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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Perfect
May 2, 2021

Brand new, as described, perfect experience. Thank you!

Date of experience: May 2, 2021
Texas
1 review
0 helpful votes
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5 stars
May 2, 2021

Fantastic! Very quick service. Clean wrapping / preparation. Gorgeous bag. Thankyou!

Date of experience: May 2, 2021
North Carolina
1 review
0 helpful votes
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My Red Backpack
May 2, 2021
Updated review

It was easy. The person who sold it to me got it right out, beautifully packaged and it arrived early!

Date of experience: May 2, 2021

It was easy
April 25, 2021
Previous review

It was easy

Date of experience: April 25, 2021
New Jersey
1 review
0 helpful votes
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I wear a size 7 shoe. But this seven she was so small it looks like a 6 1/2. And the final sale no return policy sucks. Not looking forward to doing business with you guys in the future.

Date of experience: May 2, 2021
dev o. — Tradesy Rep
over a year old

Hi Denise,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery -even for final sale items.

In the future, I would recommend reaching out to us to request a return as a misrepresentation. Our phone lines are open Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further.

We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Maryland
1 review
0 helpful votes
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Great shopping
May 2, 2021
Updated review

Ok... except it took a minute to accept promo code

Date of experience: May 2, 2021

Ok...
April 27, 2021
Previous review

Ok... except it took a minute to accept promo code

Date of experience: April 26, 2021
Pennsylvania
1 review
0 helpful votes
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So Hype
May 2, 2021

It's was perfect, thank you. I plan to shop her more often

Date of experience: May 2, 2021
Florida
2 reviews
0 helpful votes
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Absolutely love it
May 2, 2021

The shirt was just as described and it's perfect. I was pleasantly surprised. Thank you

Date of experience: May 2, 2021
Washington
1 review
0 helpful votes
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Louis Vuitton Hampstead
May 2, 2021

Thank you so much! The purse is beautiful and just as described! Very happy! Thank you!

Date of experience: May 1, 2021
Texas
2 reviews
0 helpful votes
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No Birthday Gift
May 2, 2021

Bought several items In good condition

1 item I selected was canceled by seller, think they wanted to increase price. Was disappointed I did not receive. Was a gift for daughter and now I have to find something else that want arrive on time but not from Tradesy

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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Christian Louboutin woven tote
May 2, 2021

Absolutely perfect for vacation! Amazing size and great price!

Date of experience: May 1, 2021
Washington
1 review
0 helpful votes
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GG wallet
May 2, 2021

Amazing, one of the most beautiful things I have ever purchased in my life.

Date of experience: May 1, 2021
Maryland
1 review
0 helpful votes
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Gucci bag
May 1, 2021

Everything was great! The bag is perfect and the seller even sent the shopping bag it came with! Very happy with my purchase

Date of experience: May 1, 2021
Connecticut
1 review
0 helpful votes
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Delayed package!
May 31, 2021

It took forever. Just arrived today at 5:51 pm ET. For a moment I thought it was coming from overseas.

Date of experience: May 1, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have.
On behalf of Tradesy and FedEx, I sincerely apologize for the inconvenience this has caused you.

In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New York
1 review
0 helpful votes
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Great experience!
May 1, 2021

The seller followed up promptly, and I received the package the next day, along with a lovely note!

Date of experience: May 1, 2021
Washington
1 review
0 helpful votes
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Cute Top.
May 1, 2021

I love this top. It was advertised as new with tags and it defintely was. The fit was perfect and the style was so cute.

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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Nice
May 1, 2021

I got my order quickly and easily! Loved it a lot, will use again

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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Great communication
May 1, 2021

Communication throughout the process made the experience feel easy.

Date of experience: May 1, 2021
New Jersey
1 review
0 helpful votes
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Would shop with trades again
May 1, 2021

Item was as described... and arrived ahead of schedule.

Date of experience: May 1, 2021
Washington
1 review
0 helpful votes
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Just as promised
May 1, 2021

I ordered a wristlet for my wife and it was exactly why she was looking for. I always got updates on tracking and felt safe with authenticity.

I will be a future customer going forward!

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Louis bag
May 1, 2021

Great service! Fast delivery and the item was just as described! I'll definitely use Tradesy again!

Date of experience: May 1, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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