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These guys not only grow great plants, but their service is exceptional
Tree came nicely packaged. Tree was also in very good condition. I was very pleased with the experience.
We had two trees that did not do well. They sent two new trees and they have been planted and hopefully they do well.
Thanks
David
Customer service was great. They held my order until I was able to plant on receipt. Unfortunately 2 of the 4 trees came completely destroyed in shipping. Trees were not restrained in shipping box.
Replacements are being shipped, hopefully better packed
I bought 10 Thuja Green Giant and 10 Emerald Green arborvitaes and I could not be more happy with them! They arrived quickly, very well packaged and in fantastic shape. I will definitely be back for more trees!
Beautiful, full tree delivered quickly and in perfect condition.
It all went as described and anticipated. The trees have their new home and seem to be thriving.
All the trees I have purchased have grown to be healthy and thriving. My Magnolia and Fig are both beautiful and my Ficus is doing great for the two weeks I have had in place.
My Banana tree arrived damaged from shipping and was replaced immediately what else could I ask for!
Compared to other purchases these items seemed too small for the price.
The following is a direct quotation from an email I sent to FGT on 11/22/22, the day I received my plant. To this day I have not received a direct response from FGT, only this computer generated survey robot.
To wit...
"My order arrived this afternoon and I was very disappointed to say the least. The plant was delivered in a box that was over 5' long. When I opened it, I found the plant crushed by the pot at the end of the box. I should have taken a picture of it but my immediate concern was to see if the branches were broken. So, I stood the pot up and gently reoriented the branches to a vertical position. Time will tell over the next several days as to whether the plant made it or not. Consequently I will not be able to plant it in my yard until I am sure it survived.
Why Fast Growing Trees would ship a 1' high plant in a 1' high pot (weighing about 10 lbs) in a 5' long box is beyond my comprehension. Assuming for a minute that the 5' box was the only size available it is incredible that there was no protective packaging in the box to prevent the plant from sliding back and forth. Did the FGT shipping department really think they could ship a delicate product like that with no protective packaging and it would arrive unscathed?
This was my first experience with FGT and I purchased a plant that was not inexpensive. To say I am not a happy camper is an understatement. I am lucky I purchased the Warranty as there is a good chance I will need it. Sorry to say I doubt I will be a FGT customer in the future."
Very happy!
I can't wait to see my beautiful plants to thrive!
Incredible! The agent I worked with, Lisa B., was knowledgeable, kind, patient, and exceptionally helpful and understanding of our special circumstances. I could not recommend her more highly, and will absolutely use FastGrowingTrees and Lisa again then next time I am in the market for trees and shrubs. Our apple trees look great! Thanks Lisa!
Plants came and when opened was disappointed in size. One of plants keeps losing leaves until only stub. I have babied. Kept covered with frost cloth on cold days. Gets plenty of light. Follow instructions but snit recovering. Probably won't order
Ordered a fig tree. Transit was prolonged, appeared DOA. Sent pictures and a msg via their website, no response. Called and reached a very helpful rep who looked at the pictures, said "no bueno," and said she would send a replacement. I've been notified that it shipped today.
I first ordered two peach trees which had delicious small peaches and a Avacodo tree that I put in a huge pot so I could bring indoors during winter. Months later I ordered 1-blueberry, 2-blackberry trees and mulberry bush. Two didn't look good upon receiving, took pics and sent it to them and they replaced them right away
The new ones looked much better. They are young so the verdict is still out on production. Great company, very pleased. I give em a 12 out of 10
I recently sent an email stating that I was very disappointed with my purchase. The fruit trigs were broken and leaves all bruised. The avocado trees looked pathetic and like they were on their last
legs. I do not see that either of these trigs will survive although I placed them in the soil. I have brought trees from you in the previous years, but I know this is my last time as I was appalled at this pitiful condition that a business would send out this merchandise. What happened to quality control. I would certainly send a photo as I know that I will not be refunded and have just donated my hard earned money for unhealthy rotten trigs as when I broke off one branch, there was no green inside, thus indicating that it's dead. Same, Same as I once felt you were a respected business that sent out healthy, striving plants and trees, with the exception of what I received. I wouldn't recommend you to anyone as I was in the process of having our condominium using your company to replace the 7 feet tall trees that surround our large property. I am so glad I dodged this travesty.
I ordered a lemon tree which came with broken branches and dried leaves. I submitted pictures of it. I was told a replacement one will be mailed to me. It has been all most a month and I have not received anything yet.
Trees were pretty much dormant when I received them, but they were packed well and I am excited for next spring.
Place two orders the first arrived after two weeks in package and the plants were dry and yellow. Tried to revive them through the summer with some success but doubt will survive the frost or winter. The second order came in about 5 days with a healthy plant inside and is doing well. Customer service was very helpful in getting credit for the two sick trees of which I will replace in the spring.
We're so sorry to hear how your plants arrived! We have reached out privately to get some photos so that we can make this right!