TravelUpReviews 2,168

Good evening, Lisa.

Thank you for your 5-star review!

We appreciate your feedback and are happy to hear that your booking experience was quick and efficient.

To clarify, we can confirm that your reservation has been successfully processed and paid for. The initial email you received about the payment being rejected may have been due to a temporary issue with the payment gateway, but rest assured, your booking has now been confirmed and all payments have been successfully processed.

If you have any further questions or need assistance, feel free to reach out. We’re here to help!

Best regards,
TravelUp

Good evening, Virginia.

Thank you for reaching out to us about your booking.

Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.

Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.

Regards,
TravelUp

Good evening, Dan.

Thank you so much for your 5-star review!

We’re delighted to hear that you were able to save $50 on your booking through TravelUp – we’re all about helping our customers get the best value for their trips.

We completely understand that you're waiting to see how everything works out at the hotel, and we’re confident that your experience with us will continue to be smooth. Our team is always here to assist you if you need any help, whether it's with your reservation or any other travel-related queries.

We hope your stay is comfortable and enjoyable! If there's anything else you need or if you have any questions during your trip, don’t hesitate to get in touch. We’re here to ensure your travel experience is as smooth as possible.

Safe travels and enjoy your time away!

Best regards,
TravelUp

Good evening, Albert.

Thank you for your wonderful 5-star review!

We’re thrilled to hear that your booking experience with TravelUp was seamless and that you had no issues navigating our site. We strive to make the booking process as easy and hassle-free as possible, while offering great prices, and we're so glad that you found both the website and pricing to be to your satisfaction.

Your feedback means a lot to us, and we're always here to assist you with any future bookings or questions. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know.

Thanks again for choosing TravelUp, and we hope to assist you with your travel needs again soon!

Best regards,
TravelUp

Good evening, Bechara.

We truly apologise for the inconvenience you experienced with your recent reservation.

We completely understand your frustration regarding the cancellation fee, and we sincerely empathise with your situation.

Upon reviewing your booking, we can confirm that when you reached out to us for cancellation, the reservation had already been confirmed, and as per the supplier's policies, we are required to charge both a cancellation fee and an administrative fee. We understand that other sites may offer free cancellations, but please note that cancellation policies are set by the suppliers, and unfortunately, we are bound by those rules in order to process the cancellation.

We did issue your refund promptly after the cancellation was processed, and we apologize for any confusion or frustration this process may have caused.

We truly value your feedback and will continue to improve our processes to ensure a smoother experience for all our customers. Please don’t hesitate to reach out if you need further assistance.

Best regards,
TravelUp

Good evening, Glen.

Thank you so much for your amazing review!

We’re thrilled to hear that you found fantastic pricing on the hotel you wanted and that we could save you at least $100 per night! Our team works hard to provide competitive prices, and it’s great to see that our efforts made a positive impact on your booking experience.

We are committed to offering the best deals for our customers, and it’s wonderful to know that we could beat other booking sites for you. Your feedback means a lot to us, and we look forward to helping you with more great deals in the future.

Should you need any assistance with future bookings or have any questions, don’t hesitate to reach out. Safe travels, and thank you for choosing TravelUp!

Best regards,
TravelUp

Good evening, Michelle.

Thank you for taking the time to leave us such a wonderful 5-star review!

We’re thrilled to hear that everything went smoothly with your booking and that you were able to secure your room at a great price.

At TravelUp, we pride ourselves on making travel planning effortless and affordable for our customers, so knowing that we’ve met your expectations truly means a lot to us. Our goal is always to provide excellent service and ensure that your travel experience starts on the right note.

If there’s anything else we can assist you with for your upcoming trip—or for future travel plans—please don’t hesitate to reach out. We’d love to help make your journeys as enjoyable as possible.

Thank you once again for choosing TravelUp, and we hope to assist you again soon!

Best regards,
TravelUp.

Good evening, Daniel.

Thank you for sharing your experience with us!

We’re so glad to hear that your first time using TravelUp has been smooth and easy so far. Providing a hassle-free booking experience is what we strive for, and it’s great to know we’ve delivered that for you.

