Transglobal ExpressReviews 72

TP-*******

I would like to bring to the attention the terrible service of Transglobal Express.
https://www.linkedin.com/company/*******/

This is a truly terrible company who rips off their customers and has rude staff. I am in process of riding for charity. I paid £116.20 for a bike bag to be delivered to switzerland. It was to be collected on Tuesday 22nd Aug on a 1+ day service. We printed of all the documents they requested. Their driver appeared, named Dean, he was on the phone in an argument with a friend / associate when he rang the doorbell. He then refused to take the bike bag as he did not recognise the paperwork that we had produced for him as required by Transglobal themselves. He said he was in a hurry and dashed of without as much as a by your leave. Problem 1. Like all these things, there is a ripple effect.

In order to get the bike bag to switzerland, (it was needed there as I was riding to Switzerland to take part in the AlpenBrevet) It was required to get the bike back on the train, the TGV and the SNCF and finally the Eurostar, without it, the bike would not be allowed on the train. Finding a bike bag in a remote part of Switzerland was not feasible.

So, my partner and myself, who both work, were lucky that we had someone, my partners 76 year old father, who, at great inconvenience to themselves, took the big bag too their depot in London City Airport. I requested that he did not deposit the bike bag with the courier unless they could assure / guarantee that the bag would be delivered to me by Sat 26th August. This assurance was given and no further thought was given too it. We had a solution which at great cost to ourselves, we had found, without the help of Transglobal Express.

Problem 2. The member of staff, who accepted the bike bag at the London City Depot, firstly, did not know what days the depot in Switzerland would be open and secondly, when they could deliver the item. This was found out in hindsight, had we known their was a doubt, we could have at that stage still changed the tickets to include bike storage as a whole on the trains returning from switzerland.

The bike bag was not delivered, they then initially stressed that we would have to pay for its return, a further £120.

Problem 3. As a result of the incompetence of the driver, the company making the initial problem and failing to provide a solution, they further expected us to fund their mistake by paying for the return of the parcel they had expressly stated they would deliver and we had already paid for.

Please bear in mind, I am riding to raise money for charity. The company at this time was made aware of this.

On the return journey, as we had acted on advice and the assurance of representative of the company Transglobal Express, I was in the situation on Monday of being stuck in Switzerland with a bike, no clean clothes and a quandary as to how to get the bike bag. Bear in mind I have ridden 1170 km in the last week for charity. Somehow I managed to get parceling and padding enough, to manage to get the bike back on the trains in a dismantled state. This was not ideal, and parts of the bike were damaged as a result of the transit.

Problem 4. The ripple effect of the initial goods drivers failure to follow Transglobal procedures for customers which we had followed to the letter. His failure meant that
- we were £116.20 out of pocket as a result of the being conned fraudulently and negligently by Transglobal Express
- we were requested to pay a further £116.20 to have the bike bag and clothes returned.
- I would be required to pay for damages incurred on my bike during transit as a result of the failure of Transglobal Express
- my partner, her father and myself have lost many hours trying to resolve this issue, without, it would appear, any pro-active or customer focused motivation from this company.

I finally managed to speak to a lady called Anna, who was a supervisor, she has apparently offered for the company to pay for the return of the bike bag but not to include the initial payment for the service we paid for and which the company says it delivers.

This is a very poor service from a company that does not do what it says it does. The company even had the mendacity to blame UPS, the company who they say they were acting as an agent for. Clearly this company does not know its own processes and relies on the very ambiguity of the responsibility to the customer from the principal and agents.

This company, Transglobal Express does not behave in a manner conducive to ensuring its customers are looked after and get what they paid for. I have wasted £116.20 and incurred further significant costs and all the company can do is offer to return the bike bag. This is a poor excuse of a company that is lacking in ethics and moral fortitude. They do not do what they say they will, they do not deliver on time, they do not try to help customers find solutions.

