Tree Hut DesignReviews 67

Absolutely thrilled with the craftmanship. Delivered on time as promised. MADE IN THE USA. Praise the lord My husband is very happy. Definitely going to build a collection for him!

First time ordering a wood watch for my tree-obsessed brother. It arrived on time as a Christmas gift and he loved the zebra wood design and light weight. I ordered a blue marble and ebony wood watch for myself after the holidays and it is also gorgeous. The clasp on the stainless steel band was a bit of a hassle to adjust but I'm used to it as I have a Skagen watch with similar clasp. Overall nice watches, interesting designs, no problems shipping.

I ordered a watch and received it in a decent amount of time. Unfortunately, it was too big. I called immediately and after trying to convince me to exchange it for something else (they had no smaller watches), I was told they would email me a return label. Label never came so I emailed them, included my full name and order #. Got an email saying they needed the order # and my name and mailing address. Got another email trying to convince me to exchange. So a phone call and 3 emails later, I had to pay to ship it back to them and I had to be sure to email them the tracking #. That is not customer service. Do not do business with them.

GORGEOUS watch I got for m husband, beautiful quality, light and the wood colors are stunning. Service was excellent with prompt responses to my questions and shipping was fast as well. Extremely happy with my purchase. Thanks so much!

I came across this company on an Instagram ad, I seen the ad and within two hours I had scanned the website and ordered my watch. I am very pleased and impressed with this watch, the feel of the watch is amazing and I've never owned something so unique. The packaging for this watch was also phenomenal, the tools provided to change links in and out are very nice quality and easy to use with a quick YouTube video. The only complaint I can give about this watch, I wish it had something on the backside of the watch, I would recommend get it engraved to keep the back side from being completely plain. Overall very impressed with this beautiful piece.

Love it! Can't wait to give it to my husband! He will definitely like this. Very sturdy, masculine and good looking.

Last month I had an issue with the second hand of my Treehut Men's Ebony Walnut Watch that came detached and was floating around on the face of the watch. I contacted Treehut and initially was in touch with Irene in the customer service department who sent me instructions as to how and where to return the watch for repair. I followed her instructions and sent the watch to Treehut. Upon their receipt, they notified me of the approximate turn around time. A couple of days later, I was notified by Lorelie in customer service that watch had been repaired and was being sent back to me.

Upon receipt of the watch, I was amazed to see that Treehut not only repaired the second hand but also replaced the face of the watch which had a small scratch on it and they replaced the leather band, all at no cost to me.

It's very easy to write a favorable review for the impeccable service this company provided to me.

My hat's off to Irene, Lorelie and all the great people at this fine company!

I love my watch and anyone looking for a wonderful timepiece should certainly consider Treehut.
Ron Arnoldi

Love the watch! It was a 40th birthday gift for my fiancé and we are both so happy with how it turned out! It is exactly what I was hoping for

Extremely happy with this watch - light weight, stylish, excellent craftsmanship, keeps perfect time, well packaged and delivered to Sydney, Australia in 14 days.

There have been times when ordering on line is a P I T A_ S. This time I received whar I ordered and how I ordered it. Still enjoying it and people still coment on how good looking the watch. I think my P A to my heart dr. just ordered one. Keep up thr Great work. Not all things are perfect But my Tree Hut Watch Is.

Ordering and shipping - from order to receiving the item from USA to Canada took the average amount of time. Prepare and order ahead if you need to get your items through the gauntlet that is customs. I ordered on July 12th for our Anniversary on August 1st and it was here with time to spare. There is an additional charge once the watch arrives due to duties & customs. It was a small fee of around $20-$25. The watch is absolutely gorgeous and worth every penny I spent on it. My husband loves it. It comes with spare links if you are beefier than average and the tools you need to add or remove links. I also purchased the bamboo box which is sturdy and very well made with a good quality hinge on it. I would definitely purchase from here again. Beautiful workmanship. It will not be exactly as pictured as wood is not uniform in grain or colour. Oh and we were surprised how light it is, you would think being wood it would weigh the same as a stump. Logically not really, but we were amazed at how light it feels.

