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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Ralph Lauren silk shorts
June 4, 2022

Excellent site / quality items. Would be helpful to have: the ability to view really close up to view the labels or conditions of the item (see Ebay); an "up" arrow to take you quickly back to the page top (see Ebay); require Sellers to include item - especially clothing - measurements, pictures of the labels - maker, fiber content, & cleaning instructions - if available, or state if there are none. Alert your Sellers - by text - if needed, to check their site Messages. I waited weeks for a response - but it led to a pleasant transaction.

Date of experience: June 3, 2022
South Carolina
1 review
0 helpful votes
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I love the bag but can't stand the smell. Very disappointing to spend that much and I'm not sure if I'll keep it.

Date of experience: June 3, 2022
dev o. Tradesy Rep
over a year old

Hi Beverly,

We are sorry your item did not work out.

You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available. (You may also file a Misrepresentation Claim if your item did not arrive as described. Learn more here).

How to file a Return:

- Go to your Purchases page and click the "Request Return" button

- Select your return reason and include any pertinent or necessary for our Returns team.

- Print your free return shipping label. If you cannot print from your device, save the label instead, and then email it to yourself or to a friend to print for you. Having trouble printing?

- You may use any materials to ship your return. Carefully package the item and all its accompanying accessories - including the dustbag, box, authenticity card, etc. - and then tape our label on top.

- Mail the package within 5 days. The item must be received at Tradesy headquarters within 10 days from the return request.

If you have any other questions, don't hesitate to reach out and we're happy to help!

Utah
1 review
0 helpful votes
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I got what I ordered
June 3, 2022

I got what I ordered. It was shipped within a reasonable time.

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Fast delivery
June 3, 2022

Love my bag and it arrived quicker than anticipated

Date of experience: June 3, 2022
Massachusetts
1 review
0 helpful votes
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Arrived in perfect condition
June 3, 2022

Thank you! Loving the bag. Arrived quickly and carefully packaged.

Date of experience: June 3, 2022
Maryland
1 review
0 helpful votes
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Zippers defective
July 3, 2022
Updated review

The buying experience was great. However, the I wish I had been informed of the ripped zipper that I must have repaired.

Date of experience: June 3, 2022
dev o. Tradesy Rep
over a year old

Hello Bobby,

Apologies for the inconvenience this must have caused you.

Since we do not offer repair services we are unable to fix this. Additionally, as a secondhand marketplace, we do not hold our sellers liable for wear after the delivery and use of their sold item.

What we can suggest is to try checking in with a few local handbag/leather repair shops to see if they are able to address your concerns.

We understand the situation is less than ideal and would be happy to reimburse the cost of repairs up to a certain amount with a PayPal refund. Just reply to this email with the receipt for the repairs and I'll get the next steps initiated!

Let me know if there is anything else I can do to assist you.


This experience is amazing
May 26, 2022
Previous review

This experience is amazing

Date of experience: May 26, 2022
New Jersey
1 review
0 helpful votes
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Quick and easy transaction, item was exactly as described

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Wonderful Experience! Ordered on Monday, and was here Friday!

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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So Happy!
June 3, 2022

So happy I was able to find the matching bag to a pair of Louboutins I haven't been able to wear because of their unique color and pattern!

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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Beautiful purse!
June 3, 2022

Arrived quickly, in great condition just as described.

Date of experience: June 3, 2022
Maryland
1 review
0 helpful votes
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Wonderful
June 3, 2022

Lovely experience would do it again! Everything was handled well and I'm so excited for my shoes

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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Perfectly great experience no problems. I ordered quickly it came quickly. Item was in excellent shape and communications on order billing and shipping was excellent

Date of experience: June 3, 2022
Wisconsin
1 review
0 helpful votes
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Everything was perfect
June 3, 2022

Everything was packaged Perfect and new Very fast and convenient I will be shopping again thank you so much

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Experience
June 3, 2022

The product was as described. Shipping took a long time.

Date of experience: June 3, 2022
Kansas
1 review
0 helpful votes
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First Louie!
June 3, 2022
Updated review

First time user. I appreciate the detailed photos.
Follow up - I received what I ordered yesterday. It was exactly as shown in the pictures, bravo!

Date of experience: June 3, 2022

First time user
May 27, 2022
Previous review

First time user. I appreciate the detailed photos.

Date of experience: May 26, 2022
New York
1 review
0 helpful votes
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Impeccable
June 3, 2022

From beginning to end the service was handled with care and professionalism.

Date of experience: June 3, 2022
California
1 review
0 helpful votes
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Great Company!
June 3, 2022

Ordered and received my Coach purse within a couple of days. Top quality! Love it! Thank You!

Date of experience: June 2, 2022
South Carolina
1 review
0 helpful votes
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LV Never Full Damier
June 3, 2022

Fed ex did not ask for a signature but just left on porch.

The bag also smelled like smoke

Date of experience: June 2, 2022
Texas
1 review
0 helpful votes
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Na
June 3, 2022

Na……………………………………………. …………………………………………./////././/

Date of experience: June 2, 2022
Arizona
1 review
0 helpful votes
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Amazing product.
June 3, 2022

Better than described, 5/5. Seller was stellar, 100% authentic, I'm pleased with the operation.

Date of experience: June 2, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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