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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Easy to use website and lots of selections! Love it!
Happy with my purchase. Quick shipping and easy transaction.
Amazing experience. Pricing was great and overall I would recommend this site to anyone who wants luxury handbags
Item is as described and in excellent condition, great communication and Very easy to use, seems simple.
Was skeptical about purchasing a LV bag on line from this site, but I am so glad I did. I got my bag and it is authentic, the seller is simply amazing answering all my questions with an immediate response. Excellent service and products.
Quick shipping and great condition for the price. Would recommend buying from them again.
I placed an order for a LV purse on behalf of my 74 year old father as a Christmas gift for my mother without realizing it was a used product. Once I realized that this was the case I tried everything I could from emailing to calling to try to cancel the order. I was told it had shipped immediately and that it was too late to cancel the order. So, it surprised me to see that the notice you sent for the receipt of the item stated that if I had cancelled to disregard the email ---since, I was not given the option to cancel at all. I was told if I was not satisfied I could return the bag for credit. I have never shopped on Tradesy and only did by accident. I do not want credit or this purse. It seems authentic, but definitely has wear to it, and it is not the gift my father intended to give. I accept that I was naive thinking that this was a great buy on a new bag, and I am so disappointed to be stuck with a $1000 item that I do not want. I am disappointed and upset at myself and at the thought that there are businesses like yours that offer no way out for such an expensive unwanted purchase. I read it all in the fine print once I realized the terrible mistake I made and conducted a deeper dive on the website. I tried to rectify it immediately with no help or support on your end. This seems so dishonest to me. I am devastated at the substantial amount of money that my father has lost over this.
It was the best experience ever they are legit it was fast and the shoes are in perfect condition just as it was describe
Brand new boots are wonderful! Suede is clean and boots come with Stewart Wiseman card for authentication.
Hi There,
We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Super easy. Looking for a specific item and Tradesy popped up on my search.
I can't wait to see my son's face on Christmas when I surprise him with this designer gift!
Easy Mo'Cheesey. Picked it out without a doubt, they sent it here in the clear. Christmas time is here and now my friends I've nothing to fear. I have a gift to give away, so although I'm a dork my wife, she will stay.
I was in search of a last-minute dress for a concert I'm singing in, and this was exactly what I was searching for at a very reasonable price. Seller was quick to ship the dress and it arrived in a timely manner.
So simple and fast checkout Have purchased from them many times always pleased
It was excellent and I received my product in a timely fashion.
The site does not allow me to go back and look at the product once it's in my cart. There are times when I need to go back to find information about the product that is not available in the shopping cart.
Great, easy experience! The seller answered all my questions
Only complaint is the shoes were more worn than described.
Everything was easy buying through Tradesy, and the delivery was fairly quick. I'll definitely recommend it to others.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance with requesting a return or would like further clarity on our Return Policy please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!