Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Received promptly. I was so excited, unfortunately the jackfruit tree was sick and died. All leaves are so fragile. You tried to call support many times but no one answered the phone. Sent emails but received no response
Plants are in great shape and have already started growing in under a week!
I ordered 20 trees, the 1-2 foot size. They came perfectly packaged and seem very healthy. We planted last week and everything looks good. I will update this review in a couple months.
I ordered trees 22 days ago and have not yet received any correspondence from Fast Growing Trees regarding my order, estimated shipping dates, or even a confirmation note regarding the payment! I know the payment went through because I used PayPal and I received a confirmation and receipt from PayPal. However, one would think that, after spending hundreds of dollars, the actual STORE would reach out and provide various types of communication regarding the order!
Equally as disturbing is that when I attempted to log in to Fast Growing Trees to check on my order, I received a message saying that no account existed with my email. Odd, since they seem to have my email in order to send sales propaganda and this survey. Also odd since I provided my email to the company in order to receive a "fist time buyer" coupon, and PayPal has my correct email on file and used it for my purchase.
Overall, I wanted to like this company, and they might be able to redeem themselves (hence the 2 stars instead only 1), but the utter lack of communication and concern for customers is troubling. If I don't hear from them in the next 10 days, I am opening a dispute with PayPal. If you buy from this place, use a safe payment form like PayPal so you can track your payment and CYA.
We are so very sorry to hear this, due to your zoning, your order is not shipping out until the week of March 29th! I have reached out privately to give you further information on this matter.
My Rainbow Eucalyptus arrived dead. They were very quick to refund me for the tree so that was a plus, but I can't find a replacement tree anywhere
I am so very sorry to hear how your tree arrived! We actually have more of them in stock if you did want to reorder with us and even delay it until a later date and see if it handles the transit better!
My husband and I asked for FastGrowingTrees.com gift cards as a registry item and received about 6 of them. It would have been nice if FastGrowingTrees had a way to share those codes without us having to reach out to each person who got them for us and request the actual email from fastgrowingtrees that they received. Regardless, upon ordering over the phone (which I had to to because of the gift card codes), I ordered 36 trees and specifically requested that the trees not be shipped for a week because we were going out of town. Two days later, I got an email that some had shipped. I had to call and discuss it with a rep and they said the rest would ship the date that I requested. A couple days later, shipment again. I literally had to call three times to get the shipping sorted but at this point there was nothing I could do because they wouldn't return the shipment and luckily the rep told me that the trees can indeed stay in the box for up to a week (even though the box screams LIVE TREES OPEN IMMEDIATELY).
It appears that the trees came from different places and was apparent that communication systems did not speak with each other because we got more trees than we ordered AND they all pretty much came when we asked them not to. Our trip was cut short, so it ended up working out fine, but it wasn't a smooth transition.
Trees appear to be in great quality and we look forward to seeing them grow. One final issue that I had with the company was that the reps all told me that I'd get all the planting information about the trees I ordered that I'd need in the box. Not true. I got a basic piece of paper that gave direction for the planting of trees. Not for the kind I ordered. I called and asked specifically how far apart I should plant them from each other and from our fence. I also had to ask how deep and wide to dig the holes.
Overall, if you're the kind of person who knows how to ask the right questions and are able to find the information you need on the internet quite easily, you probably won't have any issues (other than shipping if you request a specific date). Otherwise, there are SO MANY OPPORTUNITIES for this company to make it a better experience for the customer.
Here's to hoping the trees survive and grow well! We did purchase the one year warranty, which was a no brainer when you're ordering 36 trees :)
I ordered 3 trees. I had to delay delivery for a few days and they accommodated the request and delivered when requested. Trees were in great shape and packaged perfectly.
I have only had the trees 2 week, but they are doing very well, no browning, no leaf drop and look great.
The trees looked good but did have some limb breakage. Have planted them and they are still looking good so hope to have beautiful trees. Instructions in the box helpful.
Got 1/6 boxwood with totally broken due to the shipment. Got refund for that one.
But trees are much smaller than expected. Can get the exactly same size with 30% of price in local store.
We are so very sorry to hear that one of your Boxwoods arrived broken but am happy to see we were able to get that resolved. As for the other trees that you believe are smaller than expected, feel free to send us some photos so we can review them and see how we can help.
Let me say first, I do not have a green thumb. I was a little worried buying online since the last batch of flowers I bought from a local nursery died. The rose tree I purchased from Fast Growing trees is the exception. The tree started blooming a week after it was in the ground and I had flowers through mid November. I have ordered 3 more and can't wait for them to arrive!
Customer service completely non-existent. I ordered trees to ship in april. Twigs were delivered on the first week of March while the ground was still frozen with snow on it.
Juan in customer service didn't seem to care.
We are so very sorry to hear this! I have reached out privately to discuss this further.
Arrived as promised. One zip tie was loose which caused the soil spill out ( almost half way) and the roots were disturbed.
The trees and plants all came quickly! Packaged well and in good shape.
They have a large variety of items and very thorough explanations of all the items they sell.
Waiting to see how the plants grow, so can't really say much about that!
I feel that I was sent a sick tree because the tree arrived with leafs that had holes like a insect was eating on the leafs and dark brown. The packaging was good. All the dirt stayed in the pot. I bought the insurance for the tree but don't know if I will receive another cold hardy avocado tree.
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
Very professional outfit. The trees where shipped ASAP and came in a very professional backed condition.
Great experience. Will order again with confidence. Well packed and quick shipping.
Trees were perfect! Very pleased. Arrived well secured and packed.
Ordered a areca palm
It shipped out quickly!
The plant arrived in good health and was packaged securely to minimize damage to the plant, im glad to say that the palm is healthy and
Growing new fronds!
I ordered trees several weeks ago. Delivery date was early in April. My weather may not cooperate with planting the trees at that time. Fast Growing was accommodating in delaying delivery until late in April.
One of the plants look like it is already on its last leg.
Leaves broken off and in the bottom of the box.
Hoping that it recovers or its a waste money.
We are so very sorry to hear this and have reached out privately to see how we can help!
We are so very sorry to hear this and are reaching out privately to discuss this matter further.