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I ordered a single Baby Giant Thuja Arborvitae from Fast Growing Trees to plant in my front yard. What I received failed to look like any of the pictures on the web page. The tree arrived with the growing tip cut and dried out. Several branches were also dried out. The tree only shipped from NC to East TN so they must have shipped it in that condition. But what really disappointed us was the fact that the tree lacked any limbs on one side of the tree, taking up about 25% of the tree. With the sale price of $50 the total with shipping and tax was close to $100. Goodbye Fast Growing Trees!
So far things look good... and I like the added one-year warranty!
This is not my first order from Fast Growing Trees. A few years ago I bought some Thuja Green Giants that are now over 40 feet tall. And when you call the company, you get professional staff who take very good care of you!
Quick and easy to purchase high quality plants. No issues and they look great
The dogwood tree that was sent was dead and broken, but is was free, sooo... The tree that we actually bought looks ok, Im waiting to see if it will make it!
I received my order and one of the trees was damaged. One phone call and it was taken care of in 10 minutes! Best customer service I've EVER experienced.
The tress were to be 1-2', but almost all were 12", some 10". They were shipped well, green and healthy, but the sizes were a bummer, especially for the price.
Great products! Great service! The ordering process was easy and the trees were delivered right away!
My husband and I were a bit apprehensive ordering trees online, but we needed 50 Lombardy Poplar for our shelter belt and weren't able to source them locally. Every single tree was beautiful and strong. 3 days after we planted them we had a storm with 75mph straight line winds. These trees had ZERO protection and we didn't lose one! Thank you FGT! You have a new customer for life!
My lemon lime tree came quickly and well packed. The only issue I had was that the stake holding the tree straight was broken in half and the used 3 zip ties to try to support it. I had to pull that state out and completely replace so the tree grows straight. The tree is very healthy and happy - i also purchased the fertilizers for my tree.
Half of my Green Giants arrived very root bound. Sent pictures to Fast Growing Trees and they said to try and loosen and cut it needed. Two were very root bound and may not live. Time will tell.
I ordered a specific type of fruit tree that needed a specific type of pollinator tree. That tree was not in stock and didn't come in stock the day it was expected. The staff at fast growing trees assured me they would call me when it came in. I appreciate that detail
When I receive my peach tree a lot of the leaves were brown. I had call customer service and they told me that the tree was in shock and that it would get acclimated. Had it for a couple of weeks and half of it is all brown yellow leaves..
Crimson King tree and butterfly bushes arrived in great shape. They have been planted and are doing well.
I received very quick and courteous responses. Issues were resolved promptly. Great customer service!
I received my trees, all my trees were out of soil, and bare rooted, leaves were wilted, and not looking so healthy, I planted them, and have watered them every day, hoping that they will survive.
We're so sorry to hear how your trees arrived! We have sent a private message to get some photos so we can take a look and help out!
Plants were healthy and packed securely and arrived in a timely manner.
One of several plants died after I planted it. They replaced with no hassle.
Two of the plants in my recent order were too unhealthy upon arrival and will not likely take root.
I've ordered trees from here before that are thriving nicely and arrived in pristine condition. However, this time I purchased 3 citronella plants, arrived broken, poor health, soaking in bags filled with soil and water. Called and they offered to replace all three, I was pleased with customer service. However, the 3 replacements arrived in the same conditions as the original order(except not soaking in water and soil). The plants again arrived damaged and in poor health with broken and brown leaves! I won't be ordering any more plants from there. I am so disappointed with the quality.
We are so sorry to hear about your citronella plants! We have reached out privately to help make this right!
Love my trees! Every order I have made from Fast Growing Trees has been great. Great product. Great service. Speedy delivery!
We're so sorry that your tree arrived in poor shape! Please keep us posted over the next few weeks if it continues to decline and we'll help!