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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great service from start to finish! My seller was top notch and I will do business with her soon!
Accurate description. Great communication from seller. Thank u!
Within an hour of receiving a purchased item, I started the return process including sending the required pictures to the email provided by Tradesy. No return label had been received after several days, so I got in touch with customer service. They said they couldn't find the pictures I sent, so I re-sent them. They confirmed receipt of the pictures and said I would receive a return label. Today is the deadline for returning the item, and I have still not received the return label.
Received my order very fast, On time, with no issues!
Great experience so far and the product was just as expected. Unfortunately I am returning the item because I changed my mind but will definitely be buying another bag or 2 once my credit is issued.
Item was as described and she even included a few goodies!
Slow to get shipped out. It was advertised delivery by June 27-29th. I ordered Wednesday the 23rd. It arrived yday 7/-. I specifically asked if there was any way for it to get shipped ASAP as it was my wife's birthday 6/29. Thurs/Fri went by and vendor still hadn't shipped out the purchase.
I was worried because the address had a different city, but I received my package without any problems!
The promptly received my order. It was just what I'd been searching for. The seller included a small gift, which was an added touch. This was my first time using Tradesy and am very happy with it. Thank you!
I love my wallet. Thank you Tradesy and Rebag for always selling beautiful bags at a discounted price.
I enjoy this pair of pretty Tory Burch earring, thank you!
Everything went smoothly, quickly, with no problems.
It was a very pleasant experience. I will recommend to friends and family.
The shorts smelled like they had mildew on them. The size is fairly large for a 25, but they did end up fitting around my waist, the hips of the pants were larger than preferable.
The product is as listed. The shipment is fast. I like the purchase experience.
Delivery was fast and accurate, love my item and the seller communicated well. Thank you again
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Virginia,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. While this is currently our policy, I will be sure to share your feedback with our Returns Team here. We're always looking for ways to improve, and this feedback you provided will help us in every way.
I am happy to see our Returns team was able to provide you with the prepaid shipping label. It is also available for you to print out by heading to your purchase page on your account: https://www.tradesy.com/your-purchases?page.
Again I am so sorry you had this experience, if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!