TracFoneReviews 362

I've had issues with this phone from the first day I received it. I payed 180 for a 5G phone. I've called customer service over and over. Can't find a representative that I can understand. They are all from a foreign country. I keep having problems with my sims card but they won't replace it or replace the phone. Another phone for the trash.Ill never have another trace phone. They are crap and You have to deal with people outside the US, that no one can understand.

Want to Chang carriers, Feel alike my current Phone number is being held hostage, I have spent hours trying to transfer My # and getting Phone unlocked, was told i had made to many calls in 24 hr period Would have to wait 24 to get unlocking pin one more step

In a few words...HORRIBLE, TRACFONE CAN'T RESOLVE ISSUES NO MATTER HOW MANY CALLS ARE MADE FROM CUSTOMERS FOR THEIR TECH HELP!
I've been a Tracfone customer for nearly 20- years. Never had any problems buying a new tracfone replacement, transferring service and phone number in all that time. Now, for 7 days, I've called customer service to activate my new TRACFONE phone, up to 3 x a day with no resolution. I used to be able to do so without customer service before, all online, but now I get transferred from one dept to another and eventually told to call back or mysteriously get hung up! It's sad, something is so terribly wrong with Tracfone. I'm not sure but it seems like the company may be closing its doors, as it is impossible to get any problem resolved. A simple activation, (when you have been a customer for 20 years), isn't possible any longer. Is Tracfone trying to tell us something?

I've used tracfones for a number of years. Generally buy their phones as they are easier to activate. My current tracfone is prepaid for another year. I live in a rural, mountainous section of my state, so I wanted a 2nd phone on a different network. I have a drawer full of old tracfones, so I figured that I would try one of these. Despite having service with tracfone for many years and prepaid for a year more on my current phone, they would not unlock it. Tough luck VERIZON (who bought tracfone) I will NOT be renewing with tracfone. Switching over to the AT&T /T-mobile network. I would have liked to keep the Verizon network along with another network, but if this is how they treat their long term customers I'm done. They wanted to charge me MORE money to unlock then the cost of this old replacement phone. There is no reasoning with their brain dead, hard-to-understand lower echelon. Happened once before when my expiration date came up and they took all my texts & minutes never bothering to check the YEAR of expiration. Couldn't reason with the morons then either until I got an ENGLISH upper echelon mag who grasped what happened. Haven't decided if I'll burn up my time or just trash it for another carrier. My new replacement phone for my 2nd carrier arrives today. Tracfone Customer Service? Once again proved how worthless they are. Good Luck Verizon.

Even if the phone was free, I would NEVER advise anyone to purchase *******@tracfone. I spent the last 4 days going back and forth with over 20 non fluent representatives that was not knowledgeable about their job and could care less about assisting anyone. Customer service is apparently not a concern for this company which was apparent when on multiples calls I could hear peoples televisions and co-workers laughing in the background. Between being transferred and hung up on I gave up. All I wanted was to transfer my number to a new phone. NO ONE COULD HELP. The only thing they was capable of doing was change my phone number which was NEVER requested which created a greater challenge to transfer the *******@tracfone need a better balance of employees that could speak more than spanish! Everyone had an accent that was difficult to understand.

My flip phone broke back in December. Trackphone sent me a return slip back in December. I sent phone back. I e-mailed and called multiple times, talked to Maria, Bernadet and 2 other guys and was told would get replacement phone in 3 to 5 days every time I called. Never received anything. Such a waste of time and money

When you sign up for any plan with TracFone, they cannot activate your device. Forget about getting the refund without going through hoops and loops. After 4 hrs spending time resolving the issue/s, they still cannot activate the device. You have to talk to soooooooo many dept. from the customer service dept. to tech support dept. and to refund dept, to the point that you will get beyond frustration and high blood pressure no less, and they still have a hard time just processing the simple $10. Back to your card. PLEASE DO NOT USE THIS PROVIDER IF YOU CAN. THEIDF CHEAP PLAN/S WILL NOT BE WORTH YOUR TIME

Worst experience ever! They take your money easy enough, but try to cancel the service and you go through a lot of BS that gets nowhere. I gave the PIN#, a frequently called phone number, and even told them that my email address on file was incomplete, and told them exactly what it said on my account and what to add to fix it. They needed two frequently called numbers (and I have not used the phone much so I gave them one and tried going down my phone list to get cut off at three numbers, and told to call back in 15 minutes). I called back and got the same BS AGAIN! Still do not have my service cancelled. WORST SERVICE PROVIDER EVER! And the agents just repeat the same words over and over. Refuse to transfer or excalate to a department or person who can help.

