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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Purchase was easy and painless, but it took the seller 10 days to ship it. It got here on time and the watch itself looks great and looks authentic, however it showed up dead. So I will take it to my Jewelers tomorrow and have the battery changed out. If that is not the issue I will be returning it for a refund.
Purchase was easy and fast, so far so good. We'll see how shipping and customer service are before I make a full review.
Update 2/10/2022
Watch arrived 2 weeks later and showed up dead and the braclet clasp was worn out to the point the watch popped open with the slightest movement of your wrist. Because of the intricate design of this high end watch, no one in town can get it open to change the battery. So I ended up having to spend $40 bucks to send it back to Movado and have them do the work. Got ahold of tradesey and they were very prompt in responding letting me know how sorry they were and they'll reimburse me whatever it costs to repair. If they indeed follow through as they say, I will be a loyal customer, just for their customer service alone... I will no longer deal with the seller Ngyen, he showed no concern for taking so long to ship, and never bothered to responded to my issues with the watch.
Beautiful shoes, delivered on time and carefully packed.
Seller was quick to answer all my questions and she was so pleasant and professional!
I just received my bag and it is beautiful and everything I expected. In excellent condition and just as described. I know I'm going to get a lot of compliments on this one. Thanks!
Quick delivery and perfect fit, these are beautiful sandals!
I had never made a purchase to Tradesy but had a credit I wanted to use. I found a listing that described the product like new and the description had listed that it was in perfect condition and only worn once. I am familiar with the style of the product so when I received it I was disappointed in the state the product was in. There was obvious color transfer and the product was mis-shaped and there were marks all over. Given that I have sold many items over the years through Tradesy I understand that every item description cannot be analyzed for accuracy but it seems that is one of the limitations of the process Tradesy uses for sales.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
The seller was great at communicating shipment date... The necklace is as described and came in a nice box, but it was very tangled and knotted. I got it untangled though. It was priced very very fairly... Thanks to the seller. I am pleased.
Everything was handled in a timely fashion, especially the seller, with the quick delivery. And I love my bag
Great product, barely used before, just little the add description
My experience was great overall, seamless transaction and lightening fast shipping! 5
It's in great shape it is exactly what I thought it would be.
Absolutely beautiful! Arrived ahead of time! Thank you very much!
Very easy. The purse was described accurately. Kept me informed very step of the way.
Had fast shipping and reliable packaging. Package arrived sooner than expected.
My new YSL shoes are beautiful and exactly as described. Why would anyone ever buy brand new again?! Thank you :)
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are so sorry that your purchase was not as expected from the listing! Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you. For more information on our Returns Policy, please click here: https://www.tradesy.com/returns/.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.