TradesyReviews 9,836

Hi Jason,

We recently reviewed your feedback and wanted to follow up with you.

We see you're new to the Tradesy family, welcome! We're happy to hear about your positive experience with us thus far!

If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We are so sorry the items were not in the condition you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here. Do know that if a Final Sale item purchased is misrepresented by the seller, you can submit a Misrepresentation Claim within 4 days of delivery and possibly be eligible for a refund you would just need to reach out to us directly.

If you require any further assistance, please do not hesitate to give us a call at t 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Additionally, we can be reached via email at [email protected] 7 days a week.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Hi Douglas,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and an item purchased from our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We completely understand your worry about authenticity concerns regarding items sold on a peer-to-peer marketplace. Please rest assured we have many safeguards put in place to make sure any purchase made on Tradesy is authentic as well as protected. We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately.

For more information on our Authentication Promise, please click here, https://www.tradesy.com/tradesy-trust/. You can call us anytime, Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

Where we have seen these tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.

If you require any further assistance requesting a return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM- 3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Alka,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and a seller on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

And we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. I know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We are happy to hear you gave us a call so we could provide you with more insight, and have notated your experience to relay to the seller.

It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

Hi Linh,

We recently reviewed your feedback and wanted to follow up with you.

We are terribly sorry the dress was too big! We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.