Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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You can't put a dollar amount on quality. Tradesy carries anything you want, from cute trends, timeless classics and high end designers worth paying a little more for.
Beautiful DY ring, super fast shipping. Great communication with seller. Awesome experience!
The shoes that arrived are not the shoes that I ordered! Not even close. I have already contacted Tradesy and am waiting for a response!
Adam was great. The size of the watch is smaller than I'd prefer but I didn't have anything to judge the scale of it at the time.
It was good, the buyer responded right away, and I received the item fast. It is in good condition as described but it has a strong smell so I will be returning it.
Hi Laura,
We recently reviewed your feedback and wanted to follow up with you.
We're so happy you've enjoyed your Tradesy experience thus far! That being said, we're sorry to hear the product didn't work out, as soon as the item is checked into our facility we will follow up with you via email in regards to your refund outcome.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
To us, your feedback is everything, we'd love to hear from you.
Great shoe exactly what I order brand-new, seller was super responsive and helpful
Easy and delivery was fast! Love the app and have items and favorites I look for!
Easy until a choice bracelet disappear from availability in my check out process!
Found the website interface to be great, the product selection is definitely the largest compared to similar sites. Purchase, shipment, delivery were all painless. However the site could benefit from some type of a standard condition rating and require more descriptive summaries of the condition of products.
Easy to find what you are looking for.
Search by brand, item, and color
Good customer service and everything went well I will order again
Hi Christina,
We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!
If there is anything further we can do to help make this experience amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Exactly as described! Love the scale of this earrings
The experience was great. I didn't expect the product to be so small. I was expecting larger frames.
Hi Lala,
We recently reviewed your feedback and wanted to follow up with you.
We're so happy to hear about your great experience with us! That being said, we're sorry the item came smaller than expected. We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you. For more information on our Return Policy please click here https://www.tradesy.com/returns/.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
First Tradesy experience and I am impressed! The site was easy to navigate and I found the gift that I was looking for that was super hard to find anywhere. The price was reasonable, it arrived in perfect condition with a nice note from the seller, and it was delivered quickly. I am very happy overall!
Fast shipping and very responsive. I love my new boots!
Shipped my order right away and was exactly as pictured. Very happy with my purchase.
It should have been mentioned that the wallet has a very strong musty odor inside. Other than that, the item is as described. I will have to pay someone to clean it to get the odor out as I do not carry such in my purse, it will cost $25 and I would appreciate a deduction. Not sure I will keep it otherwise.
Thank you.
Hi Eveline,
We recently reviewed your feedback and wanted to follow up with you.
We're so sorry to hear your item came with more wear than described! Please know we support buyers in their shopping endeavors by offering a Return Policy. Should you ever want to speak about alternative solutions, or need any assistance with our Return Policy, you can always reach us at (844) 988-7233. Our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeanne,
We recently reviewed your feedback and wanted to follow up with you.
Oh no! We're terribly sorry to hear that you received a different item than what the seller listed. We know how disappointing this is can be,
Which is why we offer a Return Policy for our buyers. Please be sure to ship out the item within 5 days of receiving our pre-paid label so we can be sure to get your return processed as quickly as possible. For any further questions regarding returns, please give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!