We’re looking forward to hearing about your experience after check-in and hope everything goes just as smoothly. If there’s anything we can assist you with in the meantime, please don’t hesitate to let us know.

Thank you for choosing TravelUp, and we hope your journey is fantastic!

Best regards,
TravelUp.

Good evening, Tammy.

Thank you for your fantastic review!

We’re thrilled to hear that you found our platform easy to use and that we provided the best value for your booking. Making the travel planning process simple and affordable is at the heart of what we do, so your feedback truly means a lot to us.

We’re delighted to know that you plan to use TravelUp for your future bookings. We can’t wait to assist you again and help make your upcoming travels just as smooth and enjoyable.

Thank you for choosing TravelUp, and we look forward to being a part of your future adventures!

Best regards,
TravelUp.

Good evening, Raymond.

Thank you for taking the time to share your experience!

We’re delighted to hear that your first time using TravelUp was easy and that you had an overall good experience. Providing a user-friendly platform and excellent service is what we aim for, and your feedback is a great encouragement to our team.

We hope to assist you again with your future travel plans and make your next booking just as seamless. If there’s anything else we can do to help, please don’t hesitate to reach out.

Thank you for choosing TravelUp, and we look forward to being your go-to for all your travel needs!

Best regards,
TravelUp.

Good evening, Briane.

We are deeply sorry to hear about your recent experience with TravelUp.

First and foremost, we want to express our heartfelt sympathy for your daughter’s diagnosis. We understand how difficult and overwhelming this time must be for you and your family, and we are truly sorry if our handling of your situation added to your distress.

At TravelUp, we aim to provide compassionate and professional service to all our customers, and it’s clear that we did not meet those expectations in your case. We sincerely apologise if our team came across as dismissive or unhelpful during your interactions with us. This is not the level of service we strive to deliver, and your feedback will be taken seriously to help us improve.

Regarding the cancellation and the booking confusion, we would like to investigate your case in detail to better understand what went wrong and to see if there is anything further, we can do to assist you. Could you please email us at [email protected] with your booking reference and any additional details? Our team is ready to review this matter thoroughly and work with you to address your concerns.

We understand how upsetting this experience has been and want to do everything we can to make things right. Thank you for bringing this to our attention, and we truly appreciate the opportunity to resolve this for you.

Wishing you and your family strength and better days ahead.

Kind regards,
TravelUp.

Good evening, Nai.

Thank you for your kind words and glowing 5-star review!

We’re delighted to hear that you found our booking process straightforward, with great pricing to match. Knowing that we were able to assist you in making your travel decisions is incredibly rewarding for our team.

At TravelUp, our mission is to make travel planning as easy and affordable as possible, and it’s wonderful to know we achieved that for you. Whether it’s finding the best deals or offering a seamless experience, your satisfaction is always our top priority.

If there’s anything else we can do to assist with your current or future travel plans, please don’t hesitate to reach out. We’d love to help make your next trip just as smooth and enjoyable.

Thank you for choosing TravelUp, and we look forward to being a part of your travel adventures again soon!

Best regards,
TravelUp.

Good evening, Saira.

Thank you for sharing your feedback.

We’re genuinely sorry to hear that your request for a late check-out was not accommodated, and we understand how frustrating this must have been for you.

While we strive to provide a seamless booking experience and assist with any special requests, the decision to approve a late check-out ultimately rests with the hotel. Unfortunately, this is something we do not have control over.

That said, your feedback is very important to us. We will be sharing your comments with the hotel to ensure they are aware of the impact this had on your experience and to encourage them to consider such requests more thoughtfully in the future.

We deeply regret that this aspect of your trip did not meet your expectations. Should you have any further concerns or require assistance with any future bookings, please don’t hesitate to reach out to us directly. We hope to have the opportunity to serve you better in the future.

Kind regards,
TravelUp.

Good evening, Husain.

Thank you for taking the time to share your experience!

We’re so glad to hear that your reservation was confirmed smoothly with the hotel and that your concerns were put to rest. We understand that booking travel can sometimes feel uncertain, so we’re thrilled that everything worked out for you.

