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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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My glasses are brand new and I love them. Very good quality and I'm very satisfied.
The seller was super helpful and expedited a NEW pair of Gucci wedges.
I received the item a day and a half after my purchase.
It was from California and I live in Massachusetts.
You couldn't get more polar opposite in the states if you tried.
I would have given her (Clair) 10 + stars if it was available to me.
Love the site, easy process to order. Items are like pictured.
I sent my daughter to find me a statement purse. She found a great selection and we settled on a Gucci reasonably priced. It shipped and arrived quickly in great condition.
The product I ordered arrived quickly and well-packaged, as well as in perfect condition as described in the listing. I love that Tradesy is transparent with their policies regarding authenticity and make sure to prioritize the customer experience when conducting business.
Received the item in a timely manner, and it was in the condition stated.
Great experience. It was easy to order, the item arrived quickly and the item is perfect.
Well I did think the bag would be a little larger even though it said small it looks a little different on the photo online but I am happy with it
I was surprised when the ordering site would not accept credit card info from another credit card I was trying to use for payment. The card is good and it wouldn't tell me why it wasn't accepting the card.
After finally placing the order on March 27th, the bag did not come in the mail until April 27th. The seller kept saying it would be delivered shortly but for some reason, it took a long time to get to me. I would have liked to have had it for a wedding i attended and for an event I went to on Easter Sunday.
I was surprised when the ordering site would not accept credit card info from another credit card I was trying to use for payment. The card is good and it wouldn't tell me why it wasn't accepting the card.
Item arrived early and is as described, thanks so much!
Very positive experience! Received in timely basis!
Fast shipping, product new, but smaller than expected.
The transaction is really smooth in the Tradesy app. But I always just an okay experience with this seller. They don't really take best photos in their products. I love the item so I'm keeping it but there are flaws not covered. The seller has a lot of items in Tradesy - I will be careful next time and make sure I don't buy from them again.
Very easy transaction! And i love my vintage finds!
I love how easy it is but 5mins reservation only? I think thats too short.
Although the bags didnt come with Tradesy boxes this time, the shipping was really fast this time! And they are both still in excellent condition!
I got my pumps and they were almost new! Love them!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
In a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. I know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.