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Ordered trees for my local cemetery. 1 tree was broken due to the fact that the delivery person couldn't read - LAY FLAT on the box. Contacted customer service, sent pictures of the tree and in a couple of days received replacement tree.
I still haven't received the lime bush. After my purchase it said it could not ship and no one has called me back.
The Armstrong Maple which was purchased for $79.95 arrived in very poor condition. The tree is half-dead and there is maple tar back spot on the leaves! I contacted FGT and was offered a 20% discount. I accepted, but believe it is not unreasonable to expect a replacement tree. I have made several purchases from FGT in the past few years and been happy with my purchases. Will no longer be ordering from this company. An exorbitant price to pay for a sick and dying maple tree. Very unhappy with this purchase.
The Plant came out to be very Tiny with some branches Broken. The pics in site are misleading. Disappointed with the purchase.
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
Other than an initial glitch with shipping, I was very pleased with the service and my Taylor Junipers I ordered.
I ordered a Grand Nain banana tree for my yard and FedEx took their sweet time getting it delivered to me. They also didn't keep the box on its side so my poor banana tree was bent and the trunk was split. I emailed FGT with photos and a summary of what happened. Within an hour, they started the process to send me a replacement! The replacement arrived yesterday and it was a larger tree than my original order. The replacement is a beautiful specimen and I can't wait to watch it grow!
I found what I needed and ordered it. I have never ordered plants before so I was a little nervous. The only thing I wish they would have provided is updates to when the items were shipped etc.
Was a little disappointed with one of my trees upon arrival. However, fast-growing trees made it right by shipping me a replacement. The tree has not arrived, but I'm going to trust that my new tree will be just perfect as the rest of the trees I ordered.
I was disappointed that our plant arrived a full datel ate from FedEx, with a damaged shipping box. The citronella plant was withered, and the very dry dirt accompanying it was scattered all over the box. We have had to carefully nurse it back to life, but it's still not growing as fast as years of other citronella plants we've used to successfully ward off mosquitos.
We're so sorry to hear how your order arrived! We have sent a private message to get some photos so we can take a look and help out!
I paid extra to get the bigger trees and (2) of them are bigger and (2) are very thin and not tall. The two small ones have very little foliage in comparison.
We're so sorry to hear that your trees are not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!
Easy to order and receive within planting time period and a video to view for planting. I don't have a green thumb so need all the help I can get. So for the short time we've had this tree I'd say it's doing good.
Shipment was fast and well packaged. However, the quality of the tree was disappointing. It was small and had a poorly formed structure.
We're so sorry to hear that your tree is not satisfactory! We are reaching out now to get some photos so we can see what you received and offer some assistance!
The rose trees I ordered a month ago was delivered on a Sunday when we were out of town. Did not receive any notification of being shipped. We returned on Monday and when we went to unpack them we discovered that one tree had all the soil on the other side of the box and bare roots. We repotted them and this one has not died but it has not produced any flowers like the other one.
Once you place an order that's it.
If you have any problems you can't get any help!
My plants all came damaged they were not packaged well and I still have not been able to get someone to talk with me about the damage. 5 emails and pics to them with no response.
Trees arrived on time and in fine shape, They are planted in desirable locations and doing well!
Great customer service, there was a slight mix up with my order. Mostly my fault and the quickly sent out the correct order free of charge. All my on line orders will be through Fast Growing Trees.
Not sure I remember how I found FGT, but I do like the ease of purchasing my trees online. They do come ready to plant and for the most part, the trees look good.
I ordered 8 fir trees and when they arrived they were healthy and "happy". I planted them about 3 weeks ago and they are doing great. I would definitely use this company again.
One avocado tree has lost all its leaves, the others leaves are turning brown and looking like they will fall off any day now.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
It seems this company business model is to lie using pictures and then sell dead crap charging an arm and a leg for it. Fool me once...
We're so sorry to hear that your order is not satisfactory! The photos on our site are of mature plants and what your plants will look like under the proper care. We are reaching out now to get some photos so we can see what you received and offer some assistance!
We are so sorry to hear how your tree arrived! Please let us know over the next couple of weeks if the tree continues to decline and we will make it right!