On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
The 3 gallon Chaste Trees came to me in great condition and didn't miss a beat going into the ground, They are perky and I just cannot wait for them to grow!
I had a good experience with the delivery of my eucalyptus trees, enough so that purchased an additional 6 fruit trees. Big mistake... 3 plants were packaged per box and all plants arrived damaged. One of them appears to be dead after 2 weeks -- the others appear the same as they arrived. Wish that had packaged 2 plants per box, one 1 plant per box instead.
I was very impressed with the trees. I had some damaged tree and they were quickly replaced. I will order from here again!
Tree arrived on tome and in good shape. Looking forward to watching it grow
Great quality fruit trees that arrived quickly. Very happy!
Was not happy with product for the price spent. I won't order through them again.
We're so sorry to hear that your tree wasn’t what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Recieved "flame thrower redbud" trees (2) and they just look weak -- i'm not sure there are ten leaves on each tree! -- expense with shipping close to 500.00 and honestly, would not order again. Colorado is a high altitude state so trees may struggle, but there are many redbuds here and doing fine. They are beautiful trees. I'm hoping for what i see in videos in five or six years...
Most of the branches were broken, not packed well when opened the tree was not secure.
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
Representative was not helpful with crediting sale price on my order
Tree was not healthy and ready to growtree
Smaller than ordered and not leafing out well
We have ordered numerous trees from this company. We have never had anything but great experiences
So surprised to see you carried yellow magnolias! Easy to order!
I placed an order on May 4 and received confirmation. Realizing I would be on vacation when the tree arrived, and I didn't want to come home to a dead one, I immediately asked for a delayed shipment. I received confirmation my order would ship after I returned on May 24.
While on vacation I received an email from FedEx stating my order would be delivered May 19 with no one at our home! Once home we took the tree out of its shipping box and started watering in its plastic container.
At the same time I ordered the tree, I also order their planting mix. As of May 25, it hasn't shipped yet, so the tree isn't planted. Very frustrating. I was excited to get a fruit tree for my wife, but after this craziness, I don't think I'll be back.
We are so sorry to hear about your experience and have reached out privately to help out!
Very good customer service. Helpful and take the time. Don't have to wait to get answer
Purchased a 5' weeping willow to plant in a wet area on my property. Tree came well packaged and ready to plant. It has already grown a few inches and leaves look very healthy!
I have bough 9 different plants from fast growing trees, and they all were shipped quickly, and all the plants were received in good condition. I had 1 tree that was not doing well after a few weeks in the ground. I called their customer support, and the tree was replaced with no problems. They have good quality plants but more importantly they stand behind their warranty.
Easy to use, people easy to contact and super helpful
I want to buy the moonglow juniper to replace died Aborvitae. The time when I ordered the trees, I do not know there are two different kind of moonglow juniper. They send me the trees I do not intend to buy. I actually want the moonglow juniper which look like the Aborvitae trees.
We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!
It is amazing how fast they process the order and get it to you.
We had a tree that didn't survive the winter, all calls and email support received was helpful, consistent, and expedient! They even helped me apply my warranty credit to get my new order placed!
Great service, great support system, very polite with great knowledge
We're so sorry to hear how your trees arrived! We have your emails and will be in touch as soon as possible to help make this right!