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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Found my choices easily and since I had questions the chat help was great. Looking for a bag and found the perfect one using a credit from a dress
Easy and wonderful shopping experience!
I was reminded via email that I had an $1,800 site credit that I completely forgot about! I used my credit to purchase a Chopard watch. The watch arrived 2 days later exactly as described by Phigora Luxury Watches in Great Neck, NY. I could not be more pleased with buying experience from start to finish! Thank you!
Very easy, delivered as promised. Excellent condition.
Perfect! The watch is beautiful, everything I had wanted in a watch!
I was so happy to find my first limited edition gucci bag! Seller was quick to ship and great price, description of product and easy shopping!
I have a pair of these MM peep toe booties. They must be over 10 years old. Their looking rough now so I hunted. Found these. Size 39, New, Great price, great seller, I'm thrilled.
Thank you so much
Jennifer
I fell in love with a wedding dress I couldn't afford at the bridal shop; however, someone was selling the exact one privately and now I have the wedding dress of my dreams! I was hesitant to make such a large purchase online but the seller sent me the pictures I requested before hand and sent the dress promptly. I couldn't have been happier!
This is overkill this is asking too much holy crap I just want to buy my product and be done with the transaction
My 2nd purchase on Tradesy and just as good as the first. Items in better condition than described. One happy customer!
Delivery was on time.
I was not very pleased with the bracelet, it is very short. I have a very tiny wrist and the bracelet fits too tight. The length is probably 6 inches, so the charm doesnt hang low. I bought the bracelet for myself however I will have to give it to my granddaughter. Seller needs to be more specific in description of item for sale. If I had known upfront the size I would not have made this purchase.
The item came in excellent condition, well packaged and shipped fast. I appreciate the included extra velvet pouch provided with the ring that was purchased. Thank you!
Received the top quickly. Experience was really great.
Quick and efficient use to purchase some beautiful shoes!
Item just as described and delivery was super quick!
This was my first time shopping on Tradesy and am so happy with my experience. The dress fits perfectly and shipping was so fast!
Fine Purchase all came in good condition, just one day late from stated delivery day. But all the transaction went pretty smooth overall.
Thank you
Absolutely flawless purchase experience. Item arrived as described.
Only problem, I got no responce from seller when I asked A chanel box and dust although the dust bag did come with the order.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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