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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Purse
October 5, 2021

Great communication and quick & honest shipping. I did think bag was smaller because of pictures but overall satisfied with the experience.

Date of experience: October 5, 2021
Michigan
1 review
0 helpful votes
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Not what it was described as
October 5, 2021

Product was not new with tags will send back and will be careful in the future.

Date of experience: October 5, 2021
California
1 review
0 helpful votes
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Love it!
October 5, 2021

I love my wrap! I look forward to wearing it. The quality is great.

Date of experience: October 4, 2021
New York
1 review
0 helpful votes
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I love them
October 5, 2021

For been las pair, very good condition & definitely i would love to order more stuff

Date of experience: October 4, 2021
South Carolina
1 review
0 helpful votes
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Awesome experience!
October 5, 2021

The items are just like the pictures and got them on time!

Date of experience: October 4, 2021
Indiana
2 reviews
0 helpful votes
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Dress hunt
October 4, 2021

Found one dress but didn't fit right-returned no problem and found the next one that worked!

Date of experience: October 4, 2021
Texas
1 review
0 helpful votes
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It okay
November 3, 2021

Going to put them in the shoe repair and get a tab on the shoe the hill ran down

Date of experience: October 4, 2021
dev o. — Tradesy Rep
over a year old

Hi Denise,

It’s Christy from Tradesy, I really hope you’re staying healthy and well.

I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

Our phone lines are open Monday-Friday from 8AM-1PM PST at 844-988-7233. Alternatively, you can email us at [email protected] and any of our friendly specialists would be happy to assist further.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.

Illinois
1 review
0 helpful votes
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Great!
October 4, 2021

Item exactly as described, brand new with tags. Customer Service also top notch.

Date of experience: October 4, 2021
Illinois
1 review
0 helpful votes
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Happy
October 4, 2021

It was great, they said it would be Monday and it was. Yeah!

Date of experience: October 4, 2021
Delaware
1 review
0 helpful votes
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Montblanc pen
October 4, 2021

My order was sent promptly and wrapped well. It looks beautiful and my husband will love it when he opens it for Christmas!

Date of experience: October 4, 2021
California
1 review
0 helpful votes
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LV
October 4, 2021

My purse was reasonably priced and in pretty
Good condition

Date of experience: October 4, 2021
Michigan
2 reviews
0 helpful votes
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Item
October 4, 2021

Great experience. In better shape than the pictures showed. Very happy

Date of experience: October 4, 2021
New York
1 review
0 helpful votes
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Very satisfied with my purchase
October 4, 2021

The jacket looks exactly how it was supposed to look, I love the packaging and I received it in a timely manner

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Fake $#*!
November 3, 2021

See my email to tradesy support no tags were attached got wrong color plain jewelry bag not marked with designers name. The earrings look and feel cheap. I have other Kate Spade earrings. They are heavy and well made. These are cheap and flimsy. They are knockoffs.

Date of experience: October 4, 2021
dev o. — Tradesy Rep
over a year old

Hi Cathy,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear about your authenticity concerns regarding your recent earring orders! Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.

We can see that another Member Care Specialist has already opened up a manual return on all 6 orders. If you have any issues locating the free return labels please let us know! You can also call us anytime, Monday-Friday from 7AM-3PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Maryland
1 review
0 helpful votes
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Trustworthy and Quick service
October 4, 2021

I ordered a bag late Saturday night and received the bag Monday afternoon. Real Gucci for a great price!

Date of experience: October 4, 2021
Virginia
1 review
0 helpful votes
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Perfect
October 4, 2021

Good packaging, good product. Came quickly. Very satisfied!

Date of experience: October 4, 2021
California
1 review
0 helpful votes
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Fast, and just as ordered.
October 4, 2021

This is my first purchase and it went very well, I am happy.

Date of experience: October 4, 2021
Tennessee
1 review
0 helpful votes
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Great
October 4, 2021

Worked great, nice item at a used price hard to beat that!

Date of experience: October 4, 2021
Delaware
1 review
0 helpful votes
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Telfar Purchase
October 4, 2021

The bag was just what I imagined. The seller was informative and responsive. This was an easy and smooth transaction and I was happy to find this back because no one has them and seller did not over charge.

Date of experience: October 4, 2021
Georgia
1 review
0 helpful votes
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Excellent
October 4, 2021

Found what I was looking for love this and cannot wait to transfer my purse and use my new purse! Thanks

Date of experience: October 3, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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