I've was a previous customer of 'Assurance Wireless', which is a 'FREE' Government Phone. I've had problems with the phone over heating when charging, which causes the battery to 'expand', and caused me to buy & replace several batteries, and finally the phones screen went 'WHITE' or blank. So I thought I'll try 'TracFone', the first phone cost $40.00. When I received it, I placed the 'SIM CARD' into the phone & attempted several times to activate it, to no avail. So I ordered another phone from them for a little over $100.00, & received the same results. So lastly, I searched online for a 'Disposable' phone. Google suggested 'Tracfone', & it was the cheapest phone, a little over $40.00. So when I received it, it seemed promising. The apps popped up & I was able to enter my own secret code, but when I attempted several times trying to activate it, the final attempt stated that ( I have the WRONG SIM CARD). TOTAL WASTE!

I have used Tracfone for close to 20 years! Recently, they have become the "PITS"!
Their customer service agents are nothing but a bunch of "CANNOT SPEAK ENGLISH" A**HOLES". They hang up on you when you call them for help or other issues. I also had quite a bit of minutes that they deleted from my account thus forcing me to purchase additional to continue service! SO, purchased new "unlocked" phones (both myself & hubby) and switched to another carrier. AGAIN, BIG HASSLE keeping phone numbers---Tracfone didn't want to release my information!

Horrible company. My Tracfone service was recently down for more than a week due to a widespread outage, but Tracfone never bothered to keep customers apprised of what was going on or when service was expected to be restored. I called multiple times and after very lengthy hold times, I was told by unconcerned reps that it would take "approximately two hours" for the problem to be resolved. This went on for days. Finally, I gave up in utter frustration and changed carriers despite having hundreds of dollars of pre-paid minutes accumulated with Tracfone (I had been a customer for over 15 years). Simply not worth the aggravation. I would not recommend this company to anyone.

About two months ago, I chatted or called a total of no less than eight people. I went away with my phone still unable to receive or make calls. (Texts were still fine.) Two days later, my phone miraculously resumed normal operation.

Two weeks ago, I was able to make a call and receive calls.
Now I cannot. I called today. I talked to a total of four people. The final person said in a very deadpan--"I have no clue" voice--it is a phone issue. You need a new phone. Sheesh.

At least they must believe they don't need it, because the don't have it.
I wanted to get away from Tracfone and go to US Mobile (great service great reviews) Their website showed the wrong number for my account associated with my phone. When I tried to get the right number they said it was on the website dashboard. It was not. When I tried to get them to update the number so I could see it, they WOULD not. When I tried to get them to text or email it they wouldn't do that either. I've never seen a company that wouldn't give you your account number. You have to guess. Is it the imei of a phone you had years ago? The one you have now? The sim card they gave you? They won't tell you which one, you have to guess.
So I filed a BBB and FCC complaint. FCC being the best one to file a complaint with, of course, when their form asked for my account number I had to put 'they won't tell me'.
If I have to go to tin cans and a string or smoke signals, NEVER AGAIN.
I attempted again to get my account number after filing complaints. It turns out that within a 24 hour period, TRACFONE CHANGED IT. The one person they didn't tell was me. However, a US born agent, first language English anyway, helped me actually get my number. I won't go into detail as how it was done other than to say I had to be guided through a lengthy process, one I think could get her fired if they knew how she 'didn't tell me' the account number. I don't want her to lose her job, but she would be great working for US Mobile. 2 days ago my account number ended wiith 5915 (all I could get from TF) yet yesterday, the number she helped me get ended with 8583. It turns out that I had put the sim in the phone I was porting to for a few minutes and it set that phone IMEI as my new account number. I have no idea why TF does this. Every other provider sets your account number and you have no problems. I've gone to a much better service now, where customer service is simple fast and since they're so good, almost never needed.

