Tree Hut Design

Paid Aug 8. By Sept 22 it's 45 days with no shipment or explanation. They asked me to wait 25 business days. On Sept 17 they promised to "investigate" and provide a firm ship date; no follow-up within two days. Replies were "I sincerely apologize," "I appreciate your patience," and a refund "if that is your preference," framed as my choice instead of addressing non-delivery. Item still listed as available. Misleading and unreliable; I wouldn't trust their support.

I purchased a watch for my husband's birthday and has it engraved for him. After a few weeks he noticed the watch was not keeping time. I emailed Treehut about the issue and they were very quick to respond and offer to send a replacement watch with the same engraving on it. I appreciate their willingness to make things right and will continue to do business with them in the future!

I found this watch while searching for something unique for myself. I do custom woodburning and wanted something to accent my interests. This watch is so comfortable and looks great!

I don't even thin a real person answers their warranty emails. Tried for 4 months to get a repair done.

Many beautiful pieces, often sales,
Appreciation for the designers.
Lovely gift boxes, fast shipping!

I have been completely satisfied with the 3 watches I purchased over last 5 years and for the great customer service that kept me updated from time I placed my order to with in minutes of telling me when it had had been delivered.

Five years ago, I received a Treehut watch as a wedding gift from my wife. I receive compliments every time I wear it. I Fast forward to our five year anniversary, there was no doubt I wanted to gift my wife her own Treehut watch, which she adores as much as I love wearing mine. It's not just a quality piece of jewelry or a meaningful gift, it's a commitment by a company that not only cares about customer satisfaction but also cares about the environment the materials for these products are made, and betterment of the environment. Can't stress enough how impressed we are. Thank you!

I ordered a watch but decided to exchange it. I spoke with a customer representative who told me to just ship the watch back and they would make the exchange. However, the new watch was more expensive so I had to pay the $15.00 difference. No problem, I did that right away. I then sent the watch back via UPS. A few weeks later, I get a shipping notification from Treehut for the original watch, not the watch I wanted to get in exchange. I contacted them that they were sending the wrong watch and they said they were shipping it back because I didn't comply with their "return protocol", which I wasn't aware of at the time I paid the $15.00 difference ( vis their website) and ship out the return watch. Apparently, I should have taken a screen shot of my $15.00 payment for proof that I paid the difference. I pointed out that I paid the difference via a link on their own website! Not good enough. In the meantime, the original watch they shipped back to me was lost in transit and they won't give me a refund without sending that watch back to them! Then they wanted me to verify the address they used to ship the watch back to me, which was wrong! Ridiculous because when the watch was sent to me way back before all this happened was correct. They didn't respond to my suggestion that the fact they used the wrong address to ship the watch back might explain why it was lost. They just kept saying that they can't refund' me without the watch they lost because they used the wrong address. During all these communications, their tone was nothing but
solicitous ( yes, Ms Mary, no Ms Mary) but completely unresponsive to my arguments. I didn't know what to say at this point (although I politely made reference to where they can shove their "return protocol"). DON'T DO BUSINESS WITH THEM. I AM NOT ONLY WITHOUT A WATCH, I'M ALSO WITHOUT MY $100 PLUS PAYMENT. THEY ARE NOTHING BUT SWEET-TALKING CROOKS.

My bought 2 watches for me on special occasions. Watches are beautiful but wood bands on voth watches broke just over one year don't you know it just out of warranty. Reached out to treehut for replacement parts for bands but was told they don't sale replacement parts but claimed that I could return watches for repair at 50.00 each. Rather high for a 20 minute job. I will not buy from this company again.

The watch is great and my partner loves it. User friendly ordering, fast delivery and beatiful watch!

Grandson loved wooden watch. He had never seen one. Great buy, I would highly recommend Treehut to my friends and family!

Received the watch and when I opened the box the watch was not running/working. Customer support ran me around in circles but not solving the problem until I decided it wasn't worth it and am sending it back for a refund (which I hopefully will get). I am really amazed at how poorly customer service is run. I've had a Tree Hut watch before and it only lasted about 2 years. Should have learned my lesson from that.

This watch looks so nice! It is made very well and I have gotten a lot of compliments on it. Delivery is very fast too! I would highly recommend

Really happy with the watch and the engraving was perfect. Will be ordering more products I am sure.Highly recommended company!

Show it off every chance I get, shipping is fast with hassle free delivery, customer service is wonderful! THANKS.

The watch is beautiful! I got it custom engraved, which was an extra added touch to make this more special. The quality is great and their customer service team exceeded my expectations, when I contacted them for help. I will buy from here again!

Exactly as pictured. Beautiful watch. My on our complaint is that the engraving on the back is tiny and hard to read. But other than that, it's a stunning watch! It's very lightweight too, which my fiancé appreciated. Would recommend.

Gave this watch to my husband and he loved it. Wears it everyday and shows it off. Delivery is quick and was packaged nicely. Highly recommended watch store!

Poor quality product. It arrived damaged, which makes me think it will not hold up to everyday wear as advertised. Shipping is unreliable as my first item was lost in the mail then delivered damaged. The company made me jump through hoops (send 4+ photos as opposed to the two I sent) then agreed to send a replacement, which has yet to arrive. I don't trust this company at all.