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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I reached out to the seller to request the item be sent via overnight mail for an additional fee and my request was made. Product was new as described and I love it!
Satisfied! The jacket fits very well and general quality is very good
Excellent customer service with touch notch vendors!
Very easy process with the merchant. However, I signed up for text messages for an "extra" $100 to receive advertising messages. But they wouldn't let me use that with the weekend 10% off. Was not explained when it the box popped up for the request to sign up for text. Otherwise I wouldn't have done it. Disappointed with Tradesy deception.
Great - it went well, no problem. Did a google search for the shirt I was looking for and saw this site pop up. I went ahead and bought from Tradesy for the first time, and everything went extremely smoothly. I am totally satisfied with my experience and will buy from here again.
Exactly what was described. Easy transaction with this seller. Completely happy with the purchase!
Was looking for a bag for my wife for our anniversary - recommended by a friend - great experience - the price was great and the item was shipped on-time.
I like it but its not as white as I expected. The grading G-H don't correspond with the color and there's no certificate of authenticity as indicated. I need that. Please send it to me.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance please do not hesitate to reach out to us! We can always assist you with a return or reaching out to the seller for additional authenticity information. You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Scored a timeless bag with a great promotion. Happy customer.
Great service from this resale site. Good customer follow-up, great quality ‘As new' product. Some sellers provide very quick delivery.
Beautiful bag and superb customer service from my seller!
These are clear Louboutin fakes. If these passes an authentication process, I can't see how.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about your authenticity concerns regarding your order. Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas. I am happy to see you are working with our Returns team and filed a misrepresentation claim for this item.
Authenticity returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need in the meantime, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Seller was quick to respond when I needed guidance about sizing. She provided helpful information and then shipped it the next day! With a beautiful note too. Shipped fast. Dress was in like new condition. Really lovely experience
I wanted to love this bag. However, when I received the bag it had several water stains on the handle, the inside had what looked like pet hair all in the bottom, the inside liner also had make up stains and ink stains and the bag reeked of cigarette smoke. I feel that Tradesy should actually inspect the bags themselves before putting them online.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
While it isn't currently our policy to receive the item first before shipping to the buyer, we will be sure to share this feedback with our team! We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
The description of the Chanel hobo bag was misrepresented because it failed to describe the handle, which was not made of leather but a black hard plastic material. It looks awkward, feels uncomfortable and when you put it on your shoulder it squeaks.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!