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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Seller was nice
I got it in time ann in like my purchase is very much
Quick delivery! Packaged nicely. These are a gift to my sister. I already have a pair.
Ordering was fast and easy. Item was as described.
Ordering was fast and easy but now we will see once the item is delivered
It's like it was never used once, brand new in great condition. My wife is very happy.
Response was quick but felt very on guard the seller. Purchased from Texas, shipped from China, doesn't look good, copies!
China known for this
This is my third time ordering and each time I had no problems, will recommend to anyone
The wallet was cute. I just wish the seller could at least wrap it with something instead of just putting it in the USPS as is.
Quick service and shipping. My pedant was beautiful!
Shipping was fast. The dress is in great condition and beautiful.
Website is easy to navigate, Tradesy emailed me about the shipping delay, and I received my item. It is gorgeous and in excellent condition. I loved that Tradesy took the initiative in emailing me about the delay and giving me an update estimated time of arrival.
Smooth transaction, fast shipping, I will be back for more!
Purse is worn more than described. I would not have paid as much as I did if I had better pictures of purse.
Everything about this experience was terrible and I would NEVER recommend this site to anyone. The seller took over a week to ship the item out because of this excuse or that. When she did ship it, she did so haphazardly in a box 5 times too large with NO packing material to protect the item. And the icing on the cake is that the item is NOT AT ALL in the condition that was stated on the site. It was listed as "Not sure if it was worn or not but there is no visible wear." That couldn't be further from the truth. The whote is yellowed as of someone were smoking near it and the clasp is terribly gashed and damaged! This looks like a $5 thrift store bag, not the $40 Betsey Johnson bag I ordered! The seller should be ashamed for outright lying! This site is not allowing my photos but feel free to reach out and I will provide them.
Hi Stacy,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your recent purchase. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry for your latest experience with your Betsey Johnson order. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. Though sellers do have 10 days from the date of purchase to ship out the item, we often see a very efficient job from them as they are just as excited to receive their earnings as you are your item. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern. Please know Tradesy also protects their buyers in their shopping endeavors by having a Return Policy for most items sold on the platform. To view more about our Return Policy please click here: https://www.tradesy.com/returns/. That being said, we have sent you a personal email to your personal email address with a viable resolution for all the trouble.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, if there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
Item came just as described! Shipped and delivered quickly.
Great packaging and quick shipping. Love the boots. Thank you!
Product was as described; in perfect condition! Arrived quickly. This was my first time using Tradesy; I will be back!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Linda,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
Upon checking, I see you purchased from one of our partner sellers. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Pro-Sellers special perks, including shipping from abroad. Being a pro seller is a great thing and can't be attained easily! We are confident with this seller and the items they sell, but we totally understand that you're in doubt, especially since your money is involved. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
If you should have any concerns about the authenticity when the item arrives please don't hesitate to reach out to us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!