Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Fabulous professional great quality and service from luxury closet
I received my order in a excellent condition. Love it!
I was very surprised at how black and worn the red lining is around the entire top interior of this Bag.
Wow! Perfectly packaged and the bag is almost brand new. I love it. Thank you!
Bag is in pristine condition & received so fast………..
Thank you Steph's Luxe Shop, it's beautiful! The bag is beautiful and I can't wait to purchase more items!
Great price, excellent customer service and quick response. Fast shipping….
I honestly can't tell if the bag is real or not, because of the color difference and the low-quality packaging, especially the dustbag is an extremely cheap feeling.
Hi Jocelyn,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know here at Tradesy we authenticate every item listed on our platform using a combination of advanced technology and human expertise. With years of experience and data to inform our systems, and millions of happy buyers, we are able to detect replicas with 99.7% accuracy. This ensures that our customers almost never receive inauthentic items.
In the rare cases that a buyer has doubts about the authenticity of an item purchased on Tradesy, we will pay for you to ship the item to our headquarters for a rigorous in-person authentication. If the item is found to be a replica you will be refunded in full. Should you have more questions about this process, or would like to open an Authentication Inspection, please give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
Found item on google search - the exact dress I was looking for popped up for a very fair price. I ordered immediately and was notified that it was being shipped in a day or so. Dress is beautiful- so happy. Great seller
I ordered my LV earrings to match a LV chain I purchased. I was able to use my site credit along with a site wide coupon for extra savings! My order arrived quickly and I love my new earrings
Looks great! Delivery service was awesome, knocked twice and waited a few seconds.
Well satisfied & i had a good experience w/ my purchased.
Very easy to navigate. The item is a little worn out but it's good for the price.
Received this lovely bag promptly. Love the colors for a spring and summer bag. Plenty of room for everything. Exactly what I expected - love the Patricia Nash purses
Excellent seller and super fast shipping. Exactly what I was looking for in navy pants.
They do need to keep yup with the sellers. They tend to confirm payment but ship out the product when they feel like it. It couple of times not at all. Then you may be stuck with a credit. Still trying to figure out if this is all a scam.
Hi Natalie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry to hear of any shipping delays! I have notated your feedback for our Product Team to review. Please know we reach out to the seller every day with friendly reminders to ship. You can also contact the seller directly with more shipping inquiries via the "Contact Seller" button on your "Purchases" page. That being said if you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
The Fendi Wallet that was shipped to me is exactly what I wanted and the sellers on this site are most friendly. The entire Tradesy site has alot of nice upscale items to choose from. Thank you
There was a Tradesy10 Coupon with a discount, which Tradesy did not honor. I had these boots in another color so I was excited that Tradesy has them, tho a bit pricey. Thank you.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and the lining of your bag. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
If you are not 100% satisfied with your purchase, we do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.