Ordered a custom engraved box with the order, the box is nice but the engraving is squeezed in under the tree hut logo that is large, front and center. Disappointed with that. Watch face slightly cloudy looking otherwise it's not a bad watch so far

So originally I bought a watch for my ex then returned it when we broke up and exchanged it for two other female watches and paid the difference. No problems, customer service was quick to respond. Today I got the watches and was a little disappointed with the quality. While I paid top dollar for the two watches the rose gold pink marble and the other one shown below, the metal holding them together is, let's be honest, pretty low quality metal. Maybe they just don't make watches like they used to? But this isn't real quality metal and just some thin plated aluminum, very easily bent. Also, while I appreciate the idea of wood products they are indeed used wood and therefore extremely light, and easily dried out and broken, you can never get it wet or wear it for extended periods. Unless you get a mostly metal band these watches are purely decorative because of the quality. One of the watches came with a glass cover and the other didn't have one which was disappointimg because I like to keep those on as long as possible. Also the pink marble one had intents in the wood straight of of the box. I'm not sure that's normal because of their process of making the wood but kinda also disappointing since I didn't put those dents there. The quality of the sparkle is probably not even cubic zirconia honestly it looks like even less quality than that as well as an aluminum played setting in the middle. For just over 200.00 for both it could have been a smarter purchase for me but I will try and not wear them too often so they don't break :(

They insisted I get an engraving when I didn't care about that and didn't let me know I couldn't return it then. Wasn't satisfied with how much I paid and the quality

Bought my husband a watch and I'm extremely disappointed. Watch is not as depicted on the website. When I called customer service they blamed the olive ash wood for not having pigmentation in the hour markings... hmm well on the website it clearly has the hour markings and the logo filled in with colour/stain. It's a nice watch otherwise but they failed in the most important part of the watch, the face! Offered $10 or I could send the watch back to them, have the markings filled in and then they send it back which I just don't trust them to do that fast enough. I'll have to spend the extra money now to have a local professional watch marker do it. Added photos for comparison.

Honestly, I am so beyond disgusted in their customer service. I would never ever purchase from them again. Also, understand that they plant their reviews on their site. You have no way of leaving a review on their site so all the reviews you see are what they have put there. They blatantly lied to me. I was supposed to receive my watch for my husband between 8-12 business days. Well on Sept 21st I received notification that the package was pending b acceptance. By the end of the week, this status had not changed so I messaged saying the USPS stated this was an issue on their part. I asked what was going on. They told me USPS doesn't have real time tracking (1st lie). The day before I should be receiving my watch, the status still hadn't changed which was now Sept 29th. I messaged again, asking what was going on and that it is saying the package hasn't even been dropped off yet. They assured me it had been shipped (2nd lie). On the final day I was to receive my package, Sept 30th, the USPS tracker said that the package had been accepted and received at their location. Funny, they told me it had already been shipped and that USPS doesn't do real-time tracking. So I messaged again, telling them how disappointed I was in their service and how they flat out lied to me. They messaged me back blaming Covid for their lies. And USPS does have real-time tracking, because now that they finally sent my package, it's sending me updates in real-time of it actually moving. DO NOT ORDER here and expect your package within the timeframe they give you and do not expect quality customer service. Horrible company.

Purchased the north black ebony blue for a 20% discount through their "pay what you can" promo during COVID. Shipping took forever, similar to other customer's experiences. When it finally arrived I was pleasantly surprised with the appearance and uniqueness of the watch. I own several citizens and other watches in the $200-500 range, and while the overall appearance was cool, the quality and attention to detail just does not compare. Add to that a hairline internal crack in the acrylic crystal upon unboxing, and it is clear this watch will likely not stand the test of time (get it?). Another note is that I had to remove a few links, and unfortunately the watch was either just a little too loose or a little too tight. Not atypical of linked watches, but would be nice to have a fine adjustment in the clasp.

Ultimately I returned the watch, and actually included a repair request to see if they would repair the crystal and send it back. They never acknowledged the repair request, but did acknowledge receipt of the watch back on their end and said a full refund would be processed within 15-20 business days. In hindsight I actually decided a repair would not be worth it at this point anyways - would rather just get my money back. Anyways, that was over 25 business days ago and still no refund. Followed up again and customer service said I would be getting an email notification for the refund soon. We'll see...

Overall displeased with the quality and customer service. Don't get me wrong, some of their designs are pretty sleek, especially the higher priced options. But in the $200+ price range, you can definitely get something from a more reputable maker. Wooden watches are kind of a cheap novelty/fad anyways.