Travel SiteReviews 5

Do not book with Travelcrew. The advertised package that I bought the vouchers for are a bait to lure you in. You will be told the accomodation is no longer available after you have redeemed the vouchers. It'll get worse as you'll find out the flight times are too late to arrive at your destination and very early departure. They tried to convince me to pay £300 PP to change flight time which I refused. Then they offered a different destination which still cost me £200 more To make matters worse, I found the whole deal, same flight and accomodation £450 cheaper on Love holiday website Please to save your self the stress, go and book directly on other websites These lots are scammers. *UPDATE* "DO NOT" I REPEAT DO NOT BOOK WITH TRAVELCREW OR WOWCHER! THEY RUINED MY SUMMER HOLIDAY WHICH WAS SUPPOSED TO BE A BIRTHDAY CELEBRATION FOR MY TEENAGE DAUGHTER. I GOT TO THE HOTEL I WAS OFFERED BY TRAVELCREW INSTEAD OF THE LOVELY ADVERTISED HOTEL, IT TURNED OUT IT WAS A TOTAL DUMP. WE COULDN'T EVEN UNPACK, SPENT THE NIGHT LOOKING FOR ANOTHER HOTEL TO BOOK. WE ARE CHECKING OUT THIS MORNING AFTER FORKING OUT ANOTHER £1K FOR A DESENT HOTEL. IN TOTAL THIS HOLIDAY HAS COST ME 2.5K FOR A WEEK IN SALOU DUE TO THE GREEDINESS OF TRAVELCREW AND THEIR INHUMANE AND UNETHICAL PRACTICES

Dealing with Travel Crew and, by association, Airwaay has been exhausting. I have been the subject of deceptive practices. To call the service poor is putting it very mildly. From cancelled flights to cancelled car hire, every single step of this journey has been a failure. I will never use ANY travel company again, let alone Travel Crew, due to the experience I have had over the last 6 months. I fear for the next customer who will inevitably be conned and cajoled into handing over their hard-earned money to the crooks in this company. I have a history in customer service, sales and retail. Never in my life have I dealt with such blaggers. If you do something wrong, or make mistakes, then the best policy it transparency. But im stead, Travel Crew lie over and over again to save face. Even when presented with evidence of their poor practices, I was met with an attitude of indifference. "Ralph" told me that my concerns were irrelevant when my flight was cancelled due to lack of payment by Travel Crew. "Leo" gave multiple false timescales of when refunds would be made. "Steve" provided false information on company email addresses when requested. These failures are the tip of a very large iceberg when it comes to the poor working practices of this business. Instead of being able to look forward to a beautiful holiday, I spent the run up with the stress of chasing flights. It even got to the stage of me calling my bank because I feared I was the victim of a scam. I had to seek legal advice to pursue a criminal and civil claim against Travel Crew. Even after, by some miracle, managing to get to Australia, I have had a holiday of a lifetime ruined by more issued on arrival. Having to contact the company on the day of my friend's wedding as I was left with no car hire on arrival. Travel Crew claim to have processed a refund of £430 for the cancelled car hire but I am yet to receive any funds. I have contacted my bank who cannot see any pending transactions. How I have been treated throughout this experience has been nothing shy of disgusting. I am exhausted with the false promises and the flat out lies that are made over and over again.

Travel crew asked me to pay them more than what was air france website. I paid 1150 pounds last year for London to Dubai trip via paris. I was not allowed to board the flight bcoz I didn't had transit visa. I somehow managed to fight for my ticket to be saved for 1 year. I went back to travel crew to rebook my tickets and they asking me pay 400 extra per ticket when original ticket prices are 213 pounds on air france website.

They are cheating public And trying to take more money.

I WOULD NOT RECOMMEND THIS AGENT TO ANYONE TO BOOK ANY TICKETS

Had an amazing and fun vacation with travelcrews.co.uk. The management team did a brilliant job. Thank you for guiding and cooperating with us to choose the right destination for tour. Had a great holidays

Booked with Travelcrew for flights to Dubai, great deal with best service. Will definitely recommend to friends and family.