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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Excellent experience
April 5, 2021

Wonderful product, accurate description, and timely response and delivery.

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Fast shipping
April 5, 2021

Wonderful seller great to work with.
Fast on ship the item.

Date of experience: March 19, 2021
Missouri
1 review
0 helpful votes
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Order not received
April 18, 2021

I never received my orders and the communication with them is horrible

Date of experience: March 19, 2021
dev o. — Tradesy Rep
over a year old

Hi Porsche,

It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I'm so sorry to hear that you have not yet received your recent orders! I can see that since then, you were able to speak with our Member Care team to help get a claim started on this order which is great. We'll be sure to keep you posted as soon as we have an update to share with you.

In the meantime, please do not hesitate to contact us if you have any pressing questions or concerns. You can call us directly at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our friendly specialists would be happy to assist further.

We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Tumi backpack
April 5, 2021

Ordering was quick and easy, as was receiving the bag.

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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No problem
April 5, 2021

Seller was on point and would buy from seller again!

Date of experience: March 19, 2021
Massachusetts
1 review
0 helpful votes
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Excellent
April 5, 2021

Excellent experience.The item arrived on time and in perfect condition and I would absolutely shop here again.

Date of experience: March 19, 2021
Maryland
1 review
0 helpful votes
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Just as Pictured!
April 5, 2021

Lovely LV small wallet in mint condition. Arrived with everything as described. Thank you!

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Very happy
April 5, 2021

I bought these sunglasses from Farfetch and they arrived used with tags removed and nothing was wrapped. I ended up getting them for $200 less from another buyer on tradesy and it was in pristine condition. It looked the way it should've arrived from Farfetch. It came quick too which is a bonus :)

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Love it!
April 5, 2021

Never been used. Tags & wrapping intact. Love it. Very happy with my purchase.

Date of experience: March 19, 2021
California
1 review
0 helpful votes
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Nice
March 19, 2021

Quick response and shipping, item received as described

Date of experience: March 19, 2021
Virginia
1 review
0 helpful votes
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Great again
March 19, 2021

Second purchase. Legit seller. Looking forward to new finds!

Date of experience: March 19, 2021
New Jersey
1 review
0 helpful votes
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Pleased with my purchase!
March 19, 2021

Purchase was easy and received in a timely manner, item exactly as described!

Date of experience: March 19, 2021
Colorado
1 review
0 helpful votes
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Awesome!
March 19, 2021

Came on schedule time. I'm very pleased with the response from the seller. Will order again.

Date of experience: March 19, 2021
Virginia
1 review
0 helpful votes
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Perfect and Timely
April 5, 2021

Just as described on the website. I love them; perfect and timely

Date of experience: March 19, 2021
Maryland
1 review
0 helpful votes
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Love it
March 19, 2021

I can't wait to show it off on my vacation. The bag is the perfect size for travel.

Date of experience: March 19, 2021
Texas
1 review
0 helpful votes
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Quick and easy
March 19, 2021

I received the product quickly and in the shape I thought. Great deal!

Date of experience: March 19, 2021
Texas
1 review
0 helpful votes
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The seller cancelled
April 18, 2021

The seller cancelled my order and never responded to my emails.

Date of experience: March 19, 2021
dev o. — Tradesy Rep
over a year old

Hi Cherri,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

Tradesy encourages sellers to communicate directly with their buyers and I am sorry this has not been the case for you with this order.

Our team takes cancellations seriously and sellers are held accountable for each cancellation. Please know that any seller found canceling multiple sales will be removed from Tradesy.

If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Refund denied
April 18, 2021

I had ordered a purse. I received it and it was not the color depicted in photo. I also smelled like moth balls. I initiated the process of return but neglected to include pictures within the return time. My refund was denied.

Date of experience: March 19, 2021
dev o. — Tradesy Rep
over a year old

Hi Kathy,

Thank you for providing this feedback!

Let me first take a moment to apologize for this experience you've had with our returns process. Regarding returns, I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. If you have any suggestions on how we can improve this process, please do not hesitate to let me know here and I can definitely share them with our returns manager. We're always looking for ways to streamline and improve our processes.

In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.

New York
2 reviews
0 helpful votes
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Always goes smoothly!
March 19, 2021

Always a pleasant shopping experience without the hassle of the mall... great values too for top notch items I would normally be unable to purchase due to high prices in the stores.

Date of experience: March 19, 2021
New York
1 review
0 helpful votes
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Great website
March 19, 2021

Great website to find amazing deals- easy to contact sellers and the guarantee of your item being authentic

Date of experience: March 19, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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