TracFoneReviews 362

Forget getting help. Two days and still can not make it work. I can not buy data, text or anything. They put you on hold for hours

Tracfone will consistently and randomly "lose" service, either data, texts or calls. To try to fix this, you will be placed on endless holds, get transferred from one unhelpful person to another, often calls will be dropped in these transfers and if the person cannot fix your service the phone will go silent and you will be expected to give up and hang up... Ive experienced this for a year. Im finally done... like I say... worst customer service ever...

I ordered a new phone to be sent out in 2 days on a Wednesday morning. By Saturday I had not received my phone and I called customer service. I was told that my phone was out for delivery. On sunday I called customer service again in this time I was told that my phone had not been sent out yet as it takes 3 days to process an order before sending it out.
Monday morning I called customer service and was told I would not be receiving my phone until Tuesday or Wednesday. All together I had spent about 6 hours with customer service. At this point I decided to go to the store and purchase a different track phone as I am a single mother and I need to be in contact with my children. That being said when I finally received my new phone a week later., I already had a new phone and did not switch my phone number over immediately. When I did try to switch my phone over, the new phone that I ordered from TracFone was not compatible with TracFone... Today was the last straw recently my phone has been showing a notification sign when I make a phone call that I cannot connect to a Network. I have followed every instruction on their website to try to get the network to work. After trying to chat with customer service on their website for an hour I was told they sent an email with an opt code that I needed to confirm. After waiting about 20 minutes for this email (that still hasn't been sent hours later) I have signed up for visible wireless and you should too.

I ordered a flip phone and ordered the $20 plan with Data in error. (I was only looking for a text/call only plan) When attempting to call Tracfone and request a refund for my order within minutes after ordering I called customer service and they tell me they are unable to cancel the order. They sent out the package anyway. Upon receipt the package is slightly damaged and I'm unable to refuse, so I called customer service to request a return label and they want to resend another phone? Incompetent! Horrible customer service merry-go-round. After multiple attempts to reach a competent live person to help, on only get "transferred" over and over or dropped calls. I'm glad I immediately disputed with my CC company. I wish I saw the reviews about this company in advance. Best advice... Don't do it. Buyer beware!

I bought a phone from Tracfone's website. When I received the device, I followed their instructions. Upon waiting overnight, the phone was not activated. I called and was put on hold for an hour. Then when someone answered, I got transferred where I waited another hour just to be hung up on. I called again and held for another two hours when the next person answered the phone, He couldn't get the phone activated and had to transfer me to another department. Another hour of holding on the phone and decided I'm just going to return the phone. A couple weeks after, I had to call them to get the status of my refund and after being on hold again they told me it takes 30 days to get my money back. 30 days. They should be giving people interest for holding money for so long since they probably make money off of holding onto other people's money.

I had to upgrade my phone because it was no longer supported. It was not too much trouble to get a new phone, they sent me a new one for free. But trying to get my service, minutes and number transferred was hell. It was not the 22.00 dollars I had just spent on minutes, but the principle of the whole matter. I spent about six hours trying to accomplish the transfer with several different agents and several different ways of trying to solve the problem. The problem is still not resolved. I finally asked to speak to a manager. They were supposed to call but never did. At this time I am going to throw the brand new phone in the trash and get a different phone. It will not be a Tracfone or anything to do with Verizon who owns Tracfone. There is no recourse that I can find and no one to speak to in this country.

Tmobile 5 g operates at 3.5g lower than 4 g and slower. Tracfone uses this and calls it 5g it is not 5g.
There switching people to wifi calling and charging them minutes to make calls over there own wifi.
The only way you can call away from wifi is to buy data and minutes both now to make calls.
The above all adds up to a complete and total rip off for the people this is like a scam but even when you call racfone and wait 2 hours to talk to a agent you pay tracfone for the minutes and data if no wifi
Is near for you. Might as well get a old cell and put google voice in it for free. The things that Equity
Groups are doing to America is wrong and mostly not legal. Why do I mention these here with tracfone
Because it is one of them that bought tracfone and the Government rolls over for them on command
Why because the Federal and state workers all have there money, 401k's ect making lots of money
From this. Giant Scam right how does this get fixed and when did America become a bone yard for
Scam artists. Makes me wonder who is really causing all the other fraud going on, SSA, unemplotment
Being stolen medicaid and medicare there all paying money to scammers. Let me say Blackrock Group
Was busted cheating Medicare our of 250 million the fine 60 million the 190 million a bonus given to
Mr Fink that is wrong. Why would the Government not demand the 250 back and 60 out of there pocket.

