Trees.com

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Trees.com
trees.com

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Minnesota
1 review
0 helpful votes
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Impressed with communication, and selection!
April 5, 2021

Although I ordered trees, they haven't arrived yet. The weather needs to warm up considerably and my trees will be here in 6 weeks. I have been impressed with the communications from this business. I hope I can snag some of the freebies and sales as I see them.

Date of experience: March 26, 2021
California
1 review
0 helpful votes
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Sticks
March 26, 2021

I was very dissatisfied with what you sent to me. It did not look like anything I would buy, It did not even had one leaf. I had it planted, & I still do not have a leaf not to mention a flower. I should send it back, but I do not have money to throw away. I am 93 years old & on a fixed income. I would appreciate a refund or a replacement with a tiny tree that
Will grow with leaves.

Date of experience: March 26, 2021
Cassidy M. — Trees.com Rep
over a year old

We're so very sorry to hear this and are reaching out privately to assist you further!

Maryland
2 reviews
0 helpful votes
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Still alive 3 weeks later
March 26, 2021

I ordered two azalea bushes and planted them the day they arrived. They started to lose leaves and turn brown, but I think/hope they've turned the corner and are still alive 3 weeks later.

Date of experience: March 26, 2021
West Virginia
1 review
0 helpful votes
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Gifting A Tree
March 26, 2021

We purchased 2 trees as a gift from relatives, ice cream banana and the mulberry. Both arrived quickly. The mulberry has yet to show any sign of life, if was completely just branches when it arrived, which kind of took us off guard. Hopefully, we will see some leaf growth soon. The banana is doing fine, so far.

Date of experience: March 26, 2021
Tennessee
1 review
0 helpful votes
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Great trees, prompt delivery
March 26, 2021

We ordered 5 trees, including 4 cherry trees. The arrived looking healthy, sprouted leaves and even blooms before we could get 'em in the ground. Their roots had fresh white root growth indicating they were growing even while being shipped. Overall, we are very pleased.

Date of experience: March 25, 2021
Tennessee
1 review
0 helpful votes
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Don't use this company
March 26, 2021

This is the third time I've described my experience. I paid for two forsythias. I received two plants that were totally bug ridden. I was told by your expert to put some type of oil on the plants. I should have received my money back.

Date of experience: March 25, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry to hear that you are unsatisfied. I am reaching out privately to assist you in the best way that I can.

New York
1 review
0 helpful votes
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Great customer service
March 25, 2021

Great customer service, which is rather rare nowadays. Hope that the trees will also be great too (too early to tell just yet).

Date of experience: March 25, 2021
Florida
1 review
0 helpful votes
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Tree Shipment
March 25, 2021

Trees were received pretty banged up from shipping. My cinnamon tree was broken off at soil top, the banana tree leaves are really bruised or broken.

Date of experience: March 25, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We're reaching out privately to get some photos so we can take a look and assist further!

California
2 reviews
0 helpful votes
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Packing needs improvement
March 25, 2021

Both times I've ordered, my trees don't arrive in the best packed condition. Learn from nature hills. Not a bruise or lost leaf. On 2 occasions my $10 off coupons didnt work when I checked out.

Date of experience: March 25, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear about the difficulties with your orders! We have reached out privately to offer some assistance so we can help get this resolved!

North Carolina
1 review
0 helpful votes
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One of the trees came with the roots outside the soil. The plants are very little

Date of experience: March 25, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have reached out privately to assist further with this!

Arizona
1 review
0 helpful votes
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Greenthumb
March 25, 2021

My plants arrived well packaged and within a couple days

Date of experience: March 24, 2021
Kentucky
1 review
0 helpful votes
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Excellent knowledge and customer service
April 5, 2021

All great during ordering process. Trees are scheduled to arrive in about a week

Date of experience: March 24, 2021
Georgia
1 review
0 helpful votes
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Live oak, apricot, plum trees
March 25, 2021

Trees in excellent conditions. I just planted them and cannot know how well they will do in future, but so far, so good.

Date of experience: March 24, 2021
Texas
1 review
0 helpful votes
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Nice trees, arrived in good shape.
March 25, 2021

Trees were dormant when they arrived but started budding within 3 days. They are in great shape, very pleased. Shipping was quick and they were packaged well. I won't hesitate to buy from this vendor in the future.

Date of experience: March 24, 2021
Virginia
1 review
0 helpful votes
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Terrible...
March 25, 2021

I purchased two trees for my step son for Christmas... I was so embarrassed when he sent me the picture of them... they were not the height that they were supposed to be. I think worse yet is they were so skimpy and bare. I told him(step son) that I was not happy with the purchase and he said it was okay because he then said that they were a 20.00 item. When I told him I spent nearly 200.00 he was in total shock. I would never recommend this company not only because of the items themselves but the customer service is terrible. I have sent them a picture of these trees (3 times) and they just keep asking me to send them a picture to resolve this issue... they clearly are not intending to make good on this issue.

Date of experience: March 24, 2021
Racheal S. — Trees.com Rep
over a year old

We're so sorry that your plants are not satisfactory! We have reached out again so we can help get this resolved for you!

North Carolina
1 review
0 helpful votes
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Tree died :(
May 5, 2021

Received tree in excellent condition and planted same day. Unfortunately an overnight frost did my little tree in. Expect I should have waited a month or so to order.

Date of experience: March 24, 2021
Maryland
1 review
1 helpful vote
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My order came well packaged
March 24, 2021

I ordered two Peach trees and a hybrid willow tree, they are in the ground and it's been about two weeks now and I'm seeing new growth. I am very satisfied with my experience with fast growing trees, and I will be using them again to order some olive tea trees in the near future future. The products that they provide is definitely better than the big box stores.

Date of experience: March 24, 2021
Florida
1 review
0 helpful votes
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Still waiting
March 24, 2021

I ordered a wisteria, and it arrived as promised. I live in zone 9+ so we are full spring right now. Even though I immediately planted according to directions and good gardening practices, it's still a dormant stick in the ground. Meanwhile trees are leaving out and shrubs are in full bloom. Come on little wisteria. Come to life. I'll update review in a couple of weeks.

Date of experience: March 24, 2021
Cassidy M. — Trees.com Rep
over a year old

We are so very sorry that this Blue Moon Wisteria is taking a little longer to get acclimated and come out of dormancy! Once it gets used to the new environment, you should be able to see this beauty start pushing out growth for you!

Virginia
1 review
0 helpful votes
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Good response
March 24, 2021

My banana tree died they replace with no problem would definitely recommend my apple tree it's Beautiful

Date of experience: March 24, 2021
Texas
1 review
1 helpful vote
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It took awhile, but all good
March 24, 2021

The first two fig plants arrived quite desiccated, lost all the leaves in a couple of days, and have been slow to come around... but, they are not dead and I expect them to eventually improve. I notified the company and they kept in touch and a couple weeks later sent two new trees that arrived nicely hydrated and will certainly do well.

So, though my initial experience was somewhat concerning, the company did make good on their products thanks to Ryan. I would use them again.

Date of experience: March 24, 2021

From the business

  • +1 800-973-8959
  • Fort Mill, SOUTH CAROLINA, United States
  • Founded in 2003
+375
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