This is the worst company I can possibly imagine. I have all the facts here, nothing is omitted which is not true. I can only suggest that if you are reading this article about this company, that you do not in anyway think of further use of them. They are useless and I would say fraudulent in how they go about getting people to pay money for a service which they clearly are unable to provide. It is disgraceful that they are allowed to get away with this. Especially so as they are taking advantage of people like myself, who are raising money for charity.

Unfortunately they do not know where my package is although no one is admitting this. It is now 2 days overdue and I have been told different things each time I phone:-
1. It waiting for the next flight out
2. It is in the Belgium hub
3. It is in Holland stuck in customs
4. It is in Rwanda
So basically they are not fit for purpose as a courier. I cannot recommend this company. Choose one that does not depend on other carriers it means they will have more control and information!

I booked for a parcel to be sent to nigeria with transglobal express via ups. The parcel was picked up the following day with no problems except the driver left the commercial invoice in his van and ups phoned and said could they sign another one my behalf. I said well if parcel gets damaged it's on your head. I got given a delivery date of the 13th June and on the 13th June it was still at Stansted in the warehouse on hold. I phoned transglobal and requested my money and parcel back so I could send it dhl. The parcel got sent to nigeria after they refused to give money back. The parcel arrived in nigeria on the 17th June and went through the normal scans like import scan destination scan and warehouse scan. On the 19th June a scan was done on the parcel and it said damage investigation has been changed and when I phoned transglobal they said ups and themselves had never seen that before. On the evening of the 19th another scan appeared dated the 17th June saying import tax and duty was needed to be paid. If u have an import scan and destination scan then it has cleared customs. I phoned transglobal again like I have every day and I said the delivery date was rescheduled to the 20th June. It is still being held and all that transglobal do is lie to u and make excuses. I said to the girl today at transglobal that I think ups or transglobal should cover the cost of any import tax as they cannot stick to delivery deadlines and said it had cleared customs then they said something totally different. They said it is not down to them to pay this. I said if they don't sort it today I will go to the national papers and trading standards as they are false advertising and constantly lie to people. I have never dealt with such an incompetent bunch of people in my life STYLE CLEAR OF TRANSGLOBAL EXPRESS AS THEY ARE TRAINED TO LIE AND DECEIVE YOU

I ordered an international courier service on the 1st May; everything went well.
Printed & prepped the package & waited.
The courier service (UPS) failed the pick up, so i called TransGlobal to enquire; they found all types of excuses for UPS but rebooked for the next day.
I had faith & waited but the next day was even worse; they didnt even bother to call to lie. Just silence.

When i called TransGlobal, i was met with more excuses; no effort to resolve the situation.

I happily canceled & took my business to IPostParcel

The only good thing about TransGlobal is that they refunded my money within a few days but then again, thats down to the Bank, so i guess theres noting good about them.

STAY CLEAR

A one star rating is already far too high. One of the worst experiences that I have witnessed. I requested my personal belongings be shipped from London to Singapore and used TransGlobal in combination with TNT and what an awful decision that ultimately was. The shipping arrived absolutely trashed. The word trashed was used by two of their own staff, not myself, just to highlight the condition on arrival. The first part of my shipment arrived (they lost one item initially) with boxes damaged, ripped and clearly been handled without any care what so ever. It was therefore no surprise to establish that a number of items were broken and damaged; some of value, pictures, frames etc, and others that whilst no value attached, held greater sentimental value noticeably those provided by a deceased family member. The final part of my shipment was eventually located, shipped and arrived broken. The customer service teams at both companies have been woeful. I have requested compensation for damages as well as a refund for the complete lack of service. After weeks of being played against one another, I was offered £50! This was insulting. The staff have been rude, have lied and been unhelpful throughout. As others have stated, the insurance is worthless, the service is appalling and a complete lack of morals. I am continuing to follow up regarding compensation, but my advice is to stay well away from both of these companies. I gave my personal items in good faith and this was utterly betrayed.

