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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great communication and fast shipping. Will buy again from Dacia.
The bag was as described and I'm very pleased with my purchase.
Great. Easy and fast. Will now always refer back to Tradesy website to shop.
Item was shipped almost immediately and arrived in great shape one day earl.
When I received the Spanx leggings they were not washed and I was very surprised as she had not worn any underwear when she wore them and it showed. Very gross
As far as the Christian Louboutin's It was complicated as for days she said I had not purchased them. Only to hear back from her that it was me that made the purchase. This delayed my delivery
Shoes arrived DAYS earlier than expected! Shoes are in perfect condition and fit like a glove! I could not find these shoes on retail websites that typically would and was anxious about ordering through a website I was not familiar with. Must say it was worth the gamble! Extremely pleased with how the shoes look and feel; no scuffs & all the original stickers are still attached. Thank you so much for helping me find my favorite shoes for the summer!
Fast shipping, great item and great experience! I'll be back again.
I love my bag and it's in perfect condition. I will definitely recommend friends.
I ordered a Tory Burch Farida Fleming Bag from this seller and was careful to read the complete description before purchasing. I was promised a prompt shipping, tags on the bag, brand new condition and a dust bag included. This seller followed through with everything stated. I got my bag super fast, tags were still on, in great condition, and got the duster bag with it. Very very very happy with this purchase!
No issues at all. The Seller thanked me before shipping the item. I received my item in a beautiful box and ribbon. Fits perfectly. I'm so pleased.
This was my first time buying from Tradesy and the experience was great! I received the watch quickly and it was beautiful, as described. Will certainly use Tradesy again.
I ordered a pair of $200 shoes, they said they were delivered and I never received them. I was told to wait 3 days which I think is ridiculous. I didn't receive them and now I have to wait 3 more days to have some sort of resolution? I'm out $200 dollars now with NOTHING in hand. I want my money back and I will never work with this company again, I ordered some shirts last year and some shady crap happened then too and I had to reorder them and finally got them a month later. I regret giving this company a second chance.
They arrived and the shoes are just as pictured and brand new.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Kathryn,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. We're also sorry to hear about the delay with your recent Chloe Sandals order.
After review, I see that the outcome from the claim that we filed for you may have taken a bit longer than expected. In situations where the item was delivered but never received, we try our best to estimate a timeframe though we are at the mercy of the USPS team. Regardless, we're terribly sorry that this took as long as it did.
I see that we were able to provide you with an update since this feedback was left, which is great! If you have any pressing questions or concerns, do not hesitate to contact us at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!