At TravelUp, we’re committed to ensuring our customers have a reliable and seamless booking experience. Knowing that we delivered on this promise for you is incredibly rewarding for our team.

If there’s anything we can assist you with in the future or if you have any additional questions, please don’t hesitate to reach out. We look forward to helping you with your next travel plans!

Thank you for choosing TravelUp and for trusting us with your booking.

Best regards,
TravelUp.

Good evening, Crystal.

Thank you for your wonderful 5-star review!

We’re thrilled to hear that you found the booking process easy and that we were able to assist you with your booking changes smoothly. Our team is always here to ensure your travel plans go as seamlessly as possible, and it’s great to know we were able to meet your expectations.

If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We’re always happy to assist and make your travel experience as stress-free as possible.

Thank you for choosing TravelUp, and we look forward to being part of your future travels!

Best regards,
TravelUp.

Good evening, Shaquita.

Thank you so much for your fantastic 5-star review!

We’re thrilled to hear that you found the booking process easy and affordable, and that you’re excited for your upcoming trip!

At TravelUp, we aim to make travel planning as simple and budget-friendly as possible, so we’re happy to know we met your expectations. We’re excited for you as well and hope your trip is everything you’re looking forward to and more.

Should you need any assistance in the future, we’re always here to help. We look forward to being a part of your future travel adventures!

Thank you for choosing TravelUp, and have an amazing trip!

Best regards,
TravelUp.

Good evening, Kenneth.

Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the discrepancy regarding the hotel's location.

We completely understand how frustrating it must have been to find that the hotel was much farther from your destination than advertised.

At TravelUp, we strive to provide accurate and detailed information to our customers, and we regret that in this instance, the details did not meet your expectations. Please be assured that we take such matters seriously, and we will be reviewing the listing to ensure that this error is addressed.

We deeply regret that this caused disruption to your travel plans, and we are committed to improving the accuracy of the information we provide. If you would like to discuss this matter further or need assistance with your booking, please do not hesitate to contact us directly.

Thank you for bringing this to our attention, and we truly appreciate the opportunity to resolve it.

Best regards,
TravelUp.

Good morning, Cruz.

Thank you so much for sharing your experience with TravelUp!

We're thrilled to hear that you've had a smooth journey with us so far, and we're here to make sure it stays that way.

Our team is dedicated to providing a seamless and hassle-free experience from start to finish, so if there’s anything you ever need or any questions that come up, please feel free to reach out. We work hard to ensure our customers get great value and support with every booking.

Thank you again for choosing TravelUp – we look forward to helping with all your future travel plans and, hopefully, earning that fifth star on your next trip!

Safe travels!
TravelUp.

Good morning, William.

Thank you so much for giving us a chance and sharing your honest feedback!

We completely understand that initial impressions can be important, and we appreciate your openness in giving TravelUp an opportunity. We're thrilled to hear that you secured such an amazing rate and that your booking experience was smooth and seamless.

At TravelUp, our goal is to make high-quality travel affordable and accessible, which often means delivering prices that are difficult to match. We’re also committed to ensuring that every booking is fully verified and straightforward for our customers to confirm with their chosen property.

Thank you again for trusting us with your travel plans and for taking the time to update your review. We’re here whenever you need us, and we look forward to helping you save even more on future trips!

Safe and happy travels!
TravelUp.

Good morning, Janice.

Thank you for reaching out, and we sincerely apologise for the frustration this experience has caused.

We completely understand how upsetting it can be when travel plans don’t go as expected, especially when a simple date change could make all the difference.

Unfortunately, as you booked a non-changeable, non-cancelable reservation, we’re unable to adjust the dates due to the strict rules set by the property. These terms were outlined at the time of booking to ensure clarity, and we are required to adhere to these policies.

We genuinely empathise with your situation, as we know that travel can sometimes involve unexpected changes. If there's any other assistance we can provide to make your future bookings more flexible, please don’t hesitate to reach out.

We’re here to help however we can. Thank you again for your feedback and understanding.

Warm regards,
TravelUp.