ToyotaPartsDeal

My credit card company asked me to write a review to help others avoid being scammed. I was purchasing a right side mirror using the original Toyota part number. On every website the part number produced the correct part as it seemed to on this web site. Their picture also reflected the correct part. But I did not receive the entire part only a part of the whole. When I complained I found that the company is broken into several departments and you can not talk to those involved with the parts directly. So you get a form letter requiring you to return the part at your expense and a 20% charge will also be added. They will refund it if you buy the correct part but this is the correct part number so actually, You lose or you lose. You pay and they win.

I placed an order through ToyotaPartsDeal.com and received a full price breakdown—including a $95.91 shipping fee. The order was confirmed and approved. Then, days later, I was told I had to pay an additional $41.48 for shipping due to "updated FedEx rates." This was for standard-sized headlight assemblies for a Toyota Tacoma—nothing unpredictable. The company should be able to provide accurate shipping costs at checkout, especially after approving the order. Customer service was unhelpful. I was told I could either pay the new fee or cancel the order—no accountability, no flexibility. Their sales policy didn't justify this change, and their use of terms like "order approved" felt misleading. Overall, the experience felt like a bait-and-switch. I won't be ordering from them again.

For all that is holy, don't buy from them! Ordered parts and was short an item $55. Got the email runaround. Three weeks and an email that claims they "did ship it". So I paid for something and didn't get it. They seem to have this issue with many people and a 'system' to drag it out. I wish I would've seen these reviews first. Stay away.

Don't buy from them go to a legit dealership they are fake middle man company they ship incorrect items and refuse to refund

I placed an order with this company in the sum of $1896.49. I didn't not receive my floor mates in the sum of $148.48. I made several phone calls and emails regarding the situation. I was told there was nothing the company would do. The company would not provide a replacement order for the mats nor would they provide a refund. This company lacks customer service assistance when there is an issue with a customer not receiving their product from there company. The product I did receive was an exact fit and I was pleased besides not receiving my floor mats and the company choosing not to resolve the issue. I will not be using this company again and I do not recommend the service of this company. I'm providing this negative review based on the horrible customer service I received based on the lack of resolution to not receiving my paid for product. This company has and continues to take customers money without resolution to the customer and there issues with their product from this company

They will send you a loose (old?) part, force you to pay to return it, then refuse to refund you because the part is not in the original manufacturer packaging. Which, of course, it was never in.

I have purchased four orders over 7 years from toyotapartsdeal.com and all four orders were delivered and the parts were genuine Toyota OEM products and packaging. All but one order was shipped out with 48 hrs. And one which had two parts and both parts were back ordered but I was provided a notice with 24 hrs. With the parts ETA's and since the eta was a week or less, I just left it and 24hrs after the date of the eta of the parts, I received the tracking number that the parts were shipped out. Also, and, most important toyotapartsdeal.com offers the parts at the best prices. Overall toyotapartsdeal.com is my go-to for any Toyota OEM parts.

Terrible customer service - No refund following RMA
- very rude; unresponsive
- multiple listings of bad vendor antics

Go elsewhere. Bought parts from them and they were incorrect. I never installed them and requested to return them and they refused. WORST ONLINE COMPANY TO DO BUSINESS WITH

ToyotaPartsDeal is by far the worst company I've ordered car parts from. Their VIN system told me the wrong part (Steering wheel Clock Spring) to order, and when I asked to return the part and get a refund, I was denied because TPD's policy doesn't allow returns/refunds for "electric parts." I was told that they would consider making an exception after I protested, but after over a month of multiple emails, phone calls, and photos, I was again denied. At one point I was told over the phone that the exception had been granted, and they just needed to send me an email with the return information, but that was apparently a lie just to get me off the phone.

Do not order parts from these people. They're likely to send you the wrong part, then string you along for a month of emails saying they need 1-2 business days to decide they're going to tell you your stuck with a $240 paperweight.

