TraveluroReviews 431

They charge your credit card put it on their MC to pay the hotel, then send you a 'voucher' to present at the hotel. But when you get there and if they don't have your room, or if you cancel in time, the hotel refinds the card on record which is THEIR mastercard. Then you call and sit on hold for hours, several days in a row. You ask to escalate and they say the same thing as the customer service. They have to call the hotel to verify and will call u back.

They of course don't and given they have the cancelation # and they can see in their system they have had the refund sent to them, they figure ppl will go away. NOT ME. I disputed with my bank and have the audit trail to support the reversal.

They also don't tell you there is a deposit for late arrivals to be giaranteed a room.

DO NOT BOOK WITH THEM.

Not sure how they operate but I booked a room and called the hotel a couple hours later and they had no knowledge of my reservation. I called Traveluro and they said to wait a bit since it was just booked. I asked them for the reservation confirmation number from the hotel. They provided me with a random set of digits that meant nothing to the hotel website. I called the hotel again maybe 12 hours later, and still no knowledge of my reservation. I contact Traveluro again to try and cancel/understand what's happening and I'm on hold for 20 minutes and counting.

I was wary of this service after I booked a night at the Kimpton Muse hotel in NYC in March 2022 - the deal seemed too good to be true. I had read other reviews of this service and was a bit apprehensive of pre-paying, and honestly was nervous about whether I actually had been scammed. I did not receive final confirmation of the reservation through Traveluro until the night before the actual reservation (I received a text of my confirmation number, which was 001, which also still made me feel like it was all fake). I called the day we were leaving Philadelphia for New York to confirm the reservation directly with the hotel and they had me fully booked and marked as prepaid. I knew I could challenge the reservation charge with my credit card company if it the booking wasn't honored and we knew we'd be able to find another hotel once we got to New York if it didn't work out. Luckily it did all work out, in spite of all of these negative reviews.

I'm not sure if I would use it again given the number of bad reviews, even with my own positive experience.

Terrible service. Hidden fees, customer service is nonexistent. Changed my dates without my permission, went from 6 nights to 4 and didn't even refund the difference. They are a legit scam.

I booked a mini moon for my husband and I because we couldn't afford a full on honeymoon, we ended up getting covid and even though our trip was non refundable I reached out to see if they could possibly refund us. After sending proof and jumping through hoop after hoop, they lied to me multiple times, tried to blame the hotel we booked through them and then AGREED TO REFUND ME. Only to never send the refund. They are liars and crooks. Do not use them.

I reserved two rooms in Paris hotel in Las Vegas from traveluro and i paid for that online and I got the confirmation for two rooms from traveluro. When I reached there, Paris hotel reception told me there is no reservation for two rooms under your name and there is only one room reserved under your name. When I called traveluro customer service, they only said sorry for inconvenience. So traveluro is 100% scam.

I will never use this company again! Ok I recived no refund and had to change the date of my booking when I got to the hotel there was no payment being made by the company tried to call the customer service number on the email that I recieved and never got an answer after holding on for more than 30 minutes, so thanks to the manager of the property that went on and gave us a room and said they would settle it with the company. Also they re-booked us with the wrong room.

You book a hotel rate that is 1/2 the price of other sites but then they refund/cancel you the next day for no reason but offer you $39 credit for the inconvenience. But also now have all your information and cc#. Seems a scam. Avoid.

Book with them if you dont need any support from issues that arise. 24/7 support number is a joke. If you want to be on hold for hours in case issues arise with your booking, i lost my credit cards at the airport and the hotel needed just for me to modify my reservation to my husbands name to be able to use his credit cards. No luck being able to make that simple change on the phone for hours never got to speak to anyone, not sure if they even have reps... stay away you will end up paying more.

I was supposed to go on vacation for Christmas. I couldn't go because there was a snow emergency. I was driving but flights were also cancelled. I called the company and it was past the cancellation date. I spoke with someone on 12/23/22. They said they would contact the hotel and get back with me. Today is the 28th and I still haven't heard anything! I have called several times and can't speak to anyone! It's totally ridiculous. I called the hotel but the company didn't even put the reservation under my name! They were gonna cancel it for me too. IDK what to do. Furious customer! Never again!

After forgetting to book my hotel reservation traveluro left me on hold for 22 minutes didn't return my calls and finally booked the full hotel at 11:35 PM, without letting me know. Needless to say I had made other arrangements. They refused to reffund me, the only reason I found out was by calling the hotel who told me they had refunded the money to traveluro. They still refused to refund the money, after many emails they said that if I contacted the hotel and sent them a copy of the email stating I could receive my refund I will receive it. I'm still waiting

During the Christmas time snow storms of 2022, we were rerouted into Detroit and needed to stay overnight. We booked a room through Traveluro. In less than an hour from the booking we received notice the airlines of a flight change directly to our destination. I called Traveluro, the person took all my info and said she would forward an email to provide additional documentation for a refund. The email never came. They took advantage of the crazy weather to line their pockets.

Blood and Urine Comforters...
The hotel we stayed at put us in a room with bloody comforters and pee stains. The Front Desk Manager was going to credit me for the stay but said I had to call Traveluro, have them call her to get compensated. It's been over a week and no word from Traveluro but I have been In touch with the actual hotel and Manager. Traveluro was QUICK to snatch my money but stringing me along when it comes to refunding me! This is my 1st and last time dealing with Traveluro! They don't even deserve 1 star but I had to give them 1. THE WORST EVER! CROOKS!

After booking my room I saw all of the bad reviews. I got worried so I called the hotel to confirm. Everything was good. I had no problems at all

I tried to book through this ghost company, and apparently are scamming company after I try to book a room after I put all my information its said sorry no room available but when I checked my account they pull the amount. Try to contact them for hours no response

I booked a hotel room through Traveluro. I paid $140. When I got to the hotel, they said that Traveluro failed to actually make the reservation and that actually they are notorious for it. I ended up having to pay for a hotel room through the hotel $75 (they felt so bad for me and gave me a major discount). I called Traveluro to figure it out and they said they would investigate and give me a refund once they confirmed the situation with the hotel. Did not give me a refund, did not call me back. I have now called them 4 times and still do not have my money back (it has been a month and half at this point). I will continue to fight for my refund but the time wasted on this is worth more that $140 at this point. Absolutely ridiculous, will possibly have to get my bank involved. I consider this a scam.

It is a fraud, they did not accept our reservation at the hotel since Traveluro had not paid the hotel

My experience with Traveluro really good.
I booked 2 hotels with them in mexico city and Oaxaca. I found them trivigo, and was directed to their websites from trivigo and based on the amazing rates they were offering I booked with them. After that I read all the reviews and freaked out. I even thought all the positive reviews were fake. But Now I think it is pretty unfair to give them bad reviews. I booked 2 hotels with them with amazing deal, I reached out to them through email and got Reponses regarding my confirmation number, they got back to me in less that 24 hours even they sent a follow up survery to make sure they are maintaining their quality.
Thank you so much traveluro I hope you great reputation spread as fast as possible.