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On the web page, when you order your trees/plants, it states that you will receive FAST and RELIABLE shipping. After 7 days of waiting, I still had not received a shipping notification from FastGrowingTrees, so I reached out to them. I was told it would be another week, or so, until the contracted nursery could ship out my trees. I was also told that shipping can not be guaranteed. If you can't guarantee that the customers will receive FAST and RELIABLE shipping, then it is far from reliable, and in my case, it was not fast. Therefore, it probably shouldn't be, front-and-center, on your website. I sure others have received great service, but unfortunately, I wasn't one of them.
The tree arrived fast and in great condition. I am particularly pleased that the tree was grown in a container so that the roots were not cut to package and ship. Enough moisture was contained in the root ball to allow the tree to arrive in good condition.
One small thing. A few days after planting I noticed several leaves had been skeletonized. Upon investigation, I was able to pick 5 Japanese beetles off the tree (my chickens ate them with relish). I do not know if they came in on the tree or if the tree was quickly found by local beetles. If the latter, I would have expected re-infestation, which has not occurred. Just to let you know.
Getting tired of it getting tired of it getting tired of it
We are so sorry for your experience and have reached out to help!
The quality of the plants and trees I ordered is top notch. Initially, there is some wear and tear on the plants during shipping. Occasionally they will drop leaves, but that's probably due to acclimatizing to the new environment. Some of my plants arent doing too well, but that's not because of the company. It's likely due to my care and possibly overlooking some aspects of care.
I felt that the tree I received wasn't in the best condition. Scrawny is the best word to describe it. I expected a few more branches and a more leaves when buying the most expensive option you offered. It has been in the ground several weeks and shows a few new leaves.
The phone staff was pleasant and knowledgeable and although the prices were slightly high, their products were beautiful. I purchased two azalea bushes for my sister and they helped me with color and size to purchase for her house. After six months one of the plants didn't do well and started to fade. They replaced it no questions asked with a beautiful tree ", slightly bigger, and it is doing well.
Very understanding rep. Easily resolved with a replacement to be shipped later to avoid excessive hot weather.
Fast delivery and a very healthy tree it is in the ground doing very well
Great packing and delivery. But the tree had a fungus on it. I called Customer Service explained the problem and another tree was promptly sent to replace the other one. I will be buying my apple tree from this site shortly. I highly recommend FastGrowingTrees.com.
Website and placing order was easy and quick. The issue was when we received the trees. One of the trees is bent at the top and a few of the limbs were broken. We're hoping it will straighten out but hasn't so far.
These yokels canceled a friend's order because of their Chinese name. I did a test and ordered a product with a Chinese name, but that order is now stuck in Arizona.
When I complained, there were two service people involved and neither knew of the other. One of them got very defensive at my indignation. The situation remains unresolved.
We are so sorry for your experience and assure you that this is not the case. It appears that the carrier has your order stuck in Arizona as "pending". Again, we apologize and we'll reach out and issue a refund since it was undeliverable.
Got what I ordered quickly and alive. The only thing that sucks were my limited options because I live in California, but I don't blame the company. Also, some items were out of stock and that is their fault.
I ordered a tree to be planted on a park in Suffolk County NY. I had it sent directly to the receiving area at the park.
It looked great and excited to see it grow
Two trees died. One after 2 plus months then a replacement tree within a week
We are very sorry that the replacement tree didn't make it! We have reached out privately!
Product, as delivered, was crushed, dry, leaves falling off and partially out of it's planting container. Don't know if it will make it...
I expect this was primarily the shippers fault.
I do not know the reason but the olive tree lost almost all leaves after few days. We noticed a lot of caterpillars in the soil but not sure was the reason
We're sorry to hear about the concerns with your tree! We are reaching out to get some photos so we can assist you further!
I ordered a tree and it took over a month before I gave up. After several calls trying to figure out where my tree was I just gave up and said I wanted my money back. I was told it couldn't be delivered to my address in California. One problem. I live in Ohio. It was on ALL of my info. I was then told several times I would get a tracking number and never did. I was told it would be fast delivery and I'd get it in 2 days. Never happened. I don't like to leave bad reviews but it was literally ME CALLING THEM. To get it straightened out. And if I hadn't I'd STILL be waiting.
We sincerely apologize for the inconvenience. We reached out privately a few days ago to help but you may not have received the email. We're going to try to give you a call so we can help make this right!
The banana tree arrived with bent leaves that dies within a week.
We're so sorry to hear how your banana tree arrived! We have sent a private message to get some photos so we can take a look and help out!
50/50 Shipping was fast, but the condition of the trees was marginal.
Website was easy to use, plant type was easy to find and the actual plants were very healthy.
We are so sorry to hear about your experience! We're taking a look into why it did not give you the correct ship date. We apologize again!