Trees.com

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Trees.com
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California
1 review
0 helpful votes
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Great customer service
June 10, 2022

My tree never really broke dormancy after planting except for a bud 10 inches from the ground. This was a 5-6 foot tree. It appeared dead above that bud. I called customer service and sent photos at their request. About an hour later I got a notification that a replacement tree was shipped. It arrived dehydrated and stressed, with three or four broken branches, but it's in the ground and perking up nicely. I will definitely order from this company again.

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
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Great service! Gorgeous trees!
June 10, 2022

I had a wonderful experience buying trees from FastGrowingTrees.com. The trees were delivered promptly and it perfect condition. I would definitely buys trees from them again!

Date of experience: June 9, 2022
Ohio
2 reviews
0 helpful votes
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Peach Tree
June 10, 2022

Very easy to order. Enjoyed the thorough description of the plant I ordered.

Date of experience: June 9, 2022
Virginia
1 review
0 helpful votes
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Prompt delivery and just as advertised
June 10, 2022

We got 2 shipments totaling 23 Thuja green giants, 2 apple trees, a blueberry bush, and a raspberry bush along with a complimentary Japanese Maple. All were packaged well and in good shape upon delivery. They were all planted within the next week and are thriving.

Date of experience: June 9, 2022
Wisconsin
1 review
0 helpful votes
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Not so special...
June 14, 2022

Ordered a large 5-6 ft Emperor Japanese Maple as it would fit the location perfectly. Received a Bloodgood Japanese Maple. Contacted customer service about the issue. They resent another tree... well, this one was another Bloodgood! You would think they would double or triple check this before shipping due to the error the first time. We ended up purchasing an Emperor locally and gave away 2 Bloodgood maples...

Date of experience: June 9, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry that the replacement tree was also incorrect! We are happy to make this right and have reached out privately!

Texas
1 review
0 helpful votes
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Deer
June 10, 2022

Deer love the "deer resistant" plants.
The plants arrived with some blooms and the deer loved them.

Date of experience: June 9, 2022
Indiana
1 review
0 helpful votes
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Customer service
June 10, 2022

Great communication with customer service. Unfortunately our first tree we received didn't make it but within a couple weeks and a couple pictures they replaced our tree

Date of experience: June 9, 2022
Oregon
1 review
0 helpful votes
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Happy with one out of four plants
June 14, 2022

I was thrilled with one of my four plants, other three plants of the same variety came almost completely dead. I understand the risk of sending plants in the mail, but this was beyond acceptable leaf loss from travel.

Date of experience: June 9, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

Tennessee
2 reviews
0 helpful votes
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Trees not doing well.
June 14, 2022

The two cherry trees arrived in what looked like good shape, healthy. I followed the directions and planted them in garden soil within a day. After watering, they appear to go into shock and drop all their leaves within a few days. Not sure if they re still viable.

Date of experience: June 9, 2022
Racheal S. — Trees.com Rep
over a year old

We're sorry to hear about the concerns with your trees! We are reaching out to get some photos so we can assist you further!

Washington
1 review
0 helpful votes
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Keep trying
June 9, 2022

The dogwood I ordered was quite delayed in transit and died (not surprised when I unpacked it). I was sent a replacement which was obviously delayed in transit and looked a little better, but did not expect it to survive. The second replacement was also delayed, but looked much better and It has improved to little doubt of surviving. I am pleased with the last tree and the concern of customer service. The fault is with the shipper.
Trying to bring the first replacement back to life.

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Arrived smashed.
June 14, 2022

First order arrived late and with 2 DEAD PLANTS. This replacement was also late and the black eyed susan plant was dead SMASHED AND ALL THE LEAVES BLACK AND NOT CONNECTED TO A PLANT.

Date of experience: June 9, 2022
Racheal S. — Trees.com Rep
over a year old

We're so sorry that your replacements arrived in poor condition as well! We have reached out privately to help!

Missouri
1 review
0 helpful votes
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Healthy trees
June 9, 2022

Trees were well packed and arrived in excellent condition. Minimal drooping leaves in the first few days that perked up fast with no leaves falling off due to shock, not one. New growth emerged in about two weeks and they all continue to be healthy to this day. Definitely exceeded my expectations. I have ordered from them again with same results. Highly recommend.

Date of experience: June 9, 2022
Oregon
1 review
0 helpful votes
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Raspberry Bush Replacement
June 9, 2022

The first bush arrived in bad condition. I called and they immediately sent a really beautiful replacement. I think the first one had been damaged in shipping.

Date of experience: June 9, 2022
New York
1 review
0 helpful votes
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Peach Trees
June 9, 2022

Very easy to order. I made a mistake when ordering and didn't catch it until I placed the order. The very nice and friendly lady that helped me resolve my mistake was so great.

Date of experience: June 9, 2022
Colorado
1 review
0 helpful votes
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Great experience!
June 9, 2022

I had a great experience with Fast growing trees. I bought some trees last year with a warranty and a couple them died. I talked to someone on a live chat and told them about my trees dying and with in 15 minutes I had my new trees ordered.

Date of experience: June 9, 2022
Massachusetts
1 review
0 helpful votes
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Great plants!
June 9, 2022

Plants came as stated in a timely fashion. Healthy plants packaged really well and protected.

Date of experience: June 9, 2022
Massachusetts
2 reviews
0 helpful votes
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Great company
June 9, 2022

I found exactly what I was looking for and more for a really good price especially since they were on sale. They shipped extremely fast and my plants came in perfect condition. Couldn't be happier

Date of experience: June 9, 2022
West Virginia
1 review
0 helpful votes
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Replacement of damaged tree
June 9, 2022

A tree arrived damaged. I called, and they asked me to send pictures. They immediately replaced the tree! Very fast response to the problem! Would highly recommend and will buy again.

Date of experience: June 9, 2022
Illinois
1 review
0 helpful votes
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Great looking plant.
June 9, 2022

Strong and healthy plants. A little high on the shipping

Date of experience: June 9, 2022
Idaho
1 review
0 helpful votes
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Terrible quality
June 14, 2022

First shipment of dead plants was replaced with plants that are suffering and broken. I will never buy from this company again. A waste of money.

Date of experience: June 9, 2022
Racheal S. — Trees.com Rep
over a year old

We are so sorry that your replacements are also in bad condition! We have reached out privately!

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
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