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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Excellent experience!
May 24, 2021

Fast, beautifully packaged - clean and exactly as described. Love it! Thank you!

Date of experience: May 24, 2021
Massachusetts
1 review
0 helpful votes
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Beautiful Gucci bag
May 24, 2021

I bought a new Gucci bag so very happy with my purchase. Looks practically new.

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
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Fendi Sunglasses
May 24, 2021
Updated review

Always excellent! I ordered my sunglasses on May 22nd and received the item on May 24th. The service and quality is excellent. I have sold and purchased many products on Tradesy and the company and the quality is top notch!

Date of experience: May 24, 2021

Always excellent!
May 22, 2021
Previous review

Always excellent!

Date of experience: May 22, 2021
Kansas
3 reviews
0 helpful votes
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Fabulous experience as always
May 24, 2021

Gorgeous never worn shoes, shipped quickly. Love it!

Date of experience: May 24, 2021
North Carolina
2 reviews
0 helpful votes
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Beautiful buy
May 24, 2021

Seller had good communication and received item as described

Date of experience: May 24, 2021
Georgia
1 review
0 helpful votes
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Great
May 24, 2021

Thank you for letting me have it in such a good price. Dress is beautiful! I am looking forward to wear it.

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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Love my bag!
May 24, 2021

I found the Perfect bag at a great price and fast shipping!

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
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Always nice.
May 24, 2021

It's not my first time with Tradesy, they are always nice.

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
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Perfect
May 24, 2021

Shipped the same day I placed my order! Received it the next business day!

Date of experience: May 24, 2021
New York
1 review
0 helpful votes
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I My Chanel earrings
May 24, 2021

Brand new. The Box was in immaculate condition.
I can't wait to wear them on my Trip to Turks & Caicos.

Date of experience: May 24, 2021
Massachusetts
1 review
0 helpful votes
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Tiffany compact
May 24, 2021

I was hesitant to buy this as a gift for my daughter on her wedding day due to no returns but I was very happy with it. It is indeed in mint condition and looks exactly as shown in pictures. I will have it engraved. It looks brand new!

Date of experience: May 24, 2021
New Jersey
1 review
0 helpful votes
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Beautiful top
May 24, 2021

Beautiful, just as described. Perfect, new condition with tags attached. Thank you!

Date of experience: May 24, 2021
Texas
1 review
0 helpful votes
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That was exactly like she said it would be I'm very happy with it and her description of it my experience was good

Date of experience: May 23, 2021
Tennessee
1 review
0 helpful votes
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Beautiful!
May 23, 2021

This bag is absolutely beautiful! Excellent condition. It looks almost like new. I looked for this bag for years at a fair price. Thanks Tradesy!

Date of experience: May 23, 2021
California
1 review
0 helpful votes
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Love My Gucci Bag.
May 23, 2021

So happy with my bag, I bought a Gucci Dionysus mini bag and bought it at a very great price. I got lucky.! Fast shipping, came in 2 days.

Date of experience: May 23, 2021
Texas
1 review
0 helpful votes
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The purse has a broken zipper and some white residue in the bag that was never disclosed and when I tried to return it they send it right back to me to not order from this company try one of the other several I've used others in that great experience these guys are crooks

Date of experience: May 23, 2021
dev o. — Tradesy Rep
over a year old

Hi Lisa,

I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.

We wanted to take this opportunity to apologize for the confusion regarding our return policy, as well as the trouble with your recent order! To further clarify, we do allow our buyers to request a return for any reason (including misrepresentation claims) within 4-days of delivery.

While we normally issue refunds in Tradesy site credit for fit/style issues, do know that if you feel that your order was misrepresented, our team will investigate further. I am happy to see you are currently working with our Authenticity/Returns team to resolve this issue.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Florida
1 review
0 helpful votes
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Very happy
May 23, 2021

Great shoes. Easy purchase. Fast shipping. Very satisfied.

Date of experience: May 23, 2021
Utah
1 review
0 helpful votes
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Dress
June 22, 2021

Ordering from Tradesy was easy--no problem there. Once receiving the dress and discovering it was too small, I was a little nervous about returning it within the 4 day allowance, as I was out of town the day it arrived. But found that you only have to indicate that you are returning it within the four days, so that was not a problem. However, I was asked to send many detailed photos of the dress because of the "pandemic'" and am still not clear as to what the pandemic has to do with anything. Also, I wasn't clear as to whether the photos are supposed to be of me WEARING the dress, to show that it doesn't fit, or of just the item itself.

Date of experience: May 23, 2021
dev o. — Tradesy Rep
over a year old

Hi Sharon,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We ask all of our buyers who are returning items to provide images regardless of the return reason. This is important because we need to establish the condition of the item prior to returning it. That way, if it is damaged during shipment or if the seller claims it has additional wear, we’ll know it happened during transit instead of while in your possession.

Additionally, all returns are processed through our headquarters before being sent back to the seller. Providing these images helps us avoid many people handling the packages. We only need images of the item you do not need to provide photos of you wearing the item to show it does not fit - so sorry for the confusion!

I hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Washington
2 reviews
0 helpful votes
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Great service!
May 22, 2021

I received my order quicker than I expected and it was as pictured on the site. Will shop here in the future.

Date of experience: May 22, 2021
Texas
1 review
0 helpful votes
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Easy transaction
May 22, 2021

Seller was very communicative and efficient. Received item as described and very fast shipping. Thank you!

Date of experience: May 22, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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