The phone service is okay and seems to work as expected. However the customer support is a joke. Representatives do not read your messages in the chat, they just copy/paste pre-made sentences and do not show any interest in your issue. The pretend the info you are asking is not something they can share to evade having to answer anything. When was my bill last paid? Sorry can't share that. What's my monthly charge? Sorry can't share that. When you start to be insistent, they just drop off the conversation and leave you hanging. This is unacceptable and i have switched my two lines to another carrier.

I was notified in mid-March 2022 that their network would no longer support a reliable good-working phone I had from them, as of February 22,2022. Thanks for the heads up. The phone was actually still working fine in mid-March.

I was told I was eligible for a free phone because of the changes. One customer svc. Rep was sure I could only have a flip phone. Two other reps. Told me I was eligible for a new smart phone and could transfer minutes. Typical bad Tracfone training. Anything the reps tell you has a 50% chance of being wrong. The brand I wanted sold out during one of those calls.

I opted for a different smart phone. That rep quickly took down my address. I asked her to repeat it. She was sure she had got it, which made no sense. She also said she could not repeat the address I had just given her, for "security reasons."

I have just learned that she put in the wrong apartment number. The person there is a concern. The package is supposedly on the way.

My data sometimes disappears at a much faster rate than it should. I understand that some of their phones/connections eat phone calls or cannot make calls at times due to network unavailability. Their phones can be defective, sometimes outrageously so. Some of this was better in the past.

Tracfone smart phones have no good data plans for a serious data user. Their plans top out at 8 GB for $40.00. Very non-competitive. Simple Mobile and Straight Talk, which they also own, had better plans at least on paper.

SUPERVISOR SCAM ALERT. When you ask to talk to a supervisor, you just end up getting put back into the queue for regular customer SVC which will not even be answered. This has happened to me three or four times now. It seems possible the reps don't even know about this.

EXECUTIVE ESCALATIONS SCAM ALERT?
In my experience, this office in Miami does not respond to communications. The voicemail for the head person is odd and sounds like it might not really take messages.

TracFone sucks big time! Nothing but problems with this phone! Can't use ******* and talked to 5 different techs that couldn't fix problem! Also can't understand people you talk to! This is America, learn how to speak English before you come here!

Been having trouble for weeks now looking up my balance and airtime plans on tracfone.com they don't have any solution except to try again later and it's the same thing nothing comes up. There useless.

These idiots are nothing but garbage. They are like trash that have been stomped on trillions of times over and over again. Read the other reviews... That should tell you something. Stay away from these liers, thieves, corrupted scamers who have been dropped on their heads a billion times too many. Take your money and especially your time else where. These thieves are a huge waste of time. I guarantee you that they will lie to you and keep lying to you. They treat you like a dispensary. As soon as you pay them, all your service may work, if you're lucky. Otherwise, waste more of your time waiting for over 4 hours to get a hold of a mule only to feed you more BS lies.

Do Not Waste Your Time and Especially your Money.

I really haven't had any major issues with the service. Only ever had to call tech support a few times over 30 years. I can usually figure things out on my own.
My only biggest major gripe right now is the redesign of there web pages. Everything about it stinks. First of all i always have issues logging in. You need t do a lot more clicks to get where you need to be. I did like to see all my devices at once, now i have select which 1 i want to look at from a drop down box. ( totally a waste of more time) Then there are errors trying to load my other selected device. I just totally hate the new design! Straight Talk web site went to this stupid design also. Another big pain to log in as well. There old web design worked a lot smoother than it does now. I just cannot express myself enough that both web site designs are a real pain in the butt!

My elderly father has a phone and service plan through TracFone. He has had the phone for many years and did not realize that it was 3G and that it would stop working recently. He thought he was simply out of minutes and that we needed to refill the minutes on the phone, so we ordered a new card for him. Those minutes will not work, however, because the phone will no longer work. When I called to explain the situation to TracFone and to request a refund of the minutes we just purchased, TracFone said that they could only credit our purchase by sending us instructions through a text... a text to the phone that no longer is able to receive any messages of any kind because its 3G service has been completely ended permanently, by them. TracFone was extremely rude and unwilling to help my 87-year-old father and are obviously perfectly comfortable taking advantage of the elderly and the limitations of their understanding of technology. Please don't give TracFone any of your business. They should be completely ashamed. Their policy and approach are disgraceful.

Customers service sucks, most of their workers you can't understand they read the same script over and over. Not because of my fault, February 2022 all old tracphone service quit working. Instead of them send everyone new phones that would work customer service kept asking for a charge card number, why, phone free and shipping free. I was on the phone for over 4 hours either person. Chat. Or website. Not a service that I would recommend.
Debbie from Virginia

My phone was disconnected which I could understand but Didnt e mail me until a week after they cut me off then they owed me around $90 00 dollars dishonest people stay clear of them!