Transglobal ExpressReviews 72

I ordered an international courier service on the 1st May; everything went well.
Printed & prepped the package & waited.
The courier service (UPS) failed the pick up, so i called TransGlobal to enquire; they found all types of excuses for UPS but rebooked for the next day.
I had faith & waited but the next day was even worse; they didnt even bother to call to lie. Just silence.

When i called TransGlobal, i was met with more excuses; no effort to resolve the situation.

I happily canceled & took my business to IPostParcel

The only good thing about TransGlobal is that they refunded my money within a few days but then again, thats down to the Bank, so i guess theres noting good about them.

STAY CLEAR

A one star rating is already far too high. One of the worst experiences that I have witnessed. I requested my personal belongings be shipped from London to Singapore and used TransGlobal in combination with TNT and what an awful decision that ultimately was. The shipping arrived absolutely trashed. The word trashed was used by two of their own staff, not myself, just to highlight the condition on arrival. The first part of my shipment arrived (they lost one item initially) with boxes damaged, ripped and clearly been handled without any care what so ever. It was therefore no surprise to establish that a number of items were broken and damaged; some of value, pictures, frames etc, and others that whilst no value attached, held greater sentimental value noticeably those provided by a deceased family member. The final part of my shipment was eventually located, shipped and arrived broken. The customer service teams at both companies have been woeful. I have requested compensation for damages as well as a refund for the complete lack of service. After weeks of being played against one another, I was offered £50! This was insulting. The staff have been rude, have lied and been unhelpful throughout. As others have stated, the insurance is worthless, the service is appalling and a complete lack of morals. I am continuing to follow up regarding compensation, but my advice is to stay well away from both of these companies. I gave my personal items in good faith and this was utterly betrayed.

I contract Transglobalexpress services to send 13 parcels from the UK to Spain.
The boxes arrived externally damaged and they broke my printer. I started a claim and they refused to refund the money (only 40 pounds) because I couldnt provide a photograph of the internal packaging. I didnt know the printer was broken until I connected it to my laptop to print a document and I realized it was internally damaged. I had taken a few pictures of the boxes (externally) just in case, but I threw the boxes away as I thought the printer was not damaged. This was not enough as I didnt take a photograph of the internal packaging. It is ridiculous. I had an insurance covering 1800 pounds (actually for nothing).
I spent my time and money calling the customer service (almost a week of emails and calls) and then they are not able to give me the money (only 40 pounds).
Never again with Transglobalexpress.

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me and my parents completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often or write reviews, but this has totally crossed the line.

After phoning to book a delivery, then being referred back to the website to make an account I didn't want or need first, I phoned up again to book the delivery. The person I spoke to kept saying the wrong date. Even though I kept correcting them and clarified the details at the end of the conversation, guess what? They tried to collect my package on the wrong date. When I phoned up to sort this out, staff were un-helpful and ill informed. They said they would call me back, guess what? They didn't. I rang them AGAIN only to be patronised by the supervisor this time, who wanted to split hairs over how they booked "collections" not "deliveries" and couldn't understand that trying to collect my parcel on the wrong day was a problem.
All in all the most painful experience I've ever had sending a parcel. First and LAST time using Transglobal Express.