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We decided to plant a orchard and my daughter bought our first apple tree from here. Hadn't used them before but we certainly have since. The trees come securely packaged and have all been great shaped, well developed trees. Now they don't sell the largest variety of fruit trees so we have had to buy a couple from stark brothers and yes there is a huge difference. Starks may be cheaper but the trees are nowhere near the same quality, i've just planted a damson tree which I'll be surprised if it survives because the roots were severely hacked at and all four trees came squished in the same box.
I ordered few different plants which arrived in different packaging. The Azaleas arrived in a very poor conditions all with broken branches. I called and they sent replacement for 3 out of 4 Azalaeas, and yet again they arrived with broken branches, I am very disappointed with Azaleas I have received.
I have ordered several trees and they have all arrived quickly, well packaged, and very healthy in appearance. About a month has passed since I planted them, and they are all growing well. I am completely satisfied.
I was apprehensive at first. I mean who buys a tree online? Turns out... ME. Lol far exceeded my expectations, packed great, she had a very long trip from South Carolina to Nevada. She is doing very well and happy!
I would recommend and buy from them again.
Deceiving pictures... you will get a twig... terrible customer care... they ask for pictures... why don't they get from their supplier
We are so very sorry to hear this and have reached out privately to discuss this matter.
Wonderful customer service. Fedex lost my first shipment and customer service reshipped the tree and it is is very healthy and beautiful. It is a great company to work with. I bought some sugar maples a few years ago that are now tall and strong.
I am very disappointed because I never received the plant I ordered. Also, no correspondence as to why the plant wasn't shipped or when I could expect to receive it. I didn't answer the earlier requests for feedback because I hate to be negative and I assumed I would hear something from them. Sadly, I have not.
We are so very sorry to hear that you are disappointed and are reaching out privately to offer some assistance!
As a first time customer, I was a little apprehensive about ordering my banana, orange and hydrangea tree from these folks. Although I'm not impressed with their customer service, the trees are doing well. We are very happy with them.
Avocado tree is in "transition" as all leaves that were on the tree when it arrives have fallen off. New buds look healthy. Shipping container and tree arrived in perfect condition. Nicely designed box for this tree.
Meyer lemon tree arrived in perfect condition. In the ground and looks healthy and stable. Was not damaged in shipping.
We are so sorry to hear that your Avocado is going through some shipping shock along with acclimating to its new environment. After a few weeks of getting used to everything, your plant should perk right up! Also, very happy to hear about your Meyer Lemon Tree!
Service was good but the trees look real bad. I paid a lot of money and Im surprised they would send me these. I have had them about two weeks and leaves are falling out and no new growth.
We're so sorry to hear that your Avocado Trees are not satisfactory! If you haven’t already done so, please forward us some photos. One of our plant specialists will be happy to help!
I ordered three banana trees. All three took a beating in delivery but the two Cavendish Bananas had very shallow roots that fell out of soil in delivery. They both had close to no healthy looking leaves. Really disappointed.
We're so sorry to hear that your plants did not arrive in an ideal condition. I am reaching out privately to assist you further.
We got spring flowers that are already coming up and a lemon tree that is exactly what I was looking for. Also, a few years ago I got a fiddle leaf fig, that is happily growing and definitely doubled in size!
Easy to order, arrived early and exceeded expectations
Received upside down and standing on end. Not your fault, idiot delivery person. All the soil around root ball fell into plastic bag. Planted and watering frequently to see if it comes around.
We ordered 17 trees and we're thrilled at how well they are packaged. Everything is in the ground and almost everything has bloomed. We are still waiting for a couple to wake up from dormancy. We are extremely pleased with our purchase and the experience!
The size and conditions of the plant is way below expectations
We are so sorry that your order was not entirely satisfactory. I am reaching out privately to assist you further.
I ordered a Meyer lemon tree and the representative was very friendly, knowledgeable, and patiently answered all my questions.
Arrived & Unpacked fine. Acclimated ok.
1 dropped all leaves and other has rust burn? On its' 5 leaves. Both have signs of buds to come.
Zone 9 here in northern CA.
Rough go so far considering cost incurred:(
Remain hopeful tho!
We're sorry to hear about the concerns with your tree! We have reached out privately to offer some assistance!
Trees arrived quickly and in perfect shape. They are growing very fast and look so pretty.
Purchased a crimson maple in the fall 2019. It was pretty pricy, but was a gift and this person really wanted a crimson maple. It arrived in April... which was probably too early for Ohio planting. It failed to thrive and I contacted seller a couple of times about it and even submitted pictures of it not showing signs of life. It finally died. I had a warranty on it as well. When I received an email this year, that they were once again in stock, I called and placed another order using my credit and was charged an additional $60+... wasn't that why I had a warranty? The explanation I received was "they have gone up in price". I don't believe that to be good customer service or honorable business if one purchases a live tree, with a replacement warranty and then charge the customer more money for the replacement.
We are so sorry to hear about your experience. Our 1 year warranty covers the cost of what you paid for the plant only. Like with many other products, the price is will depend on the supply and demand
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!