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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Chanel sunglasses
May 8, 2021

Thank you for the Easy and fast transactions. Will buy again next time. Thank you

Date of experience: May 8, 2021
Wyoming
1 review
0 helpful votes
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Love my Gucci wristlet!
May 8, 2021

Quick delivery, perfect product, great shopping experience!

Date of experience: May 8, 2021
Tennessee
1 review
0 helpful votes
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Fabulous Shopping Experience
May 8, 2021

I received an excellent deal on these Marc Jacobs sneakers. They arrived just as described, basically brand new (no signs of any use). Shipping was fast and my shoes arrived in their original box in a secured shipping box. Thank you for a wonderful shopping experience!

Date of experience: May 8, 2021
Virginia
1 review
0 helpful votes
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Great Experience
May 8, 2021

I love the purse. It was in excellent condition as stated in the description. I also liked that I purchased the purse on a Saturday and it was shipped the following Monday. Well worth the money!

Date of experience: May 8, 2021
Indiana
1 review
0 helpful votes
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Great Experience
May 8, 2021

I purchased a Johnny Was duster. It came very quickly in perfect condition. I love it. The seller wrapped it up so beautifully that I thought it was a birthday present. Thank you for going the extra mile to make this purchase so special. I greatly appreciate it.

Date of experience: May 8, 2021
Illinois
3 reviews
0 helpful votes
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Very pleased!
May 8, 2021
Updated review

The buying part went smoothly. You had a wonderful dress (just my style) the first place I looked. The buying part went smoothly, what else could I hope for? Wonderful dress! Easy to pick out, my style, my size, GREAT. Everything went smoothly. Arrived promptly, & well wrapped. Thanks.

Date of experience: May 8, 2021

The buying part went smoothlyLookedYou had a wonderful...
May 3, 2021
Previous review

The buying part went smoothlyLookedYou had a wonderful dress (just my style) the first place I looked. The buying part went smoothly, what else could I hope for?

Date of experience: May 2, 2021
Michigan
2 reviews
0 helpful votes
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Fabulous finds
May 8, 2021
Updated review

So fun and easy. Great site with fabulous products. I would recommend to everyone!

Date of experience: May 8, 2021

So fun and easy
May 1, 2021
Previous review

So fun and easy

Date of experience: May 1, 2021
Indiana
1 review
0 helpful votes
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Review
May 8, 2021

Debbie is great and fast shipping. Item looked as it was described. Great quality

Date of experience: May 8, 2021
Washington
2 reviews
0 helpful votes
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It was good
May 8, 2021

It was a easy transaction ya that's all I have to say

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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I love the convenience that Tradesy shipping and returning is

Date of experience: May 7, 2021

I love the convenience that Tradesy shipping and returning...
May 1, 2021
Previous review

I love the convenience that Tradesy shipping and returning is

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Excellent bag
May 7, 2021

Beautiful packaging, hand written note from the seller and supporting small businesses!
Purse was in excellent condition

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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Reliable place to shop!
May 7, 2021

The purse arrived quickly and exactly as described! Great communication throughout the purchase. I will definitely shop here again!

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Perfect.
May 7, 2021

Everything was perfect. Exceeded my expectation! Purse didn't have a scratch on it or looked used at all.

Date of experience: May 7, 2021
Virginia
1 review
0 helpful votes
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The service is fine but the description of the item is wrong.

Date of experience: May 7, 2021
dev o. — Tradesy Rep
over a year old

Hi Meseret,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you have already requested a return.

You should have received an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.

If you need assistance please do not hesitate to reach out to us! Our phone lines are open Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further.

In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Poor experience
June 6, 2021

Not happy ordered on April 15th listing indicated delivery expected April 21-22nd arrived May7th! After I called tradsey twice to inquire and told it was with tradsey needing to get shipped out! I originally got this bag for an important event and was never able to enjoy it for its main purpose

Date of experience: May 7, 2021
dev o. — Tradesy Rep
over a year old

Hi Tracee,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies.

I can see that you had purchased from one of our close Partner-sellers! Our Partner-sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner-sellers special perks, including shipping from abroad - I do apologize if you were not aware of their location when you purchased.

We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Illinois
1 review
0 helpful votes
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More more
May 7, 2021
Updated review

Wonderful lm glad I pick the site to find the bag I wanted.

Date of experience: May 7, 2021

Wonderful lm glad I pick the site to find the bag I...
May 5, 2021
Previous review

Wonderful lm glad I pick the site to find the bag I wanted.

Date of experience: May 4, 2021
California
1 review
0 helpful votes
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Love it!
May 7, 2021

Seller was communicative and amazing! Will definitely purchase from this seller again!

Date of experience: May 7, 2021
Ohio
1 review
0 helpful votes
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Very good.
May 7, 2021

Came in fast. The package wasn't enough padded, I'm going to examine the purse closely if everything is ok.

Date of experience: May 7, 2021
Massachusetts
1 review
0 helpful votes
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Fast
May 7, 2021

Got my heels within a week and even though they are a little too big I can fix that will some filler. LOVE THEM!

Date of experience: May 7, 2021
Maryland
1 review
0 helpful votes
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VERY LONG WAIT!
June 6, 2021
Updated review

I ordered the shoes to wear to wedding, that didn't happen because it took a month to receive my order. I finally got the shoes and they are very nice.

Date of experience: May 7, 2021
dev o. — Tradesy Rep
over a year old

Hi Aliya,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

Where we have seen these tracking delays become more common due to the current crisis, it is still not the experience we want our buyers to experience. On behalf of Tradesy and the USPS, I sincerely apologize for the inconvenience this has caused you especially since these were for a wedding!

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.

We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!


So far, so good!
February 23, 2021
Previous review

So far, so good!

Date of experience: February 23, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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