I placed an order on 3/3/34 that showed it should arrive between 3/8/24 and 3/14/24. ToyotaPartsDeal did not even order the parts from Toyota until 3/11/24 and the items then shipped to me on 3/12/24 and did not arrive until 3/18/24. Upon opening the package I found four of my items missing, one bent and damaged from being shoved in the box, and one item that I did not order and doesn't even fit my car/engine. I submitted an RMA form requesting the missing items be expedited to me as I have now been waiting for these parts for over two weeks. Instead, the replacement order was shipped out and states it will not arrive until 3/25/24, over three weeks after placing my order. I called and spoke to a manager about compensation since they made a mistake and couldn't even expedite the shipping and I was only told they do not expedite shipping and do not provide compensation for their mistakes. I should have ordered straight from the local dealer in the first place and suggest you do the same.

Where to start... well, I have ordered from TPD several times. Their prices are good. That's the positive things. Everything else is terrible.

On any order greater than a handful of parts - there are missing parts. I have sometimes been refused a refund, other times I have been told that a refunbd has been made to PP, but I have never received it. They are either hopelessly incompetent or just plain thieves.

Their site boasts of a Google review rating, yet clicking on that rating reveals that they don't have any rating. Strange that.

Also, look carefully at their pictures - many of them are stolen from other websites without attribution and even have watermarks edited out.

You can't get lower than these guys.

I purchased a part that came in the wrong color and they refused to take it back after putting me through the paces. Reason = opened package. No kidding… They had me send pics of the item and packing and then denied the return. Do NOT conduct business with these clowns.

They deserve ZERO stars.
Toyotapartsdeal.com rep sent me the wrong part and then they wouldn't cover return shipping. $50 part and $14 return shipping. They have the most rude and worthless customer service people too. Avoid them and find a better parts retailer.

Punch in my order on the 3rd of Jan and item estimate arrival time is 5th of Jan - 9th of Jan but it the 11th and I still haven't got the item even if I get the item later on, this is not a very good service for first time buyer with a very small part and single item single order.

I bought cargo mat that did not fit but because it had been opened (only way to check) and unused they would not return it. Also ordered another part with the wrong description and agreed to return if unopened and charge me a 20% restocking fee, so I did not return it. Chase CC would not back me so I am out the money because they. Have a BS policy in small print

I ordered a part online based off of the information provided on their website. The part sent didn't match the description. Now they want me to jump through hoops for the return. They made the mistake, why can't they make it right?

I bought a replacement steering wheel for my 2016 Land Cruiser for $628. It arrived different than the photo on their site. I called to inquire; they assured me that it is the correct OEM replacement part, after proving my VIN. I had an auto body shop attempt to install the replacement steering wheel and -- surprise -- it was the wrong part! This company uses Toyota script/coloring in their advertising, sent a different part than advertised on their site, assured me it was the correct OEM part, and then refused the return. I understand that when they do accept the return they charge a 20% restocking fee - FOR THE WRONG PART! This company is a SCAM - avoid them at all costs!

WORST PLACE TO BUY PARTS

"I ordered parts from them on 3/2/23. Processing took 8 days. It was delivered on 3/13/23. I took a video of opening the box and had part of my shipment missing. It's now 3/15/23 and it's been two days since I told them about what was missing. They told me they are still reviewing my claim. I don't understand why. I sent them a video of me opening the box. It's now been a total of 13 days and still don't have all the parts to do the job. It's probably going to be 20-30 days before I can get what I ordered. I learned my lesson from buying parts from someone else. After researching this company, they changed their online name to the company it is now. Maybe with all the bad reviews they had no choice. You would think they would do better. This whole ordeal has been a nightmare. Buyer beware."
Update on review:
It's now 3/20/23 and it's been 8 days since my part was missing that they did not pack. I called and they say they are still reviewing. It's been 18 days since I placed my order. This is beyond ridiculous.
Update on review:
It's 3/21/23 and they "approved " my replacement part they didn't send. God only knows when it will get here. Again, my order was placed on 3/2/23 and it's now 3/21/23. Took 9 days to review my claim with a video of me opening the shipment. This place is ridiculous.
Update on 3/22/23
Now after waiting 9 days for them to send me my part they sent me an email stating it was cancelled
Update 3/24/23
Fighting for the last 2 days with them on my PayPal dispute. I paid just shy of $25 shipping and all the want to give me is $3 shipping. I had to escalate my claim. Don't waste your time with these people. This is the worst place I have ever done business with in the last 25 years. Horrible customer service.