Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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No issues with placing the order. The ordering process was easy. The billing process was easy. They communicated with me when the product was delivered.
My purchase came in excellent condition and the seller was so responsive and wonderful.
Great experience and received my purchase quickly and in great condition.
I emailed to cancel item the later in the day. Never heard from seller until a day in a half later. I expressed I would like to cancel but buy that time they had shipped it. Never got email that they were getting ready to ship. Never got email that it had shipped. Had to contact Tradesy to find out what the status was. I was out of town when I package came it came early. I have bought a lot from Tradesy never had this problem. I will never deal with overseas buyer again. Thanks!
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
This particular seller does indeed ship from overseas, only because their inventory is of the highest quality and their prices are excellent. I do apologize that the item had already shipped and they were not able to cancel the order. I have also requested to cancel orders in the past and it is incredibly frustrating when it can't be done.
Again, we're so sorry for the inconvenience this has caused. If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Did not allow me to return item even though they sent the wrong size. Horrible service! I requested an exchange from the seller and from Tradesy. The seller ignored all messages and Tradesy declined to honor my return, even though it was their fault, claiming I didn't send the right pictures in time. Now I am stuck with $400+ shoes that don't fit. This is why it pays to use a department store site or buy shoes in a real high end boutique. It costs the same and the service is so much better!
Hi Mark,
I hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. We also wanted to take this opportunity to extend our sincerest apologies regarding your Chloé Silver Lauren Glitter Ballet Flats order not working out!
I took a look at your order and noticed that you were able to request to return within our 4-day timeframe - however, I do not see that you were able to reply to our photo request email within our 24-hour timeframe, which put us outside of the window to accept your return.
While we understand that you no longer want the item, unfortunately, our options are very limited. That said, we do have an option to re-list your purchase and earn cash for the sale. While our normal commission rate is set at 19.8%, I am happy to offer a lowered commission rate for this sale as a courtesy so you can earn a bit more should you decide to relist.
If at any point you'd like to redeem this offer, please do not hesitate to reach out to our team by giving us a call anytime Monday-Friday from 8AM-1PM PST at 844-988-7233. I'll be sure to have the offer notated on our back end.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
My dad was just looking for this watch, all of a sudden he found this website and I bought it for him!
My experience was pleasant and I enjoyed ordering with this website. I would highly recommens
Great seller! Fast delivery! Bracelet is perfect! Would definitely buy from again!
This was a great experience! I loved what I purchased even more in person, than online. For like a glove & shipping was fast! Thank you!
I received my shoes. The shoes came within the timeline. Thank you to the seller who sold the shoes to me. I really like them.
I received grey floral romper, which does not look like the picture advertised. Actually the romper is blue not grey. The style is totally different then what presented. See the picture attached below. Very misleading advertisement of the item.
The quality of fabric is really poor.
Unfortunately it was a final sale ($40), so I don't qualify for a refund. The romper is worth maybe $10. Well... live and learn. I will never buy from this low quality web site ever again.
Hi Lucyna,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
Regarding your Romper order, we're terribly sorry for the trouble here, especially if the item was not as advertised. While the item is currently listed as final sale, do know that I've gone ahead and issued you a full refund in Tradesy site credit. This amount never expires and will automatically apply towards your next order, should you decide to shop with us again!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I found a dress that I once rented from RTR that I absolutely loved! So happy this dress is mine now! It arrived in good condition and within a few days.
I received this package quick & the bag was very nice.
Out of stock Jimmy Choo Bailey Shoes! Found them on Tradesy. Only problem was USPS delaying them. Thank you.
Bought a brand new LV from the site. The site and the seller were both great to communicate with. Package arrived in pristine condition!
Fast delivery, packaged nicely! Really appreciate speedy service
Love Tradsey good quality and good prices. Very pleased with service.
Thank you so much for the quick shipping and the amazing bag!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I understand this has not been the best experience. You must have been so excited to receive your Jumpsuit and then for it to show up in a different condition than expected is a disappointment.
I am pleased to know that you had no issues with placing an order, thank you for that feedback.
If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!