I contract Transglobalexpress services to send 13 parcels from the UK to Spain.
The boxes arrived externally damaged and they broke my printer. I started a claim and they refused to refund the money (only 40 pounds) because I couldnt provide a photograph of the internal packaging. I didnt know the printer was broken until I connected it to my laptop to print a document and I realized it was internally damaged. I had taken a few pictures of the boxes (externally) just in case, but I threw the boxes away as I thought the printer was not damaged. This was not enough as I didnt take a photograph of the internal packaging. It is ridiculous. I had an insurance covering 1800 pounds (actually for nothing).
I spent my time and money calling the customer service (almost a week of emails and calls) and then they are not able to give me the money (only 40 pounds).
Never again with Transglobalexpress.

Terrible customer service and misinformation - I spoke to several customer service representatives, firstly I was given the wrong flight information. I had to call multiple times to inquire about the flight, and they said they had done us a favour for swallowing up the cost - whereas it was their fault to start off. Secondly, they told me and my parents completely different things. Thirdly, they got names wrong on the flight and addresses mixed up. And lastly, after speaking to several people at different times, they all failed to provide important information from me that was necessary for the luggage to get through customs - essential information that should have been presented to me clearly and explicitly. After calling them up to complain several times, explaining the situation - they refused to provide any compensation whatsoever - they didn't take any responsibility at all and the manager didn't even have the decency to come to the phone to speak to me, despite being extremely frustrated by this ordeal. Shameful behaviour, inadequate customer service and a total lack of understanding. I don't complain often or write reviews, but this has totally crossed the line.

After phoning to book a delivery, then being referred back to the website to make an account I didn't want or need first, I phoned up again to book the delivery. The person I spoke to kept saying the wrong date. Even though I kept correcting them and clarified the details at the end of the conversation, guess what? They tried to collect my package on the wrong date. When I phoned up to sort this out, staff were un-helpful and ill informed. They said they would call me back, guess what? They didn't. I rang them AGAIN only to be patronised by the supervisor this time, who wanted to split hairs over how they booked "collections" not "deliveries" and couldn't understand that trying to collect my parcel on the wrong day was a problem.
All in all the most painful experience I've ever had sending a parcel. First and LAST time using Transglobal Express.

I have had the worse experience of my life with TNT ( consignment 296 469 535). I sadly decided you to use their services via Transglobal London to send two boxes of all my personal items (all of things very close to my heart) to India on 5th February 2013. There was a typo on my Invoice (it should have been £90 instead of £900) and I had requested them to reassess my invoice and try to get them to accept the new Invoices for my things. I was informed that they had already paid the customs at India for Rs******* on my goods and given that I am unemployed at the moment I had been requesting them to try to be a little flexible and try to show that they really care. For them it was just another consignment but they did not realise the emotional importance of the things for me. I literally was on the phone with them for three weeks and pleaded them to help me out and later my retired father also got involved. I was transferred from one person to another from UK, US and INDIA. The entire process was emotionally taxing for me and physically for my father who is retired.

I am unemployed and never disagreed to pay the hefty charges. All I was asking them to be a LITTLE HUMAN. We spoke with the TNT UK office on 8th March again if they could help us out a little and try to adjust some of the charges against the freight charges of £192 I already paid for these boxes.

Today morning I called them again to receive heart breaking news. I called them to ask if they could really reconsider and to follow up with the UK TNT office - I have been informed that they have DISCARDED MY BOXES WITHOUT INFORMING ME. I received NO mail from their team at TNT and Transglobal giving me a deadline. From the very start, I spoke with TNT UK and India office and at every point I heard a different story. At all times TNT and Transglobal only cared about the money and more money. They do not care about their customer. How could they discard the things which hold close to me? I want them back and now they are not even willing to help me. THEY NEED TO GIVE MY THINGS BACK TO ME. How could they discard and distribute my things without my consent. I will definitely take this further and get to the bottom of this issue.