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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Thank you for the Easy and fast transactions. Will buy again next time. Thank you
I received an excellent deal on these Marc Jacobs sneakers. They arrived just as described, basically brand new (no signs of any use). Shipping was fast and my shoes arrived in their original box in a secured shipping box. Thank you for a wonderful shopping experience!
I love the purse. It was in excellent condition as stated in the description. I also liked that I purchased the purse on a Saturday and it was shipped the following Monday. Well worth the money!
I purchased a Johnny Was duster. It came very quickly in perfect condition. I love it. The seller wrapped it up so beautifully that I thought it was a birthday present. Thank you for going the extra mile to make this purchase so special. I greatly appreciate it.
The buying part went smoothly. You had a wonderful dress (just my style) the first place I looked. The buying part went smoothly, what else could I hope for? Wonderful dress! Easy to pick out, my style, my size, GREAT. Everything went smoothly. Arrived promptly, & well wrapped. Thanks.
The buying part went smoothlyLookedYou had a wonderful dress (just my style) the first place I looked. The buying part went smoothly, what else could I hope for?
So fun and easy. Great site with fabulous products. I would recommend to everyone!
It was a easy transaction ya that's all I have to say
I love the convenience that Tradesy shipping and returning is
I love the convenience that Tradesy shipping and returning is
Beautiful packaging, hand written note from the seller and supporting small businesses!
Purse was in excellent condition
The purse arrived quickly and exactly as described! Great communication throughout the purchase. I will definitely shop here again!
Everything was perfect. Exceeded my expectation! Purse didn't have a scratch on it or looked used at all.
The service is fine but the description of the item is wrong.
Not happy ordered on April 15th listing indicated delivery expected April 21-22nd arrived May7th! After I called tradsey twice to inquire and told it was with tradsey needing to get shipped out! I originally got this bag for an important event and was never able to enjoy it for its main purpose
Hi Tracee,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies.
I can see that you had purchased from one of our close Partner-sellers! Our Partner-sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner-sellers special perks, including shipping from abroad - I do apologize if you were not aware of their location when you purchased.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Wonderful lm glad I pick the site to find the bag I wanted.
Wonderful lm glad I pick the site to find the bag I wanted.
Seller was communicative and amazing! Will definitely purchase from this seller again!
Came in fast. The package wasn't enough padded, I'm going to examine the purse closely if everything is ok.
I ordered the shoes to wear to wedding, that didn't happen because it took a month to receive my order. I finally got the shoes and they are very nice.
Hi Aliya,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
Where we have seen these tracking delays become more common due to the current crisis, it is still not the experience we want our buyers to experience. On behalf of Tradesy and the USPS, I sincerely apologize for the inconvenience this has caused you especially since these were for a wedding!
In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Meseret,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you have already requested a return.
You should have received an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
If you need assistance please do not hesitate to reach out to us! Our phone lines are open Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We want to do anything we can to make each experience worthy of your best possible rating!