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The customer service has been great. I had issues with online ordering, they exceeded my needs- so helpful with the planting & growing tips as well. Can't wait for our trees to grow!
The bushes and trees are great. I had a great experience with FastGrowingTrees.com, however I wish they would use a carrier that is more careful when delivering the product as they threw the items over the fence rather than using the gate.
When I had trouble with my plants, customer service was able to replace them, promptly.
I ordered several items. They were all delivered quickly and arrived with blooms and the soil still moist. The azaleas are still blooming and are a beautiful lush deep red. My lime bush has new growth on it.
Nice and healthy Christmas Palms. The first two were so nice I ordered two more and recommended the site to friends.
I've ordered from FGT in the past and have had good results.
I recently ordered 2 columnar apple trees 1 of which is growing at a 20% angle (not columnar) maybe a poor grafting. Not sure.
I got 50% off of this tree but would of rather got a replacement tree.
Item description very clear. Packaging was outstanding. Plants were in great shape upon arrival. Ordering was simple and easy. Short time from ordering to delivery. Product was worth the price I paid. Will order again.
Tree was well packaged, very healthy, planting instructions were excellent. It has been in for a week and looks happy and healthy!
Good so far - came in good shape and was easy ro put un ground
Purchased 20+ trees and am completely satisfied with every aspect of my purchased. They arrived quickly, packed carefully and in excellent condition. 10/10 would purchase from Fast Growing Trees again.
Shipping took much longer than expected. Even after calling to check on it they gave me the wrong information. Had to change plans on planting rest of our stuff several times due to this.
We are so sorry to hear about your experience and will look into this further!
I purchased a bearss lime and cavendish banana. Both trees were tiny. The lime tree looks like it's less than a gallon in size. The banana tree wasn't much bigger and it arrived with every branch broken. I called and asked for a replacement and was advised that the tree would be just fine. I explained that I would never buy a tree that looked like this from one of the local nurseries, and they agreed to send me a replacement. After waiting almost a week, I received another tiny lime tree instead. I used the chat feature on the FastGrowingTrees website and after waiting for more than an hour for a response, I realized they were closed. No call back, but the next day I received an email saying that a new cavendish was on the way. It was 97 degrees when they left it upside down (again) on my porch. By the time I got home from work, the tree was dead. I mean dead. The brown roots stunk and they split apart when I tried to plant the tree. I wish I had just gone to the local nursery.
We're so sorry that your banana tree didn't pull through and that the replacement also arrived in poor shape! We've reached out privately to make this right!
Arrived quick. Trees in very good shape. Have planted and will see how they do.
Ordering was easy. With the shortage of workers, I watched my box sit in Omaha for 48 hours. When I received the trees, 11 out of the 12 were in great shape. The 12 had very little dirt around the roots but was still green. I planted it and within 48 hours it started to turn yellow. I don't believe it will last. This was my fault... should have sent it back with the lack of dirt and sitting for so long in Omaha.
Nice selection of trees and shrubs looking forward to receiving my items and adding more beauty to our yard! Thanks guys
I purchased 4 trees and 3 arrived perfect, one was damaged in shipping. I called their helpline and the customer services has been amazing. They sent me a new tree to replace the damaged one in a matter of days, and they didn't want the damaged tree back. I cut it back and the damaged tree is going to survive, so I have another tree now, didn't have to fight with customer service, didn't have to package anything up and arrange pick up times for damages. It sucked one tree showed up damaged, but Fast Growing Trees went above and beyond to get it right. No one can control packages from being damaged in shipping, but people can control how they handle it when packages do get damaged and I appreciate them doing what they said they would do.
I've ordered 4 different variety of trees and every tree was delivered and in tact. They looked healthy right out of the boxes and they are doing great in the ground so far for the past few weeks.
The description of the tree described the tree as being 2-3 feet and when it arrived it was barely not even 1 feet. It was nearly dead and all the leaves where dried and now im waiting to see if it will survive. You guys also charged me 1-2 day shipping and the tree got here a week after I got it. Its absurd that I had to wait 1 week when i got charged extra so it eould get here 'faster'.
We're so sorry to hear that your tree wasn’t what you expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The cinnamon tree came, but some of leaves seemed burnt.
The other (gardenia, Chinese chestnut and honey berry) plants were perfect.
We live in California and our five shrubs arrived speedily and in excellent condition. They have been in the ground for one month and so far are thriving.
We're so sorry to hear about the concerns with your tree and are glad we could make this right!