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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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All went as planned
June 9, 2022

Everything good: item as described, nicely packaged, delivery faster than expected.

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
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Super slow shipping
July 9, 2022

Of all the products I have every ordered online, this by far was the longest it took for something I paid for to be delivered to me. Very, very disappointed with this seller.

Date of experience: June 8, 2022
dev o. — Tradesy Rep
over a year old

Hi Tim,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear the seller did not ship out your item in a timely manner. Per our Shipping Policy, we do give sellers 10 days to ship, however, we often see them provide a tracking number within 3-5 days from confirming a sale. That being said I have notated your feedback for our Product Team to review in the hopes we can streamline our services to be more efficient for all.

Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Virginia
1 review
0 helpful votes
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Great love it
June 8, 2022

The bag came as promise … I will do business with then again

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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On time. In perfect condition
June 8, 2022

Very excited to receive my Lilly dress in perfect condition and fits beautifully. I had searched high and low!

Date of experience: June 8, 2022
New York
1 review
0 helpful votes
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Very nice, so happy, shoes are beautiful, new. With not new pricing

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Tradesy purchase
June 8, 2022

Great experience and great purchase. I will buy again.

Date of experience: June 8, 2022
Missouri
1 review
0 helpful votes
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Valentino Hat
June 8, 2022

Love the hat! Excellent service! Fits perfect! So happy it came so fast!

Date of experience: June 8, 2022
Pennsylvania
2 reviews
0 helpful votes
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It was good and quick items received right on time

Date of experience: June 8, 2022
Florida
1 review
0 helpful votes
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Good communication from seller. Quick response for delayed clearance on item.

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
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Love it
June 8, 2022

This bag is beautiful, It looks practically new, Very clean and with its dust cover I loved the color and everything.

Date of experience: June 8, 2022
Louisiana
1 review
0 helpful votes
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Channel sunglasses
June 8, 2022

WOW! Love my new sunglasses and shipping was really fast! Very Pleased!

Date of experience: June 8, 2022
Massachusetts
2 reviews
0 helpful votes
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Beautiful Rolex
June 8, 2022

Easy to deal with. So quick to solve a problem with not much to explain.

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
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Beautiful Vintage Gucci
June 8, 2022

Seller was awesome and communication was stellar. The item is in mint condition. I'm a huge fan of all things vintage and this will be at the top of my bags to carry list!

Date of experience: June 8, 2022
Illinois
2 reviews
0 helpful votes
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Satisfied
June 8, 2022

Wife expressed satisfaction with a pair of shoes she can no longer find!
I found them
On Tradesy
Simple
Easy and quick

Date of experience: June 8, 2022
California
1 review
0 helpful votes
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Always find something amazing! Everytime! Prices are reasonable and you get as shown on the website!

Date of experience: June 8, 2022
Ohio
3 reviews
0 helpful votes
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Hermes chocker
June 8, 2022

Very beautiful looks new high quality I love it. I would really like to thank you for finding this site I believe through affirm

Date of experience: June 8, 2022
Florida
1 review
0 helpful votes
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So happy
June 8, 2022

Got amazing shoes, at a great price. Arrived faster than a retail store would send

Date of experience: June 7, 2022
Arizona
1 review
0 helpful votes
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Ysl
June 8, 2022

It was indeed an amazing experience, exceeded my expectations.

Date of experience: June 7, 2022
California
1 review
0 helpful votes
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5 Stars
June 8, 2022

Package received with quick shipping and item arrived as described on listing.

Date of experience: June 7, 2022
North Carolina
1 review
0 helpful votes
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Great experience
June 8, 2022

The seller responded quickly, I received exactly what was pictured!

Date of experience: June 7, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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