On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Plant was loose and dirt was everywhere- root ball was completely exposed and box was destroyed.
I was able to get what I needed and when I messed up ordering online. The customer service folks helped apply all my discount codes.
Had issues with my order be sent to wrong address,Then they reship it and only got some of it due to damage.3rd time I finally got it,but box was smashed.
Was hot here in Texas and delivery was on a Monday, I assume they sat in a FedEx warehouse or truck over the weekend. One was dead, the other in distress. No response yet on my request to replace on their 30-day guarantee.
The trees were as pictured/described online. They arrived quickly and in great condition.
Had a small shipping issue and customer service was amazingly helpful!
We could have purchased the same tree locally for less money and the local tree had twice the limbs, leaves and new growth. Very disappointed in the size and condition of this tree.
My husband bought me a gift card and I had a wonderful time going through all the pages picking out what I wanted. I was looking more for patio fruits the turning out very well thank you.
My wife and I desired a smaller growing tree for a narrow growing area near the front of our house. We settled on a Sargent crab apple. We discovered Fast Growing Trees had some available. I called and was connected with Jessica. She could not have been more helpful. Very pleasant and knowledgeable. She answered multiple questions. We ordered Friday afternoon, and the tree arrived the next Wednesday, early enough for me to plant it that afternoon. I found the tree in very good shape following delivery. Transplanting a tree in the middle of August in southeastern N.C. Is a risky undertaking. The tree has done very well. In between ordering and delivery, I called Fast Growing Trees to clarify a shipping question. I spoke with Angie. She was also very pleasant and helpful. My overall experience was very favorable. My wife and I will absolutely order from Fast Growing Trees again. No hesitation.
I ordered about 20 trees and all but 3 were full of bugs and questionable shipping. The company offered to refund or replace the affected trees which was fantastic. I chose a better time to reorder and accepted the refund. The trees that were in good shape are doing great! Definitely recommend
The young tree arrived in good shape with lots of leaves.
I planted it in my front yard and so far it is doing well.
I can not wait to see fruits on the tree.
I got excellent response when I asked for 1 replacement tree. Thanks for the great customer service
I had to ask for a replacement tree and was very pleased with the response and service I received.
And all have been fantastic: strawberry, ginger, key lime, banana, purple bamboo...
Half of the plants died and I contacted customer support and no answer in over a week.
I was a little hesitant about buying trees mail order but was pleasantly surprised. The tree was well secured inside the box, the biggest problem was with the rough handling and slow delivery of FedEx. The box arrived with a large hole in one side and mashed up bottom. Luckily the tree survived with only a small broken top branch. So far the tree seems to be doing okay.
I ordered 2 cherry trees at the same time. The first cherry tree came fine the second one came 2 days later and broken. Not sure if it's gonna make it since it's been two weeks and the tree has no more leaves. It's in the ground since the day I got it but I am not sure it will come back.
I bought9 trees from you most are doing great. A couple doing not so great my 2 out of 3 don't look so good one is blooming beautiful. One looks dead the other has green leaves but not so healthy looking. My red bud trees look fine only one out of five doesn't look like it may survive.
The fruit trees I ordered arrived in great shape. They are very tall, leafy and look great before and after planting. I'm very pleased.
Tree came real, real dried. Leaves were dried up. I also expected it to be a little taller for the price. 6 to 7 feet more like 5'8. After I planted the tree it started to come back to life but with wet, wet soil and water everyday. Customer Service was very nice and gave a precent off, at least.