Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Delivery took an extremely long time. It was delayed for 3 days in/near Portland OR, which is only 3 hrs from the final destination. This is unacceptable. This is the second time there was a problem with the delivery which impacted the condition of the item purchased.
I've had a problem with a Bay Laurel I bought from FGT two years ago. We have been trying to diagnose the problem, unfortunately, FGT couldn't download my photos. Diane S. Worked with me; we exchanged numerous emails, and she succeeded in getting me a replacement.
I used the phrase "somewhat" havppy because we sere never able to diagnose the problem with my plant. I'm hoping the new Laurel will not be affected by the same malady as the first. That said, Diane S. Was terrific, and I hope she is rewarded for her work!
I ordered 5 plants and they came in one box (including 2 trees). They were packaged very well and came in pretty great condition considering they were shipped across the country. Besides a few leaves falling off, my plants are doing well! My monstera already has 3 new leaves and its only been maybe 2-3 weeks! Very happy with this company. Will definitely order from them again.
My order confirmation stated some items would be shipped by a certain date. When I didn't receive items (which were gifts) I called to inquire. I was told they would ship in a few weeks, when the rest of my order would ship, due to a tree being included with order. Only option given was to ship all items at once, in which case the tree could be harmed. Not helpful. I ended up canceling part of my order.
We're so very sorry to hear this and are reaching out privately!
Our Fiddle Leaf Fig arrived promptly and in good shape. Only one leaf fell off and one was bent. The rest of them were perfect. We've had it now for only three weeks an it has sprouted five new leaves and grown another six inches! It is beautiful and we're very happy with it.
Trees arrived healthy and are doing great, started sprouting leaves within a week of planting!
Well protected while shipping and arrived quickly.
My tree arrived on time and healthy! I already have flower blooms growing.
Very healthy, it's blooming now. Happy with the purchase.
My purchase was packed to perfection allowing me to plant and maintain this amazingly wonderful tree!
My plants arrived damaged and outside the pot, I emailed the customer service but they didnt respond
We are so very sorry to hear this and are reaching out privately to see how we can assist you further.
Ordered the tree and I began to prepare the ground for planting. Since it is not yet our planting time I'm still waiting. Subsequently I have nothing to compare it to. I ordered the 6 to 7 foot variety and a new variety of Red Bud. Ask me again in mid April.
Yes, your order is going to ship out from our facility here the week of April 12th! If you need anything at all, please let us know! We are here to help and happy to in any way that we can!
Every step of ordering thru delivery, planting and after 2 weeks in the ground... GREAT!
I ordered plants from several different companies but the ones I ordered from this company were by far the most healthy. I will definitely be ordering more from this company!
My tree is growing beautifully! Lush and Healthy! Thank you Fast Growing trees for the tender loving care you gave the tree before I purchased it.
Pretty happy with the plant even though it took longer for FedEx to deliver. Customer support is great and all plants, trees I order from this company seem to do well. Too eary for the dwarf Gardenia though since it's just got planted. But looking forward to he warm season to enjoy the blooms.
Received promptly. I was so excited, unfortunately the jackfruit tree was sick and died. All leaves are so fragile. You tried to call support many times but no one answered the phone. Sent emails but received no response
We are so very sorry to hear this and are reaching out privately to discuss this matter further.
Plants are in great shape and have already started growing in under a week!
I ordered 20 trees, the 1-2 foot size. They came perfectly packaged and seem very healthy. We planted last week and everything looks good. I will update this review in a couple months.
I ordered trees 22 days ago and have not yet received any correspondence from Fast Growing Trees regarding my order, estimated shipping dates, or even a confirmation note regarding the payment! I know the payment went through because I used PayPal and I received a confirmation and receipt from PayPal. However, one would think that, after spending hundreds of dollars, the actual STORE would reach out and provide various types of communication regarding the order!
Equally as disturbing is that when I attempted to log in to Fast Growing Trees to check on my order, I received a message saying that no account existed with my email. Odd, since they seem to have my email in order to send sales propaganda and this survey. Also odd since I provided my email to the company in order to receive a "fist time buyer" coupon, and PayPal has my correct email on file and used it for my purchase.
Overall, I wanted to like this company, and they might be able to redeem themselves (hence the 2 stars instead only 1), but the utter lack of communication and concern for customers is troubling. If I don't hear from them in the next 10 days, I am opening a dispute with PayPal. If you buy from this place, use a safe payment form like PayPal so you can track your payment and CYA.
We are so very sorry to hear this, due to your zoning, your order is not shipping out until the week of March 29th! I have reached out privately to give you further information on this matter.
We're sorry to hear about the concerns with your tree! We have reached out privately to offer some assistance!