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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Great Experience
October 25, 2021

I love my bag! Thanks so much! Love the packaging. Everything was as stated on the site!

Date of experience: October 25, 2021
California
1 review
0 helpful votes
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Great experience
October 25, 2021

Seller was very responsive in answering my questions and the item was great.

Date of experience: October 25, 2021
Florida
1 review
0 helpful votes
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Awesome experience for over 3 years
October 25, 2021

I made my first Tradesy purchase 3 years ago. Everything has always gone as planned@

Date of experience: October 25, 2021
Arkansas
1 review
0 helpful votes
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First purchase from Tradesy
October 25, 2021

My order went smoothly. I spent around 1500 and found the same bag online for two hundred dollars less. But I had already ordered it. My complaint was that there is something missing from the clasp on the bag. Not sure what part but there is no clasp to keep the straps hooked. And the shipping took absolutely forever. I feel at that price point the bag should be at min 2 day.

Date of experience: October 25, 2021
Louisiana
1 review
0 helpful votes
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Love it!
October 25, 2021

I received my package and was a little disappointed as it had an overwhelming odor of cigarette smoke. And the strap was much more worn than expected. Otherwise super happy and shipping was really fast.

Date of experience: October 25, 2021
Maryland
1 review
0 helpful votes
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Item as described
October 25, 2021

Item as described and fast shipping. Pleased with purchase.

Date of experience: October 25, 2021
Massachusetts
1 review
0 helpful votes
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Perfect
October 25, 2021

Everything was as described and the seller was very helpful with questions.

Date of experience: October 25, 2021
New Jersey
1 review
0 helpful votes
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Excellent condition
October 25, 2021

My item was better than expected. The price was fair. The only issue being that it shipped from a US address inside of Canada, so it had to clear customs before being sent to me, which caused longer than expected shipping time frame.

Date of experience: October 25, 2021
South Carolina
1 review
0 helpful votes
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Louis Vuitton necklace
October 25, 2021

Love the necklace! It came with the bag and box, all look brand new.

Date of experience: October 25, 2021
Michigan
1 review
0 helpful votes
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Beautiful!
October 25, 2021

Ordering was easy. Product is exactly as described.

Date of experience: October 25, 2021
South Carolina
1 review
0 helpful votes
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Tiff
October 25, 2021

My order was quick and I received it along with a lovely note from the seller. My necklace is gorgeous!

Date of experience: October 25, 2021
Texas
1 review
0 helpful votes
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Frye boots
November 24, 2021

The boots are a B width. I needed a D width and thought that was what I was ordering. These boots are of no use to me. I am incredibly disappointed.

Date of experience: October 25, 2021
dev o. Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.

Additionally, we encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.

If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Start Return” button on the item you would like to return, then select your return reason and submit the return request.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Mexico
1 review
0 helpful votes
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Excellent experience
October 25, 2021

Excellent experience, great seller and easy to communicate with any questions

Date of experience: October 25, 2021
North Carolina
1 review
0 helpful votes
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Felt hatter
October 25, 2021

Instant (almost) gratification for an impulse purchase!

Date of experience: October 25, 2021
Colorado
1 review
0 helpful votes
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Great!
October 25, 2021

Love my coat- shipped quickly and exactly as described!

Date of experience: October 25, 2021
Georgia
1 review
0 helpful votes
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My first order with this company
October 25, 2021

Easy to order and came in a timely manner - keep up the good work.

Date of experience: October 25, 2021
New York
1 review
0 helpful votes
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Bag received
October 25, 2021

I'm pleased with the bag that I ordered and received.

Date of experience: October 25, 2021
California
2 reviews
0 helpful votes
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Excellent experience all around
October 25, 2021

First time order and experience is good so far. Hope that the shipping is done in a timely manner.

Update: Received item as advised by tradesy and the seller. Excellent experience all around. Thank you.

Date of experience: October 25, 2021
California
1 review
0 helpful votes
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Gucci purse
October 25, 2021

Great! Quick! The whole process was very quick, Thank you.

Date of experience: October 24, 2021
Georgia
1 review
0 helpful votes
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Great Service
October 25, 2021

Good Service: Accurate representation of product, quick response to questions, timely delivery and product was packaged well.

Date of experience: October 24, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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