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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Moncler Coat
January 4, 2022

Product came in great condition and in a timely manner

Date of experience: January 4, 2022
Indiana
1 review
0 helpful votes
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Amazing clothing find on Tradesy
January 4, 2022

I found a jacket that I had rented and loved. But didn't love the $600 price tag. I found it brand new with tags on Tradesy for $150!

Date of experience: January 4, 2022
Alabama
1 review
0 helpful votes
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My purchase was a fraud
February 3, 2022

Received my almost $3,000 Louis Vuton in the mail. It was advertised as like new, leather and showed the item number stamp in the photo.
It arrived with a "China" return address, does not have the stamp anywhere AND still has the peel off plastic protection on the metal clasps. This is not a used in ANY way LV bag.
This company highly falsely represented itself. DO NOT BUY FROM COCOLUXURY.
Trades you need to remove them from your site

Date of experience: January 4, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if there are authenticity concerns they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Michigan
1 review
0 helpful votes
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Ink cartridge
January 4, 2022

The package was intact……………………………………………………………………………

Date of experience: January 4, 2022
California
1 review
0 helpful votes
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Perfect!
January 4, 2022

The item arrived in time and it is perfect!
Absolutely perfect!
I highly recommend the seller!

Date of experience: January 3, 2022
Minnesota
1 review
0 helpful votes
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Long wait on delivery
February 3, 2022

The delivery date was late. Customer services were slow in response.

Date of experience: January 3, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen these tracking delays become more common due to the pandemic, the holidays, and weather conditions it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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Fendi bag purchase
January 4, 2022
Updated review

It was a very good experience. Thank you very much. I love my bag!

Date of experience: January 3, 2022

I hope it is available and not like the last time where...
March 12, 2021
Previous review

I hope it is available and not like the last time where I placed an order and am hour later it was canceled because the item was no longer available.

Date of experience: February 9, 2021
Curacao
1 review
0 helpful votes
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It was late, but we got a free gift
January 3, 2022

The seller said she was on an extended cruise when i purchased a Christmas gift for my wife. I didn't get a response until a few days before Christmas. The seller didn't mail it out until just before the new year. At least she included a nice book that my wife would enjoy. The dress was in great shape, as advertised, and it looks great on her.

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Beautiful
January 3, 2022

Seller always answers and very polite. Item came when they said and just as it was described. Very happy.

Date of experience: January 3, 2022
Pennsylvania
1 review
0 helpful votes
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Great!
January 3, 2022

Item was great, and seller was awesome with good communication. Thanks!

Date of experience: January 3, 2022
California
0 reviews
0 helpful votes
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Gucci Boston Bag
January 3, 2022

The product arrived in good condition and in a timely manner. I am very pleased with the product

Date of experience: January 3, 2022
California
1 review
0 helpful votes
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Found just what I was looking for, in Brand New condition, at a great price and the Seller was very responsive & reliable. Will definitely come back for more!

Date of experience: January 3, 2022
Florida
1 review
0 helpful votes
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GUCCI
January 3, 2022

VERY EASY AND INFORMATION WAS ACCURATE.
ITEM WAS DELIVERED IN EXCELLENT CONDITION AND
VERY WELL PACKAGED.

Date of experience: January 3, 2022
Florida
1 review
0 helpful votes
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Seller was friendly and fast
January 3, 2022

I was looking for extremely rare shoes. After trying to order them from Poshmark twice with no success, this seller was straightforward, quick, and professional. Superior product in new condition, as well.

Date of experience: January 3, 2022
New Jersey
1 review
0 helpful votes
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Gorgeous!
January 3, 2022

This dress fit like a glove and was exactly as I expected!

Date of experience: January 3, 2022
Texas
1 review
0 helpful votes
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Great tote!
January 3, 2022

Quick, great communication item exceeded expectations m!

Date of experience: January 3, 2022
New Jersey
1 review
0 helpful votes
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Great Experience!
January 3, 2022

So glad that sites like this exist that offer luxury brands at a fraction of the price! My item was new and in the box... just perfect!

Date of experience: January 3, 2022
Illinois
1 review
0 helpful votes
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The order arrived quick and the item was as described, new with tags. Beautiful Burberry poncho. Very satisfied with my purchase!

Date of experience: January 3, 2022
Florida
1 review
0 helpful votes
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Item came timely. It's unusual for a Chanel necklace, which is why I purchased.

Date of experience: January 3, 2022
New York
1 review
0 helpful votes
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Dior sunglasses
January 3, 2022

Fast shipping! Item was packaged nicely. I love my new Dior sunglasses

Date of experience: January 3, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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