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The trees were much nicer than I had been expecting.
The box was heavy duty, opened to find wisteria in a bag with soil with a pot but not in the pot, it was dead crispy leaves, I automatically found spot and soil and planted, I e- mailed FGT no response,
Same with mimosa tree, it was loose in plastic bag, it is doing fine though
Arrived in very good condition and is a great specimen
Products were shipped as noted. However 2 bushes are not like the others. Leaves are distinctively different none have blooms but suspect they a different variety of azalea. In picture plants in front have small shiny leaves all the rest have medium leaves with a soft fuzz look. Looking forward to some beautiful blooming azaleas SOON!
Excellence. I bought some trees from this company. They were very well packed and good growing trees. They have good price and also discount. Some of their products which what i love to buy more, but they were out of stock.
The tree arrived 2 days after being ordered and appeared to be in good shape. During the shipping period the tree went on sale for a lower price. I contacted customer service who promptly refunded the difference to my account. Great customer service!
Easy, fast shipping and quality product also shipped to my door
After receiving our order, over $590 worth, half the plants looked healthy, other half especially the trees were in bad shape. We called the company, they said plant the trees and they should survive. They didn't, now we want replacement trees, they say we didn't follow their protocol. We reported the trees when we saw they were bad, we planted them they are now dead. Do not buy from this company, there are many others out there to use and we have been happy with the three other companies we purchased from.
We're sorry to hear about your experience! We typically advise to give the plants 3-4 weeks to recover and reach out at that time. If we do not hear back then we are assuming the plants have recovered.
Everything was received in great condition
It will add so much beauty to our yard..
Tree arrived with root ball dry and barely an root structure. All the leaves have fallen off, hoping it survives since I did take the time to plant it.
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
I experienced no problems from ordering the tree and delivery.
The plant was delivered as specified.
Lisa was Fantastic!
I do not need 50 characters to describe the fantastic service I got from Lisa.
Arrived in excellent condition, I am glad I chose FastGrowingTrees, this is my first time to order from them, well satisfied so far. They have been in ground in Western Oklahoma and it is quite dry this year and high temps of76 to as high as 90 deg. I have been keeping them well watered. Doing great.
I haven't received my lemon bush. It's been almost a month. Said it would ship on May 4th. I contacted them, they said shipping problem. Reordered it for me and still nothing.
We are so sorry to hear about this and are reaching out privately!
The whole buying experience was great. Good sale on trees, good updates on shipping and tracking of our trees. Unfortunately, the trees (5-7ft) in each of the two boxes were broken in half. We had FedEx immediately take them back. Customer service was great and immediately processed a full refund. Everything about the company was great, but unfortunately the tree shipments just didn't work for us.
My first purchase from your company - and was amazed at the size and hardiness of the shrubs - i did pay a bit more to get a larger size, but didnt expect the supersized boxes waiting on my door step. Hardly any wilt or shipping damage, and i got them in the ground right away - they seem happy in their new home, and if i can just keep the deer away, i'll be ready for blooms next spring!
Arrived quickly as promised. Tree was a little worse for wear after shipping, but it bounced back quickly with a new pot and some sunlight. Looking forward to continued growth.
I would love to give better rating but I have asked questions and sent pics but go no response as of yet
I had ordered a weeping $#*! willow that I planted last year. This Spring I was in question as to whether it was still alive. The person I talked with walked me through the process of testing to see if alive. It was unfortunately dead. She processed my warranty in order that I can make another purchase which was great, however the same tree is out of stock so it looks like I am going to have to wait another year to get one, hopefully.
When I received the first plant, I was extremely disappointed. Tree had no root ball and dry soil around it. Contacted FastGrowing trees and sent picture. Immediately was shipped another tree and done very professional. Will order again from them as they stand by their products. Very happy with them.
We are so sorry to hear how your plants arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!