You're guaranteed to be endlessly juggled between departments, with most agents either not understanding the issue or not willing to make an effort to help. Don't bother with chat, either, because my experience with chat was like speaking with a robot rather than a human agent. Another cellphone company I recently contacted was able to help me right away (correctly at first contact) via chat. Tracfone agents lack service and knowledge skills - even for their own departments.

Worst experience ever. Requested to speak to manager multiple times they say there not aloud. Can't validate my account because I have no service and there trying to send text they don't understand you can't receive a text with no service. Go with an American company. One that respects you and will know that the importance of a business is customer satisfaction. I haven't had. A phone for 10 days
They keep saying we're gone send you a code to your phone that dibt have awrvice lol sounds like there needs to be classes taught for Customer service reps because I know where I'm from a phone don't receive nothing without service.

On the November 25,2022, I bought a Samsung Galaxy A32 for my wife. Shortly after I activated it, it went dead and quit working. I tried to get another phone for her and as of yet I have not received another phone. Every tine I contact Tracfone, they tell me we will send you an email and let you know when to expect another phone. I have yet to see an email! They also tell me in 3-5 business days you will receive another phone. They have been telling me this for five weeks! This has been going on for over 3 months!
Also on January 26,2023 my wife's phone was deactivated. When it was reactivated she lost about 4 GB of data and 3000 texts. I would like them to be added back onto her phone!

I recently wanted to renew my plan with TracFone. I looked thru the plans, all the prices had increased. I found one plan that was what I needed and the best price available. I went thru the process of filling out all the information but the order would not go thru. I called customer service. I was told the plan I was looking at was not available for my phone. There is no information on the plan site to tell you what phones/plans go together. There was one plan recommended. Price was a bit higher than what I had tired. There was a special that gave 3x the minutes/text/mb. The representative said that was not so. Only 30min/30 text/. I told her I was reading straight from the plans offered. She insisted that was not right. I said that would be false advertising. I kept her on the line and went ahead and filled out the information for the plan. It did go thru and it still said 90 min/90 text, etc. I took a screenshot of the page for future reference. So be careful about the plans and about what the representatives tell you, and what it shows on site. Take screen shots of what you see. I have had previous problems with this company but must admit the price is what keeps me keeping it. The towers in my area are at a distance so calls do drop. I use my phone rarely, don't need much. But I do ask that a company be honest in what they advertise.

We're a split household and neither house has a land line. I bought my son a TracFone so he could call his dad when he wanted to or call me when he wanted to without asking to use our phones. This phone... Not worth the money at all! It freezes up, shuts down randomly, will lose total service just sitting in one spot, etc. I'll be ditching it for something better. I do NOT recommend this if you're looking to have something available in cases of emergencies or if you're giving your children a way to reach out if they need to. Completely unreliable. Stores shouldn't even be selling it.

Recently TracFone merged with Verizon and I was disappointed and tried going with Consumer Cellular which was a disaster. I got upset with TracFone because of the process of merging with Verizon but I ended up going back to them for help. They were wonderful and sent me a brand new Motorola cell phone. They then walked me through the process of switching my old cell to new cell. Customer service reps were fantastic and patient with me as I am 73 years old and my hearing was not so good. Long story short...HAPPY CUSTOMER!

After more than 15 years with tracfone, my phone quit working. I called TracFone and they told me that the number of my phone is not a TracFone number and that I have never had business with them. After multiple calls and multiple hours they finally said they found my information on the number I had had with them for around 10 years and that I did have approximately 3,000 minutes 3,000 texts and 2 GB of data but I would have to get a new phone number because they had changed from AT& T to Verizon. They issued me a new phone number with all the minutes and data and text that I had left on the old number but told me I would need to buy a SIM card kit for a Verizon and call them back. I did that and they say they cannot verify the account because the email address I give them and the credit card number do not match the account for the new phone number. This is strange because I still get emails from TracFone on the email address I have been using, and I can log in to my account at TracFone but it tells me my phone is not active. It looks like I'm out over $300 that I had paid for minutes and had paid the phone ahead to 2025. I feel like they think I am lying to them every time I call them