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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Sandals
June 12, 2022

Great overall! Awesome experience & love the sandals.

Date of experience: June 12, 2022
Pennsylvania
1 review
0 helpful votes
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Gucci silk bomber
June 12, 2022

Perfect! Great communication. Fast shipping! Awesome seller!

Date of experience: June 12, 2022
Massachusetts
1 review
0 helpful votes
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Fendi clutch
June 12, 2022

Love my Fendi bag, smooth transition and quick delivery. Nicely wrapped

Date of experience: June 12, 2022
California
1 review
0 helpful votes
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Mens Gucci Watch
June 12, 2022

My watch was delivered today & it looked just like the pictures. I am completely satisfied.

Date of experience: June 12, 2022
Missouri
1 review
0 helpful votes
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Great
June 12, 2022

Pleasant and totally satisfied and love shopping from the website

Date of experience: June 12, 2022
Illinois
1 review
0 helpful votes
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Fast!
June 12, 2022

The seller was great! Sent out my order quickly and it was just as described.

Date of experience: June 12, 2022
Florida
1 review
0 helpful votes
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Great web sight!..
June 12, 2022

Great web sight!. I enjoyed the shopping experience.

Date of experience: June 12, 2022
Florida
1 review
0 helpful votes
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Went off without a hitch
June 12, 2022

The purse was delivered as described in nice, professional packaging. Only a one-day delay, otherwise here with no issues at all.

Date of experience: June 12, 2022
Missouri
1 review
0 helpful votes
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Beautiful. I love it
June 12, 2022

Nice experience always enjoy shopping and sailing my stuff with Tradesy, they are the best
Beautiful YSL shoe can't wait to go out with it!

Date of experience: June 11, 2022
Florida
2 reviews
0 helpful votes
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Exceptional service
June 11, 2022

I received my package within a week, and the item was protected so well. I'm very pleased.

Date of experience: June 11, 2022
Vermont
1 review
0 helpful votes
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Disappointed! Long to Return top
July 11, 2022

The Back of the top makes no sense and the string that attaches the two sides is torn of
I don't understand the no return when something is ripped

Date of experience: June 11, 2022
dev o. — Tradesy Rep
over a year old

Hi Eve,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our Returns Team we will issue a refund to the original payment source.

Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit will be available.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Kentucky
1 review
0 helpful votes
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Great!
June 11, 2022

Fast shipping and great communication. I would definitely do business with the seller again.

Date of experience: June 11, 2022
New Jersey
1 review
0 helpful votes
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Tory Burch Earrings
June 11, 2022

This was my first purchase with Tradesy and I couldn't be happier with the experience from the purchase to my receiving the earrings. I was surprised to receive the earrings as quickly as I did as the purchase originated in California and I live in New Jersey. I look forward to more opportunities to make purchased from your website.
Many thanks.
Ellen W.

Date of experience: June 11, 2022
Georgia
1 review
0 helpful votes
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Coach bag
June 11, 2022

Beautiful quality and amazing seller would 10/10 buy from again!

Date of experience: June 11, 2022
Idaho
1 review
0 helpful votes
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Better than Expected!
June 11, 2022

Easy! Notified when arrived. Earrings were so pretty.

Date of experience: June 11, 2022
Hawaii
1 review
0 helpful votes
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Tory Burch bag
June 11, 2022

Beautiful bag! However the packaging could've been better, it had to go back to the FedEx facility to be re-taped.

Date of experience: June 11, 2022
Florida
1 review
0 helpful votes
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Great Seller!
June 11, 2022

Fast shipping, prompt response to messages, excellent customer service

Date of experience: June 11, 2022
District of Columbia
1 review
0 helpful votes
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My order experience
July 11, 2022

I was pleased with the seller but I needed the item by a specific day and stated I would pay for expedited shipping if necessary. The seller let me know it would be expedited but it actually wasn't. I didn't get the item until three days after my requested date. M. Royster

Date of experience: June 11, 2022
dev o. — Tradesy Rep
over a year old

Hi Melody,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are so sorry for any delayed shipping with the courier used by the seller! We take user feedback seriously and often utilize it to streamline our services. We have notated your feedback at this time. Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Maryland
2 reviews
0 helpful votes
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Na
June 11, 2022

As described #$$$$$$$$$$$$###$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Date of experience: June 11, 2022
Michigan
1 review
0 helpful votes
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Luis Vuitton
June 11, 2022

Great! My bag was exactly the condition shown and explained… I was nervous for first time purchase on this site but Elady was wonderful. Responding quickly to message. And shipping was fast and arrived sooner than expected. Thank you so much!

Date of experience: June 11, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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