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Company was a pleasure to work with. Would recommend to anyone I know.
I got the apricot tree with green leaves that were going brown. I planted it as instructed with it's fertilizer. It just kept regressing to the point that now it has lost all its leaves and the branches are now shriveled.
Please help me
Easy to use website and the customer service was excellent
The tree was packaged and delivered in a timely manner.
My experience with the product and ordering was great
I was very impressed with the plants that were mailed to me. I ordered three double knot rose plants. All 3 year-old plants btw and they were perfect! They even had some blooms on them. They were packaged nicely and sustained zero damage from shipment. I highly recommend FastGrowingTrees for all your plant needs. Hassle free with great quality plants!
Trees have no sign of health. No sign of life on one and broken unhealthy look on other. Free included Jap Maple only one may have a chance.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
4 stars instead of 5 because a few of the 20 plants I ordered were sorta crushed and I had to aggressively cut them back. That said, the plants are all super healthy and the shipping was quick. This is my second order and I'll order again once I get over planting these...
We ordered 21 trees and they all arrived in great shape.
My 6 pack of hydrangeas came almost dead and haven't fared well since planting. My poplar tree is also dead now as is the free Japanese maple. Only the thuja greens are hanging on.
We are so sorry to hear about your experience! We are confident that this is in the process of getting resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
My first time purchase and very happy with it. Very fast shipping and all packed well. I would buy from them again!
My order was promptly received. Everything I ordered looked good upon arrival. I will be ordering more from fast growing trees in the future
Trees came fast, one had got loose from strapping, but seemed to be OK.( Little breakage on tips).
The delivery wasn't too good. I ordered 6 plants. The banana tree leaves were droopy and a little brown and dirt was out of the plants. The other plants are doing well but the banana tree is struggling.
I had received a tree that ended up dying and was told that a replacement was on it's way however one was never shipped out because the tree went on backorder. In the future that is information that the consumer should be notified about. I was unaware until I called this morning that my replacement tree was never sent out so now I need to choose another type of tree.
We are so sorry to hear about your experience! We are confident that this has been resolved but if there are any questions or concerns we have not addressed yet, please let us know and we'll be more than happy to help out!
We have ordered several plants from Fast Growing Trees.com
They are a good company, however, they could do a better job with packaging their trees for shipping. After comparing our trees and plants from FGT vs. The Tree Co, their competitor does a better job securing the trees inside the box, so they don't get wrecked in transit
I know I ordered the 8-12" Green Giants, but must all of the 10 I ordered were barely 8" when stretched out. I thought it was the going price when I bought them on sale at 10% off, making them $16.99 each. Then I went to a local nursery and found the same plants in 2 gallon pots at chest high for $24.95, and realized just how much I overpaid. If it would let me upload pictures, you would see what I mean. One plant from the nursery would not fit in the box my 10 came in that I ordered.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
We ordered 15 trees and most of them arrived in decent shape. Some were bent pretty badly, but I'm hopeful with some staking they'll straighten out and recover. More disappointing was that customer service would not honor the current price on their website, which was $10 less per tree. It had been that way for weeks as we waited for them to ship. The rep on the phone was lovely, but her supervisor wouldn't even consider a credit to our account. You would think with as much money as we were spending that wouldn't have been a huge issue.
I ordered two trees. The red dragon arrived on time and in good condition. The second tree, a coral bark was lost in the mail two over two weeks to arrive and was dead on arrival. They shipped out a replacement tree, coral bark as well and that one seems to be lost on the mail as well (all shipped via fedex). Highly disappointed. Still waiting on a tree and hoping it is not dead. They did not even expedite the shipping for the second tree.
We are so very sorry to hear this and are reaching out privately to offer further assistance.
My office gave me a pink dogwood tree as a memorial to the death of my sister. I received it and planted it but it did not survive. My office purchased the replacement insurance to I was able to get a new tree and it is thriving. It was very easy to get the replacement after showing them pictures of my dead tree. I also bought replacement insurance and had to pay the shipping but it was well worth it to receive this beautiful little tree.
We are so very sorry to hear this and can see that this is in the process of being resolved. If there is anything we can further assist you with, please do not hesitate to make us aware. We would be more than happy to help in any way that we can!