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Tradesy

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Missouri
2 reviews
0 helpful votes
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Fast shipping and delivery
December 17, 2021

The boots are exactly like the online picture. Very pleased!

Date of experience: December 17, 2021
Texas
1 review
0 helpful votes
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AWESOME
December 17, 2021

All products I have received over the past two years have beeen exactly what I was looking for and were in the perfect condition.

Deborah Devine
Houston, Texas

Date of experience: December 17, 2021
New York
1 review
0 helpful votes
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Very fast, very easy, very good!
December 17, 2021

So far it's been painless. Very easy to use. Happy they had what I was looking for.

Date of experience: December 17, 2021
Louisiana
1 review
0 helpful votes
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Shipping time
January 16, 2022

It was not desirable to receive this two weeks late

Date of experience: December 17, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen tracking delays become more common due to the pandemic, the holiday season, and severe weather conditions it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New York
1 review
0 helpful votes
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Great gift
December 17, 2021

Great site to purchase last minute Christmas gift! Quick service thanks

Date of experience: December 17, 2021
Connecticut
1 review
0 helpful votes
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Wmns Uggs
December 17, 2021

First time buying from this site I'd definitely do it again.

Date of experience: December 17, 2021
Colorado
1 review
0 helpful votes
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Goofy stick pin
December 17, 2021

I received the order and it was better than I expected! Excellent condition, looks like it is a brand new item! The order arrived much sooner than expected, thanks for such wonderful service! I look forward to buying more items from you. Thank you!

Date of experience: December 17, 2021
Minnesota
1 review
0 helpful votes
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Like new!
December 17, 2021

Very easy, did a search and found it! Shipping was very fast!

Date of experience: December 16, 2021
Kentucky
1 review
0 helpful votes
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Love my purchase!
December 17, 2021

Tradesy was very good in following up on my purchase. I very safe that I will get a produce as described.

Date of experience: December 16, 2021
Nebraska
1 review
0 helpful votes
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LV Purse
December 17, 2021

My order came very quickly and it was packed impeccably. I love the LV bag and I'm so impressed with the condition.

Date of experience: December 16, 2021
Massachusetts
1 review
0 helpful votes
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Satisfied with my purchase
December 17, 2021

I am extremely happy with my purchase and the delivery was also on time. Thank you Tradesy <3

Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
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PAR EXCELLENCE!
January 16, 2022
Updated review

I could not update my credit information. However, the product was perfect!

Date of experience: December 16, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're so sorry to hear that you were having some trouble with updating your credit card information! Our tech team is tirelessly working to provide a more seamless and easy payment process for our guests - we are terribly sorry for the inconvenience!

If you still need assistance with updating this information please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at [email protected] 7 days a week.

We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction.

If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!


Very pleasant experience. I was happy to use the $100 offer. WAY TO GO! THANK YOU! I survived Covid and this is a gift to me!

Date of experience: September 21, 2021
Alabama
1 review
0 helpful votes
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Beautiful bag/ fast shipping
December 17, 2021

I received my bag quickly after purchase. The bag is beautiful and just as described.

Date of experience: December 16, 2021
Arizona
1 review
0 helpful votes
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Genuine Louis Vuitton Handbag
December 17, 2021

I saw the bag on the site and it was very well priced. It was described as good condition with some wear marks and light scratches, but all the pictures were very clear. I purchased the bag and it shipped the very next day. It arrived on schedule (within a week) and was in excellent condition. I love my bag and will definitely use this site again.

Date of experience: December 16, 2021
Louisiana
1 review
0 helpful votes
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10/10 great customer service and open communication with seller.

Date of experience: December 16, 2021
Texas
1 review
0 helpful votes
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Hello Kitty Converse
December 17, 2021

Everything was great. I did not expect such great service. Thanks!

Date of experience: December 16, 2021
Indiana
1 review
0 helpful votes
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Excellent
December 17, 2021

Item is brand new, got here super quick just in time for Christmas

Date of experience: December 16, 2021
Nebraska
1 review
0 helpful votes
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Like new condition
December 17, 2021

Shoes arrived in beautiful, like new condition. Very pleased with them! Quick shipping is also appreciated!

Date of experience: December 16, 2021
Pennsylvania
1 review
0 helpful votes
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First time Tradesy buyer!
December 17, 2021

Great experience! Got my new LC bag! Love it! Very easy to order, great discounts and authentic bag for a great price!

Date of experience: December 16, 2021
Virginia
1 review
0 helpful votes
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Beautiful bag
December 16, 2021

The transaction to purchase the bag was smooth with no issues encountered. Shipping was quick and the bag was well packed. The bag was in beautiful condition and am sure my wife will be thrilled when she receives it.

Date of experience: December 16, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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