TradesyReviews 9,836

I bought an MCM tote in August 2017 but after a couple weeks decided it was too small so I relisted it. Someone bought it during a 10% off sale and then returned it to Tradesy stating that it was a FAKE. Tradesy claims that they examined the bag and decided it was FAKE, however, there is no recourse for me because I didn't return it to them when I initially bought it. OBVIOUSLY, I didn't know it was FAKE. So now I am out over $800 and stuck with a fake bag. I've spent over $5000 over 2 years on this site, after this I am done.

I purchased what I thought was a Maidstone Burberry without researching because Tradesy advertises that they authenticate. The next day I saw a real Maidstone at Bloomingdales and it was quite different. It had a check lining and the bag I bought had a black lining. It also had the house check on the exterior and the bag I purchased had haymarket check. At this point I thought I better do some research. I found the bag on several websites like Neiman Marcus, Nordstrom, and even Amazon. They were all like the bag I saw at Bloomingdales. None of them were like the bag I purchased on Tradesy so I emailed customer service and explained the situation. They responded back and said I have 4 days after I receive the bag to file a misrepresentation claim. Then they will check the authenticity. If they find its authentic, I can get a Tradesy credit and if they find its fake, they will return my money. Of course they decided that it was real so they told me I can keep the bag or take a credit on Tradesy. I thought to myself, why would I want a credit on a website that sells fake bags for in excess of $400. Please get the word out that they sell fakes. I think they also have real bags because I saw several real Maidstones on their site. I think the problem is that they do not authenticate so you are on your own. If you research before you buy, you may be okay.

Former seller here. I sold 20 items under $100 over two years. Where do I start? 1.) They have the WORST search engine anyplace. Check it out. If you enter "Blue Dior Earrings" you will get everything for all those words. Blue. Plus Dior. Plus earrings. Thousands of things. Plus they'll add more because you might want "red Chanel earrings" or whatever. This isn't horrible until you realize that anybody searching for what you're trying to sell can't find it either. 2.) I repeatedly had my store frozen and unavailable during prime sales periods -- they told me it was a software glitch but it tended to happen only on holidays so that was weird. This benefitted the larger sellers, of course. 3.) With very little notice -- like one email? -- they doubled their fees just before Christmas; 4.) After waiting a month for a cash reimbursement, they didn't include one of the sales I'd made. 5.) After not including the sale, they charged me TWO reimbursment fees instead of one (I'm still waiting to hear back from them on this. Hmmmm. Wonder if they'll send the email today.); 6.) Charged me $10 for a USPS mailing label. When I mailed it myself using my own money they said they couldn't refund me for the USPS label. The USPS doesn't charge for unused labels. There's no reason Tradesy can't refund this money. --- Anyway, this is a very sleazy company and they treat their sellers badly. Be afraid. Be very afraid.

I have used Tradesy to sell gently used items for the past few years. The items that I sold tended to be typical mall brands. They implemented new policies no longer allowing you to sell items under $10 and upping their commision on any item under $50 to be $7.50. Allowing you to keep your previously listed items under $10 posted without the $7.50. They raised their commision again, and at that time made it to were if you viewed or edited your $10 and under postings the $7.50 would be taken out. On some items this would end up, if the item sold, you would essentially owe Tradesy money. They have tried to push out good sellers, but ones that did not exclusively sell super pricey items. It is unfortunate as it is one of the easiest selling platforms to navigate. I guess the good platforms are reserved for the lucky ones that can afford the high end items.

I placed an order for a pair of designer sneakers. I paid for express shipping with the seller. She shipped the item and when it arrived, no shoes were included!

I contacted Tradesy via email immediately and included photos of what I received. 3 days later I received a reply stating they would need to contact the USPS and file a claim. The response would take 7-10 business days for the USPS to get back with them. I waited 15 days and then contacted Tradesy again, via phone. Their phones hours are extremely limited in my opinion. The rep on the phone told me they were waiting on USPS to respond. Tradesy wanted to know the weight of the package.

I then went to my local post office, got the weight in writing and sent to tradesy. I then had to sign an affidavit with Tradesy. No problem. Signed affidavit and sent back. I called the next day to follow up! I was then told they would not be refunding me because the USPS confirmed delivery.

I was not going down without a fight because I paid $700 for an empty box. I explained my situation to the rep and was placed on hold. When he came back on the phone he said my money had been refunded.

The issues I had was the compliant was filed the same day of delivery. The site alleges a seller doesn't receive payment until after 4 days to ensure no issues, that's not true. In my situation the seller was paid! Also I sent everything in attempts to prove my case but literally had to folllow up with them everyday! Don't expect a callback if you have an issue with this site.