TradesyReviews 9,836

Hi Donna,

We recently reviewed your feedback and wanted to follow up with you!

We are so incredibly sorry to hear that your purchase came damaged, we know just how frustrating this can be. At this time we have sent a viable resolution to your personal email address. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.

Hi Edwina,

We recently reviewed your feedback and wanted to follow up with you!

Firstly we are so happy to hear that you love your new bag! That being said, we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. We know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.

Per Tradesy shipping policy, sellers have 10 days to ship out their item, however, we have found that they are just as eager to ship the item as you are to receive it, so they are usually very efficient! Next time, If you’d like, we can reach out to the seller to see if perhaps they may have just missed the confirmation email, or maybe it was another issue keeping them away. We can also always give you further insight as to the current status is of your purchase via phone call or email. Regardless, please let us know as we are happy to help. You can contact us with these requests or others at (844) 988-7233, our phone lines are open from 7 am-3 pm PST. One of our Member Care representatives will be more than happy to assist you.

If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us your feedback is everything, we’d love to hear from you.

Hi Kristin,

We recently reviewed your feedback and wanted to follow up with you!

Firstly we are so terribly sorry about the lack of communication from your seller, and we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. We know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.

We are happy to hear you reached out to us for support as that is what our Member Care Team is for! Please know we will continue to be a support system for you in your shopping endeavors and you are always more than welcome to call us, Mon-Fri between 7am -3pm PST.

If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. We want to be worthy of your best possible rating!

To us your feedback is everything, we’d love to hear from you.

Hi Anthony,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if they have authenticity concerns, they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating