Trees.com

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Trees.com
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Virginia
1 review
0 helpful votes
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Lewis
June 3, 2022

Excellent. Tress are doing great. Glad I made the purchase

Date of experience: June 3, 2022
Germany
1 review
0 helpful votes
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Customer service designed for the customer
June 3, 2022

After some initial issues with my order customer service recognized and took it upon themselves to make it right, all *without* needing my involvement but presented the solution that I had requested and so deserve 5-stars for truly understanding what good customer service looks like.

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Japanese Red Maple
June 3, 2022

I received the tree quickly however, the leaves were and still are spotted and brown.

Date of experience: June 3, 2022
Indiana
1 review
0 helpful votes
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Bad Start - Good Ending
June 3, 2022

One of the 3 trees I bought was dead on arrival. Customer Service required me to send them a pic. I understand -- but their technology seemed limited. We went back and forth several times because they couldn't view the pics I sent. Finally, they saw the pictures and sent me a GREAT replacement tree. Thank you!

Date of experience: June 2, 2022
Pennsylvania
1 review
0 helpful votes
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Beautiful but small
June 3, 2022

I ordered a bird of paradise, medium size - I believe it was supposed to be 2-3' - it is closer to 1 1/2'. Sizes are no longer listed for this "tree" so I can't complain.
Apart from the disappointing size, the plant is beautiful, full and healthy.

Date of experience: June 2, 2022
Pennsylvania
1 review
0 helpful votes
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Tree was beat up on arrival
June 6, 2022

When I received the tree every leaf and limb was broke on it and they told me to watch it for a month and see what it does and I figured that was an automated system so I wasn't expecting that much damage on the tree. However I am sure they'll stand by it if it dies.

Date of experience: June 2, 2022
Racheal S. — Trees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

Virginia
1 review
0 helpful votes
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Great customer service
June 3, 2022

Great experience. Will be buying all ny plants here!

Date of experience: June 2, 2022
Massachusetts
1 review
0 helpful votes
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Would recommend
June 3, 2022

Good experience. Had a couple issues with the trees but they replaced them at no cost. I just had to pay for the shipping.

Date of experience: June 2, 2022
Missouri
1 review
0 helpful votes
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Great
June 3, 2022

Fast and a bit surprised with the packing. You have a great system set up.pr a bit small for the price but we will see how they grow.

Date of experience: June 2, 2022
California
1 review
0 helpful votes
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Not Worth the Money
June 6, 2022

I have planted day lilies, autumn joy sedum and crab apple trees. The shipping and packing were ok. However I just found the same plants at Walmart for 1/4 the price. My plants from Walmart also look great right now. Everything on the site seems very overpriced.

Date of experience: June 2, 2022
Racheal S. — Trees.com Rep
over a year old

Thank you for the feedback!

Tennessee
1 review
0 helpful votes
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Too small to call a tree
June 6, 2022

Customer service was good when ordering, trees arrived timely, but when opened boxes these 3 trees looked like tall sticks and the scarce small leaves were very dry. We tried to plant them anyway but I was just too disappointed in the look. I requested my money back and haven't gotten it yet.

Date of experience: June 2, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your trees were not what you had expected! It looks like we are awaiting some photos so we can assist you further!

Ohio
1 review
0 helpful votes
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My tree purchase
June 3, 2022

Was worried that having a young tree shipped would not go well, but it arrived looking healthy with no damage. Excited to see it thru the seasons

Date of experience: June 2, 2022
New Mexico
1 review
0 helpful votes
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Great site
June 2, 2022

The plants and trees at Fast Growing Trees are mostly healthy. The plants we received would have been nice if they had arrived whole, however, they were damaged in shipping and arrived with broken branches and leaves, one box stated, "this side up" and the plants inside were upside down. However, I have been caring for them daily and one is starting to bloom. The others are still healing. I did contact the help desk and was told that there has been a problem with the shipping company lately.

Date of experience: June 2, 2022
Minnesota
1 review
0 helpful votes
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Hydrangea tree
June 6, 2022

Leaves on hydrangea tree were all wilted on arrival, and within 3 days of arrival, all leaves fell off

Date of experience: June 2, 2022
Racheal S. — Trees.com Rep
over a year old

We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!

North Dakota
1 review
0 helpful votes
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Great place to get plants!
June 2, 2022

Plants arrived in good condition and new growth started right away!

Date of experience: June 2, 2022
Texas
2 reviews
0 helpful votes
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Left on a limb...
June 2, 2022

I just had one complaint: I didn't hear from anyone for nearly a week after ordering.my tree.
Your ad says that orders will ship in 2 - 3 business days, but it took longer than that before I finally was contacted about my tree shipment. Then, it all sped up and was happy to see that long box with my crape myrtle at the door. Had to wait until the next day to plant it with the help of a family member.
It was really hot here in Texas with very little rain and strong gusty winds, but my little crape myrtle held on. Only one thing, we noticed a white web wrapping around a branch, couldn't see any insect, but sprayed it with insecticidal soap and it seemed to have subsided... The leaves look very healthy, I can't wait to see the first blooms

Date of experience: June 2, 2022
Idaho
1 review
0 helpful votes
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Lilac Tree
June 2, 2022

The shipping took longer than expected. The delivery was 4 days past the expected arrival date and the tree was in some distress. I'm hoping it makes it!

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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Happy
June 2, 2022

I have ordered from fast growing trees multiple times over the last few years. I'm always happy and actually impressed with the health and condition of the trees i've received.

Date of experience: June 2, 2022
New Jersey
1 review
0 helpful votes
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Excellent experience.
June 2, 2022

The product arrived in excellent condition even though the shipping distance and time was extended. Very pleased with the product and service from FastGrowingTrees.com.

Date of experience: June 2, 2022
Michigan
1 review
0 helpful votes
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Not the best, product quality poor, small. 2 of the 5 trees I got are ok

Date of experience: June 2, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear that your trees were not what you had expected! We are reaching out now to get some photos so we can see what you received and offer some assistance!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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