Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Product was as described. Arrived in an appropriate amount of time. Thank you.
Item was shipped over a week after purchase. The purse has a musty order on the inside of the bag.
Had seen this bag on other sites for way more. This one was better priced and as described. Came fast and just in time for my trip for thanksgiving.
Much much more than I expected. My handbag is absolutely adorable. I was able to track my bag all the way to delivery which was speedy and accurate. Thank you for a great experience.
Was fast with the response even fast in making sure i had the product in due time
Best online therapy! The items purchased have always looked like what the online pictures depicted.
Very good! Prompt delivery and product is in good shape.
Thank you, I love my new Burberry black top!
Great experience with seller.
Nice! Easy to use. I fund just what i was looking for. Came on Time and as expected. Will use again!:-)
The vendor perfectly described the merchandise and I am very happy with it. Using Tradsey was easy and has great communication/customer service. I will recommend Tradsey to my friends.
Good value with coupon. High amount for f items to choose from.
I ordered a size 36 isabelle marant sweater which is a size small. I was shipped a size 42 which is a large.
Hi Tami,
We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. We know that must have been disappointing. Tradesy is a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. We do proactively sift through our listings to make sure safe, authentic items are being sold on our site. This is far from the experience we want our buyers to have, we sincerely apologize for the inconvenience this has caused you! We see you have requested a return already for this item. For more information on our Misrepresentation Claims and Return Policy please click here, https://www.tradesy.com/returns/.
Should you need any assistance or further explanation as to how this process works/any updates on your return please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps as to how you will be refunded for all the trouble.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Valerie,
We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!
We are so sorry that your purchase was not as expected from the listing! Please know we do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always reach out to us for more insight.
In regards to shipping - we give sellers up to 10 days to ship their items out, however, usually, they are fairly quick to ship as they are just as excited to receive their earnings as you are your purchase! You can always reach out to your seller via your Tradesy direct messages to inquire about your item's shipping status - or we can do it for you! You can find us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!