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Tradesy

3.7

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Excellent
January 13, 2022

Item even better than described! Seller communicated great, fast shipping- overall, awesome experience!

Date of experience: January 13, 2022
Massachusetts
1 review
0 helpful votes
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I am so happy that I got the bag
January 13, 2022

Seller was nice
I got it in time ann in like my purchase is very much

Date of experience: January 13, 2022
New York
2 reviews
0 helpful votes
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Fast, Easy
January 13, 2022

Shopping, ordering and speedy of delivery were great

Date of experience: January 13, 2022
Georgia
1 review
0 helpful votes
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Packaged nice, and earrings are nice
January 13, 2022

Quick delivery! Packaged nicely. These are a gift to my sister. I already have a pair.

Date of experience: January 13, 2022
California
1 review
0 helpful votes
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Good shopping experience
January 13, 2022
Updated review

Ordering was fast and easy. Item was as described.

Date of experience: January 13, 2022

Ordering was fast and easy but now we will see once...
February 1, 2022
Previous review

Ordering was fast and easy but now we will see once the item is delivered

Date of experience: January 2, 2022
North Carolina
1 review
0 helpful votes
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Wow, just wow!
January 13, 2022

It's like it was never used once, brand new in great condition. My wife is very happy.

Date of experience: January 13, 2022
Illinois
1 review
0 helpful votes
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A bit shady coming from China
February 12, 2022

Response was quick but felt very on guard the seller. Purchased from Texas, shipped from China, doesn't look good, copies!
China known for this

Date of experience: January 13, 2022
dev o. — Tradesy Rep
over a year old

Hi Linda,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

Upon checking, I see you purchased from one of our partner sellers. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Pro-Sellers special perks, including shipping from abroad. Being a pro seller is a great thing and can't be attained easily! We are confident with this seller and the items they sell, but we totally understand that you're in doubt, especially since your money is involved. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas.

If you should have any concerns about the authenticity when the item arrives please don't hesitate to reach out to us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Illinois
1 review
0 helpful votes
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I received my merchandise pretty fast
January 13, 2022

This is my third time ordering and each time I had no problems, will recommend to anyone

Date of experience: January 13, 2022
California
1 review
0 helpful votes
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Fast delivery!
January 13, 2022

The wallet was cute. I just wish the seller could at least wrap it with something instead of just putting it in the USPS as is.

Date of experience: January 13, 2022
New Mexico
1 review
0 helpful votes
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Totally satisfied
January 13, 2022

Quick service and shipping. My pedant was beautiful!

Date of experience: January 12, 2022
Arizona
1 review
0 helpful votes
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Shipping was fast. The dress is in great condition and beautiful.

Date of experience: January 12, 2022
North Carolina
0 reviews
0 helpful votes
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First time shopper
January 13, 2022

Website is easy to navigate, Tradesy emailed me about the shipping delay, and I received my item. It is gorgeous and in excellent condition. I loved that Tradesy took the initiative in emailing me about the delay and giving me an update estimated time of arrival.

Date of experience: January 12, 2022
Texas
1 review
0 helpful votes
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Gucci
January 13, 2022

Quick and painless! I read the description and all I wanted to know was there. Very pleased!

Date of experience: January 12, 2022
New Hampshire
1 review
0 helpful votes
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First experience with Tradesy
January 13, 2022

Smooth transaction, fast shipping, I will be back for more!

Date of experience: January 12, 2022
Pennsylvania
1 review
0 helpful votes
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As described
January 13, 2022

Highly recommend seller, gorgeous two piece set! Love it!

Date of experience: January 12, 2022
Texas
2 reviews
0 helpful votes
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Louis Vuitton Purse
January 12, 2022

Purse is worn more than described. I would not have paid as much as I did if I had better pictures of purse.

Date of experience: January 12, 2022
Florida
1 review
0 helpful votes
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Everything about this experience was terrible and I would NEVER recommend this site to anyone. The seller took over a week to ship the item out because of this excuse or that. When she did ship it, she did so haphazardly in a box 5 times too large with NO packing material to protect the item. And the icing on the cake is that the item is NOT AT ALL in the condition that was stated on the site. It was listed as "Not sure if it was worn or not but there is no visible wear." That couldn't be further from the truth. The whote is yellowed as of someone were smoking near it and the clasp is terribly gashed and damaged! This looks like a $5 thrift store bag, not the $40 Betsey Johnson bag I ordered! The seller should be ashamed for outright lying! This site is not allowing my photos but feel free to reach out and I will provide them.

Date of experience: January 12, 2022
dev o. — Tradesy Rep
over a year old

Hi Stacy,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your recent purchase. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

We are so sorry for your latest experience with your Betsey Johnson order. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. Though sellers do have 10 days from the date of purchase to ship out the item, we often see a very efficient job from them as they are just as excited to receive their earnings as you are your item. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern. Please know Tradesy also protects their buyers in their shopping endeavors by having a Return Policy for most items sold on the platform. To view more about our Return Policy please click here: https://www.tradesy.com/returns/. That being said, we have sent you a personal email to your personal email address with a viable resolution for all the trouble.

It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, if there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

New York
2 reviews
0 helpful votes
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Rare Fendi find
January 12, 2022

Item came just as described! Shipped and delivered quickly.

Date of experience: January 12, 2022
Illinois
1 review
0 helpful votes
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Beautiful boots
January 12, 2022

Great packaging and quick shipping. Love the boots. Thank you!

Date of experience: January 12, 2022
Florida
1 review
0 helpful votes
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Better than expected!
January 12, 2022

Product was as described; in perfect condition! Arrived quickly. This was my first time using Tradesy; I will be back!

Date of experience: January 12, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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