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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent site / quality items. Would be helpful to have: the ability to view really close up to view the labels or conditions of the item (see Ebay); an "up" arrow to take you quickly back to the page top (see Ebay); require Sellers to include item - especially clothing - measurements, pictures of the labels - maker, fiber content, & cleaning instructions - if available, or state if there are none. Alert your Sellers - by text - if needed, to check their site Messages. I waited weeks for a response - but it led to a pleasant transaction.
I love the bag but can't stand the smell. Very disappointing to spend that much and I'm not sure if I'll keep it.
I got what I ordered. It was shipped within a reasonable time.
Love my bag and it arrived quicker than anticipated
Thank you! Loving the bag. Arrived quickly and carefully packaged.
The buying experience was great. However, the I wish I had been informed of the ripped zipper that I must have repaired.
Hello Bobby,
Apologies for the inconvenience this must have caused you.
Since we do not offer repair services we are unable to fix this. Additionally, as a secondhand marketplace, we do not hold our sellers liable for wear after the delivery and use of their sold item.
What we can suggest is to try checking in with a few local handbag/leather repair shops to see if they are able to address your concerns.
We understand the situation is less than ideal and would be happy to reimburse the cost of repairs up to a certain amount with a PayPal refund. Just reply to this email with the receipt for the repairs and I'll get the next steps initiated!
Let me know if there is anything else I can do to assist you.
Quick and easy transaction, item was exactly as described
Wonderful Experience! Ordered on Monday, and was here Friday!
So happy I was able to find the matching bag to a pair of Louboutins I haven't been able to wear because of their unique color and pattern!
Arrived quickly, in great condition just as described.
Perfectly great experience no problems. I ordered quickly it came quickly. Item was in excellent shape and communications on order billing and shipping was excellent
Everything was packaged Perfect and new Very fast and convenient I will be shopping again thank you so much
The product was as described. Shipping took a long time.
First time user. I appreciate the detailed photos.
Follow up - I received what I ordered yesterday. It was exactly as shown in the pictures, bravo!
Ordered and received my Coach purse within a couple of days. Top quality! Love it! Thank You!
Fed ex did not ask for a signature but just left on porch.
The bag also smelled like smoke
Better than described, 5/5. Seller was stellar, 100% authentic, I'm pleased with the operation.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Beverly,
We are sorry your item did not work out.
You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available. (You may also file a Misrepresentation Claim if your item did not arrive as described. Learn more here).
How to file a Return:
- Go to your Purchases page and click the "Request Return" button
- Select your return reason and include any pertinent or necessary for our Returns team.
- Print your free return shipping label. If you cannot print from your device, save the label instead, and then email it to yourself or to a friend to print for you. Having trouble printing?
- You may use any materials to ship your return. Carefully package the item and all its accompanying accessories - including the dustbag, box, authenticity card, etc. - and then tape our label on top.
- Mail the package within 5 days. The item must be received at Tradesy headquarters within 10 days from the return request.
If you have any other questions, don't hesitate to reach out and we're happy to help!